The Picture House London Reviews 

25
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Not happy with my experience. Derek was Rude and very disrespectful. Horrible photos he takes and treats people of colour differently.

Company replied

Rated 5 out of 5 stars

Never been to a photo shoot before this was a 70th birthday present to myself with my husband. The whole team were so kind helpful and made us feel very special. They didn't rush us explaining s... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at The Picture House. I initially purchased a voucher on Groupon for the shoot, and wasn’t expecting much. However, the experience was great. The makeup artist, Alex,... See more

Company replied

Rated 1 out of 5 stars

Not happy with my experience. Derek was Rude and very disrespectful. They try to make you pay for photos you are not impressed with and they treat people of colour differently.

Company replied

Company details

  1. Photographer

Information provided by various external sources

Professional Photography London - based in Hatton Gardens, we are a boutique photography studio specialising in beautiful iconic images. Contact us for the latest offers.


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3.4

Average

TrustScore 3.5 out of 5

25 reviews

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3.4

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(25)

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Rated 1 out of 5 stars

Not happy with my experience

Not happy with my experience. Derek was Rude and very disrespectful. Horrible photos he takes and treats people of colour differently.

May 21, 2023
Unprompted review
The Picture House London logo

Reply from The Picture House London

Hi Efe, thank you for taking the time to leave a review again.

First of all, if I am rude, disrespectful and treat people of colour differently, why would you come back to get your photoshoot done by myself THREE TIMES? Not to mention my own wife who you've met in the studio for multiple times is a person of colour.

Quite frankly, I find it disgusting that anyone would use the discrimination to get what they want, and vindictively try to damage someone else's small family run business. Using the 'race card' to accuse and get what you want is really hurting on a personal level but also very harmful towards all the progress that has been made and yet to be made for anti-racism movement.

As explained on the day, this was the third time you visited our business and photographed by myself, Derek, who is also the owner. On your second visit on March, we clearly explained to you that the promotions we run are for new customers only but we honoured your booking as our gesture of goodwill. 3 months later, you booked in again using the same promotion, even though it was clearly explained to you previously.

Before the photoshoot, I asked you what you were looking for and tried to have a chat with you, to avoid exactly what you described in your review. There is no benefit for us as a business to take pictures you don't like. That's why I tried to have the conversation and asked you if there's anything specific you were looking for, so that we can focus on that.

We didn't force you into anything, you didn't want to have the chat, got aggressive and rude and chose to leave. And even though you spoke to me and my team with such disgust, I still refunded your deposit.

On your each visit, all our team worked extremely hard to create stunning images for you as we do with all our guests, and I believe that was the reason why you visited us three times for your photoshoot. However, as a small family run business, we cannot keep granting people taking advantage of the new-customers-only promotions, receiving all the services with no investment every time.

The fact that you left us a multiple one-star reviews with false claim only shows your malicious intent.

Rated 1 out of 5 stars

Not happy with my experience

Not happy with my experience. Derek was Rude and very disrespectful. They try to make you pay for photos you are not impressed with and they treat people of colour differently.

June 11, 2023
Unprompted review
The Picture House London logo

Reply from The Picture House London

Hi Efe, thank you for taking the time to leave a review again.

First of all, if I am rude, disrespectful and treat people of colour differently, why would you come back to get your photoshoot done by myself THREE TIMES? Not to mention my own wife who you've met in the studio for multiple times is a person of colour.

Quite frankly, I find it disgusting that anyone would use the discrimination to get what they want, and vindictively try to damage someone else's small family run business. Using the 'race card' to accuse and get what you want is really hurting on a personal level but also very harmful towards all the progress that has been made and yet to be made for anti-racism movement.

As explained on the day, this was the third time you visited our business and photographed by myself, Derek, who is also the owner. On your second visit on March, we clearly explained to you that the promotions we run are for new customers only but we honoured your booking as our gesture of goodwill. 3 months later, you booked in again using the same promotion, even though it was clearly explained to you previously.

Before the photoshoot, I asked you what you were looking for and tried to have a chat with you, to avoid exactly what you described in your review. There is no benefit for us as a business to take pictures you don't like. That's why I tried to have the conversation and asked you if there's anything specific you were looking for, so that we can focus on that.

We didn't force you into anything, you didn't want to have the chat, got aggressive and rude and chose to leave. And even though you spoke to me and my team with such disgust, I still refunded your deposit.

On your each visit, all our team worked extremely hard to create stunning images for you as we do with all our guests, and I believe that was the reason why you visited us three times for your photoshoot. However, as a small family run business, we cannot keep granting people taking advantage of the new-customers-only promotions, receiving all the services with no investment every time.

The fact that you left us a multiple one-star reviews with false claim only shows your malicious intent.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Fully recommed this company. The makeup artists and in particular the photographer are fantastic. The pictures are amazing and in canvases are simply breathtaking. Thank you too the admin team, the were all very helpful and very quick in answering any questions that we had.

May 26, 2022
Unprompted review
Rated 5 out of 5 stars

Me and my wife paid a visit to The…

Me and my wife paid a visit to The Picture House today. Beautiful Sunday with plenty parking lots around. Nothing out of the scenery so far. But we were about to have an experience of a lifetime. We spent about three hours there but it seemed three minutes. What a team. They are five stars each. They gave us complimentary drinks and so much attention, they were engaging, funny and so friendly. All together with the highest professionalism. We became friends almost instantly. Thank you Chess, Shanna and Lucy! They even gave us an impressive affordable payment. But wait…. Derek, the photographer ,is out of this world …. so professional, so friendly, so courteous and funny, so intelligent…. He completed this amazing afternoon: the cherry on top of the cake. Thank you Derek and all team for this unforgettable experience 🙏🙏🙏 P.S. Derek is wicked 😉😉

April 19, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Many thanks for a thoroughly enjoyable and professional service. You prepared my hair and make-up beautifully and the experience in the studio was fantastic. I am absolutely delighted with the photos which bring out my beauty and immortalize the day in pictures. I highly recommend the experience. Thank You Agata

March 28, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely visit for my birthday photos

I visited The Picture House last Saturday for my photo shoot and it was an amazing day out. Everyone we encountered was lovely and friendly and quickly put us at ease. I had raised concerns on a call with Yve whether they would be able to do makeup for a black person well and I was assured they would. Rebecca and Chez(?) were bubbly and lovely and Rebecca did a fabulous job with my make-up so I looked really glam yet like myself. Derek is fab and knows his trade very well. Just trust him, he will tell you the best poses to get really beautiful natural shots. He even got my hubby to smile in a photo - no mean feat :). Sam was also lovely and didn't do a hard sell on the number of photos to procure. I think the whole team are great from start (Yve was always really lovely and helpful), on the day through to post-production where Lucy did a fantastic job. I love all my photos and I know I'll be back with my girls to get family photos done. I wholeheartedly recommend this company, they really are great at customer services and delivery of a great product.

March 9, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful experience at The Picture House London.

We had a great experience at Picture House London on Saturday 26th February 2022.
From start to finish Derek Miller and his team looked after us from painting our nails to make up and fixing hair. Once this was done it was time for the photo shoot. Derek was very friendly and full of energy and took beautiful photos of my grand daughter, son, daughter in law and myself. This was first time for me and it was well worth the experience. In the end there was no force to buy the photos. They left us to decide on how many photos we wanted and there was no pressure what so ever. I would recommend The Picture House London for memorable photos.

March 1, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely loooooved my experience

Absolutely loooooved my experience! I was really nervous about coming in and I tend to be quite introverted and shy (yes there is a difference!), but I was kept very engaged and looked after by the whole team (loved the hair and makeup!). I had a lot of fun. You can tell that the team enjoys the work they do which is soo important. Pictures came out great as well. Shout out to Lucy! Honestly great experience :-D

February 26, 2022
Unprompted review
Rated 5 out of 5 stars

Birthday photoshoot

Everyone was friendly and welcoming. The hair and makeup were perfect and fuss free. The photo shoot was professionally completed, Derek was warm and friendly but professional which made me feel that I was in professional hands. I was made to feel important throughout the process and wasn’t forced into buying more photos than I needed. All in all a very post and enjoyable experience.

February 8, 2022
Unprompted review
Rated 5 out of 5 stars

Really professional and amazing photos!

Bought a photo shoot for my daughter and god-daughter for their 18th birthdays. The whole experience was absolutely great! I did a bit of research before I chose this studio and there seem to be a lot of very expensive studios out there that didn't have the same kind of professionalism.
We were made to feel at ease every step of the way ...from the lovely warm welcome, the fabulous hair and make up ladies and the actual shoot. Derek the photographer took some wonderful pictures.
We ended up buying the full package as the photos were so lovely and we couldn't decide which ones we liked best. It is expensive and that would be my only advice to maybe talk about that before the shoot so its not a surprise. You can buy individual pictures but if you want quite a few its more cost effective to buy the package. I would definitely recommend.

November 13, 2021
Unprompted review
Rated 5 out of 5 stars

Teenager Photo Shoot

My granddaughter had a photo shoot at The Picture House and it was brilliant. We were made to feel welcome, the women who did her hair and make up did it perfectly. A lovely natural look as we requested. Derek the photographer was chatty and made my granddaughter feel at ease. The results were stunning!! A great experience.

August 30, 2021
Unprompted review
Rated 5 out of 5 stars

A massive shout out to the Picture…

A massive shout out to the Picture House. Thank you for a wonderful 2 hours ++ taking my photo's make up and hair and helping me select the best photo's for my new health and wellness website. You all did such an amazing job and we even had some laughs and great conversations. I am so impressed with the whole team at the Picture house and you made me feel relaxed and at ease. Your professionalism really shone out, I would definitely recommend to anyone who needs this service.

May 31, 2021
Unprompted review
The Picture House London logo

Reply from The Picture House London

Hi Vivienne,

Thank you so much for your kind review, it means a lot to us.
We are really glad to hear that you had a great experience with us, and it was an absolute joy to host you as well :)
We wish you all the best with your new health/wellbeing coaching business, and hope to see you again in the future.

Warmest regards,
The Picture House London Team

Rated 5 out of 5 stars

Wonderful

Lovely skilled and friendly professionals
Had a wonderful experience with them definitely recommend them

May 29, 2021
Unprompted review
The Picture House London logo

Reply from The Picture House London

Hi Maya,

Thank you so much for your kind review.
It is amazing to hear that you had a wonderful experience with us :)
Have a lovely day and wish you all the best!

Kind regards,
The Picture House London Team

Rated 5 out of 5 stars

Derek and the team made me feel so…

Derek and the team made me feel so beautiful and sophisticated. Such a rewarding experience!

May 29, 2021
Unprompted review
The Picture House London logo

Reply from The Picture House London

Hi Legend,

Thank you so much for your kind review!
We are really glad to hear that you had a rewarding experience with us, and yes, it was a beautiful shoot!
Have a lovely day and see you soon :)

Kind regards,
The Picture House London Team

Rated 5 out of 5 stars

Truly amazing experience !

Finally we have a family photos together!
Derek has done a family shoot with us and he was incredible calm with our two young children, he made the kids laugh and having fun during the session , making the pictures look natural ! I have my hair and make up done which made me look gorgeous, thank you to the ladies for this,
We got absolutely stunning photos which made it very difficult to choose which ones to buy ,and I can’t get enough of them! 😁,
We highly recommend The Pictures House and definitely come back to them !!! Thank you Xxxx

May 25, 2021
Unprompted review
The Picture House London logo

Reply from The Picture House London

Hi,

Thank you so much for your kind review and it was an absolute joy to have you :)
Have a lovely, beautiful day and hope to see you guys all soon!

Warmest regards,
The Picture House London Team

Rated 5 out of 5 stars

Perfect experience

We had such a lovely time with these lovely people. From make up, hair and nails done that really made me feel spoiled with the lovely ladies having a wonderful conversation thought out the whole process that was quick, professional and perfect to the actual photo shoot with the most amazing guy ever ( I do apologise I am bad with names- I do have baby brain lol).
We were welcomed at the beginning by sweet and bubbly Lucy and also she was the one showing us our photos and giving us time to choose while getting happy and excited about our little brag about our bundle of you as I am 7M pregnant.

Many thanks to the whole team, you were amazing 🤩 also special thanks to Lucy!!! Please don’t change as you are making the world a better place by the way you are!

May 22, 2021
Unprompted review
The Picture House London logo

Reply from The Picture House London

Thank you so much for your review.
We are so grateful and proud to tell you that your warm, kind words made our Lucy cry! We do our best to make your day memorable and it is really rewarding when it is recognised :)
Our aim has been, and will always be, to give our guests the best experience and we are really glad to hear that we achieved our goal with you!

Have a wonderful day and hope to see you again.

Warm regards,
The Picture House London Team

Rated 5 out of 5 stars

Great experience

Really enjoyed my photoshoot at the Picture House London. The make up and hair were done really well (and I'm a picky one when it comes to make up particularly). The photographer had great energy, gave advice and made the whole shoot very easy and enjoyable. Everyone working there is very friendly and hospitable. Would definitely recommend.

May 16, 2021
Unprompted review
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Reply from The Picture House London

Hi Julia,

Thank you so much for your kind review!
We are glad to hear that you enjoyed your experience with us :)
Have a lovely day and hope to see you again in the future.

Kind regards,
The Picture House London Team

Rated 5 out of 5 stars

Amazing staff and great make up

Amazing staff and great make up, hair and photography!

May 1, 2021
Unprompted review
The Picture House London logo

Reply from The Picture House London

Hi Saffron,

Thank you so much for your kind review :)
We thrive to give our guests the best experience possible, and we are really glad to hear that you had an amazing experience with us!
Have a lovely day and hope to see you again in the future.

Kind regards,
The Picture House London Team

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