No problem with the packaging, but Packengers need to change delivery company - FedEx. For second time in 24 hours (earlier one not a Packengers delivery), the FedEx driver left valuable artwork at ad... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nicely packed by Janna, lots of paper, cardboard and plastic protection. Also a nice company, you get an price offer in a couple of hours and every step is tracked (when they will pick it up, that's... See more
Company replied
Swift, reliable quoting and pick-pack-ship service for a reasonable price. The best part was the packaging: I had bought an antique earthenware plate at auction and was worried about its fragility dur... See more
Company replied
I used The Packengers to transport items bought from London to the north of England. I anxiously started organising the transport before my payment with the seller was confirmed. So I fluffed the web... See more
Company replied
Company details
Written by the company
ThePackengers est le spécialiste de l’emballage et de l’expédition d’objets de valeur, d’œuvres d’art, de mobilier, d’articles de luxe, de lots issus de ventes aux enchères et de biens liés à l’économie circulaire. Notre mission : simplifier l’expédition de vos biens les plus précieux grâce à une solution personnalisée, rapide et sécurisée. Que vous achetiez, vendiez, réutilisiez ou donniez des objets, nous vous accompagnons à chaque étape avec des solutions adaptées à vos besoins. De la collecte à l’emballage professionnel jusqu’à la livraison finale, nos équipes assurent une prise en charge complète en France et à l’international, avec des tarifs parmi les plus compétitifs du marché. Chaque année, des milliers de collectionneurs, particuliers, vendeurs, acheteurs et professionnels nous font confiance pour transporter leurs biens en toute sérénité.
Une livraison en un clic !
Written by the company
- Nous sommes à l'écoute de votre besoin
- Expédiez en toute confiance. Obtenez un devis instantané, réservez, payez en ligne. Suivez en temps réel votre envoi national ou international.
Contact info
3 rue du commerce, 95380, Puiseux-en-France, France
- Hello@thepackengers.com
- www.thepackengers.com
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting about 6 weeks now
One more update becasue I can't respond to the nonsense that was their response.
Still no delivery and now UPS can't seem to locate the package. Really poor. I notified the Pavkengers that the package may be lost. Guess what? No respoonse.
Update_ Since I can't reply to the responder I just want to say what they posted is not true. They have onlt created a shipping label. That in no way proves the item has been shipped. Checking with UPS just now they state they have not received the package. CEO even contacted me and state he will watch this. Guess it was the wrong channel watched
Still waiting about 6 weeks now. They have told me each week that my item will ship end of the week. No tracking, not even proof that they possess my item. One excuse after another. Seeking legal action at this point. Paid for a service they cant provide and now hold my artwork that they do not own.
May 3, 2026
Unprompted review
Reply from ThePackengers
Dear Customer,
Thank you for sharing your experience.
Regarding delivery times, we are doing everything we can to ensure you receive your orders as quickly as possible, even during this busy period.
Your order has been shipped and should be delivered within the next few days.
Thank you for your understanding. Please feel free to contact us with any further questions.
Best regards,
ThePackengers Team
Very happy with service
Very happy with service, well packaged and very efficient service
June 17, 2026
Reply from ThePackengers
Dear Caroline,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Super packing by The Packengers
Today I received a package from the packengers (Italy). Very well taken care of the items (antique pendule and barometer). Packed as if it would be for herself and that is much appreciated! 10:10 for Kamelya!
June 17, 2026
Unprompted review
Reply from ThePackengers
Dear customer,
Thank you for taking the time to write us a positive review.
We will not hesitate to share it with our teams.
See you soon!
ThePackengers team
Great service as usual.
June 12, 2026
Reply from ThePackengers
Dear Chris,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Noman,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Excelent logistic process
Excelent process to arrange lot’s pick up, and amazing time of response to get it delivered
June 15, 2026
Reply from ThePackengers
Dear customer,
Thank you for taking the time to write us a positive review.
We will not hesitate to share it with our teams.
See you soon!
ThePackengers team
Very secure packaging
Very secure packaging, and not overly bulky (sometimes I get packages that are 2x the size of the art itself = not ok). It was just right!
June 16, 2026
Reply from ThePackengers
Dear Michael,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Great service
Great service! Always communicative with shipment updates and details...would recommend and use again!
June 13, 2026
Reply from ThePackengers
Dear customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Excellent service
Excellent service, with careful secure packing of fragile artwork, collection and delivery complete within one week .
June 12, 2026
Reply from ThePackengers
Dear Michael,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Good in the past — but poor packing and a two-month unresolved claim this time
I'm a returning customer and have been satisfied with The Packengers in the past, so I want to be fair. That history is exactly why this experience has been such a letdown.
This time the packing was not up to the standard of my previous shipments, and unfortunately it seems to have contributed to the outcome: my item, an antique sculpture, arrived damaged in its crate on 9 April 2026.
The bigger issue has been the aftermath. More than two months on, the claim remains unresolved. I've sent multiple emails, asked clear questions (including exactly what documentation was needed to settle the claim), and set fair deadlines. In return I received delayed responses, commitments that weren't kept, and at one point a request for "more photos" that effectively returned things to the start. The damaged crate has now occupied my living room for over two months while I wait.
I've stayed patient and cooperative throughout, and I know from experience that this company is capable of better. On this occasion, though, both the packing quality and the handling of the claim have been disappointing.
June 15, 2026
Unprompted review
Reply from ThePackengers
Dear Customer,
Thank you for sharing your experience.
We have received your complaint by email and will be sure to get back to you as soon as possible with a solution.
Thank you for your patience,
ThePackengers team
Reply from ThePackengers
Dear Customer,
Your feedback is important to us and we thank you for taking the time to share it.
We do our utmost to offer you the fairest prices. However, prices may increase at certain times due to the economic climate.
We look forward to seeing you again very soon!
The Packengers team
All perfect
June 12, 2026
Reply from ThePackengers
Dear Ronald,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
5 star excellent service and packaging
June 12, 2026
Reply from ThePackengers
Dear Annette,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Dear Packengers Team,
Dear Packengers Team,
After this experience, I am convinced that every customer dealing with FedEx deserves compensation for the time lost and frustration caused by its performance.
Invalid phone numbers, unreachable departments, repeated requests, delays, and endless administrative hurdles are not what I paid for.
My time has value, and the amount of productive working time lost due to the poor FedEx performance is unacceptable.
Please ensure that FedEx is not used for any future shipments on my behalf.
Very disappointing.
Kind regards,
Denes Szy
June 12, 2026
Unprompted review
Reply from ThePackengers
Dear customer,
We take your feedback very seriously and understand your disappointment.
We are sorry to hear that our service was let down by the final leg of the delivery.
We work closely with our courier partners to offer increasingly competitive delivery times, but never at the expense of quality.
We will pass this information on to our partners.
We remain at your disposal,
ThePackengers team
Reply from ThePackengers
Dear Bob,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Great communication
Great communication. Expert packing. My work of art arrived quickly and safely. The Packengers are A+.
June 8, 2026
Reply from ThePackengers
Dear David,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Christopher,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
The items of high value need to be far…
The items of high value need to be far better packed and protected inside the cartonage box - needs to be wrapped well with bubble wrap all arround to fill a whole space of the box inside (that items not moving inside the box and to be resistant on pressure from the outside).
June 11, 2026
Reply from ThePackengers
Dear Natt,
Thank you for taking the time to share your experience with us.
We are sorry to hear that the packaging of your parcel did not meet your expectations.
Customer satisfaction is paramount to us, and we have immediately passed on your feedback to the relevant department to ensure this does not happen again.
Kind regards,
ThePackengers team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.