The Paperbox Reviews 

799
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery services, the seamless ordering process, and the impressive variety of affordable, high-quality products available for their creative projects. Many people note that items always arrive exceptionally well-packaged and protected, making this business a reliable long-term choice for all ongoing crafting needs. Some reviewers were not happy with printing results, noting that certain card stocks produced dull finishes or required extra effort to achieve acceptable standards. Consumers also mentioned occasional stock inconsistencies, such as minor product warping or slightly faded items within the delivered batches.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the outstanding paper quality,... See more

Quality

Customers consistently report satisfaction regarding the quality of the paper and card products. Reviewers... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting speedy and prompt arrival times.... See more

Order

Clients share satisfaction on order experiences, noting straightforward online ordering, high-quality... See more

Price

Reviewers highlight positive aspects of price, consistently praising the affordable rates and good value.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having used The Paperbox for years their service has always been excellent. Easy ordering on line, good quality of stock, wide range of colour and types. Packaging and delivery service first class.

Rated 5 out of 5 stars

Good delivery, easy to navigate site. This was not my first purchase and the experience was per my others. The quality of the paper is excellent and the choice is good. Using the paper and blank cards... See more

Rated 5 out of 5 stars

Have ordered frequently from this company. Product is as advertised, but sometimes has some warping from production. If you press the envelopes for a few days they go smooth again. Colours are amazing... See more

Rated 5 out of 5 stars

Excellent sample selection - comprehensive and nicely organised/presented: Very affordable way to test all papers/card. Will definitely be purchasing supplies soon based on these samples. Thank you so... See more


Company details

  1. Art Supply Store

Information provided by various external sources

The Paperbox is your one stop shop for card making, DIY wedding invitations, wedding stationery and paper crafts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

799 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(799)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

High quality products & excellent customer service

The Paperbox is a brilliant and efficient company to deal with. Their products are great quality and I have been particularly impressed by their customer service. I designed my wedding invitations and printed them with The Paperbox after a recommendation - they didn’t disappoint! Throughout the whole process Dale was extremely helpful and went above and beyond to guide me and answer my many (probably very annoying) questions. I will also be using them to print my order of service booklets for my wedding ceremony and wouldn’t use anyone else for any future projects! I have absolutely nothing bad to say about The Paperbox - 100% recommended!

April 12, 2025
Unprompted review
Rated 3 out of 5 stars

The paper is good

The paper is good, but unlike other companies I have dealt with, when you ask for samples they are either free, or they only charge a small fee without delivery on top. You ask for samples before you place your big order to make sure you get the correct paper, so your company (The Paper Box - not to be confused with Paper Box) benefits from a reasonable sale and a happy customer.

March 25, 2025
Rated 3 out of 5 stars

Ok - not as good as previously

I’ve used The Paperbox for years and have always found the quality fantastic. Just recently I’ve noticed a change in quality - my usual card blanks have had marks on several of them and the linen card I usually buy doesn’t feel as good quality as previous orders.

April 4, 2025
Unprompted review
Rated 2 out of 5 stars

No stick on envelopes

Unfortunately the dusty blue envelopes did not stick which was very disappointing. I proceeded to put double sided tape on them which also didn’t work on the material, the envelopes kept opening

March 25, 2025
Rated 5 out of 5 stars

Super quality card blanks

Super quality card blanks and envelopes. Have bought from other places and the quality has not been great, the cards from The Paperbox Ltd however are amazing. Super quick delivery and parcel well packaged. Would highly recommend.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Card

The card I ordered is great quality and I will order again.

February 22, 2025
Rated 5 out of 5 stars

!Top quality envelopes!

I’m so glad I ordered from Paperbox! I ordered the premium luxury envelopes in three different colours and I’m definitely going to reorder! They were obviously packaged with much care and so arrived in perfect condition, and quickly! Top quality! I use these ‘heavier gsm weight’ envelopes in my best selling letter writing stationery sets and being able to guarantee no bent corners during delivery is now keeping me as a returning customer to PaperBox! Many thanks!🤩

January 25, 2025
Rated 1 out of 5 stars

Disgusting, would give it a 0 if I could

Have used Paperbox before, put a fresh order through only to be called the following day to be told that the website had a glitch and the order that I submitted for £54 was actually now over £270, there was no website glitch as they put it as the order went through with no issue, from what I can gather there had been an input error on the website, although they didnt say that as such, due to their error I was offered a 10% discount and asked to pay the remaining £180 odd pounds, ermmmm no thank you very much. The supposed error was not the fault of the customer it was the fault of you the company, and any orders submitted and paid for in full should have been honoured. Not only the that, the lady, who said she was the owner, was extremely rude not allowing me to get a word in. I will not be using you or any affiliated company associated with you again.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

I have ordered twice now from
The Paperbox and what great service and quality. I ordered 100 envelopes on Friday and they arrived next day even though I had only selected standard delivery - I’m amazed! Thank you so much to The Paperbox team. The quality of the envelopes are lovely too and such a good price.

January 18, 2025
Unprompted review

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