Thephonelab Reviews 802

I went to Thephonelab to have the screen of my S23 Ultra replaced and I must say I couldn't be more satisfied. The service took about an hour (which is less than what Samsung Service requires). And I had my phone with a new screen which looked as good as new in an hour. Extremely satisfied with the service and the staff who replaced it. The best part, they are open on the weekend so you do not have to wait for your appointment at Samsung Service which is only open on weekdays during working hours.

The glass over the camera lens was replaced within the time I was told it would take. I thought the price was reasonable.

We came to transfer the data from my old phone that could not be repaired to my new phone.
We were told that it takes 1 to.2 hours. We came back after nearly 2.5 hours and then it took another 1.5 hours.
We were not amused, because we had to drive an hour to come to Arnhem. So the whole thing costs us 6 hours and €22,- parkingfee.

Great staff, great help

I screen broke and they related it once the new screen got it after ordering. After the repair, some features were not working properly and I could return it quickly for another free repair of said features.

Technician was very smart, professional, and repaired our severely damaged phone quickly. Charges were well explained and reasonable.

Friendly service and Quick Action. Despite the fact that I did not have a reservation.

The friendly approach, the fast and professional technical support and the very acceptabele costs. Thank you.

Happy with the performance of the man who helped me at your Beethovenstraat Phone Lab. I arrived at a busy moment and was suggested to make via the site an appointment. This worked very efficiently and within half an our my I-Phone 14 battery was replaced by a new one. On top of that, it was service with a smile 😊

Great service from ThePhoneLab! Super fast, very friendly, and highly professional. They even replaced parts under warranty free of charge, no hassle at all. Highly recommended!

1) personal approach
2) detailed and complete knowledge of
the specialized work they do
3) understandable answers and
examples to my (too?) simple
questions

Incredible service and clear communication.

ThePhoneLab Amsterdam - Beethovenstraat
Bought a cable that died after 6 months—well within warranty. Took it back and was brushed off with “it’s damaged,” as if that somehow voids the fact it failed under normal use. That’s not customer service, that’s dodging responsibility.

Cheap, low-quality products and zero accountability when they break. If you like wasting money and being ignored when things go wrong, this is your spot. Otherwise, stay far away.

Fast, friendly and professional, nice deal

Excellent quick and friendly service.

Cheap fixing price and good results, waiting time could be a little shorter

Very nice guys in the store, friendly and quick. I am happy with the result. However, I booked a new screen for €149,- on the site, I had to pay €179,-

Fast and good service

Quick service, friendly and very professional staff. I live far away from the Beethoven straat but it’s work the detour