Simple and just like the Old Days, picking draws for the weekend could not be easier . Simple and very secure process setting up the account . Really easy process doing thePools . I wanted to j... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The chat line was helpful but your system of advising people of a win needs some improvement, I think. The email does not say how much - perhaps understandable, for security reasons - but your websit... See more
Company replied
After having some major problems with my account which I've documented on here I was contacted by Rita in customer care. Rita was extremely helpful in sorting the problems out and certainly restor... See more
Company replied
I really appreciate the pools site as they have a large variety of low RTP casino games which are good for high winnings. Collette offered me amazing support today as promotions team hasn't credited m... See more
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Company details
- Gambling Service
- Betting Agency
- Casino
- Lottery Vendor
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Written by the company
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games. From the classic Football Pools and Gold Rush to our online casino and sports offering, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Contact info
United Kingdom
- Support@thepools.com
- www.thepools.com
4.4
Excellent
1K reviews
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I enjoy the Goalrush
I enjoy the Goalrush. The staff are always helpful. Buf I find the website slow and cumbersome. I have had 7 out of 8 in Goalrush twice recently. One paid nothing. The second says I have won £3.60 but can't find it anywhere on my account.
February 9, 2026
Unprompted review
Reply from The Pools
We're glad to hear you're enjoying Goalrush and that our Player Support Team has been helpful. We're sorry to learn that the website has been running slowly for you — your feedback is valuable, and we’ll continue working to improve performance.
Congratulations on your recent win. If your entry was paid by direct debit, your winnings will be returned to your original payment method.
Thank you again for taking the time to share your feedback.
Easy to engage with support team and…
Easy to engage with support team and quickly update my details
February 9, 2026
Unprompted review
Reply from The Pools
We're happy to hear that our Player Support Team was easy to engage with and quickly updated your details. Thank you for your positive feedback!
Pools enquiry
Roseanne answered my question quickly and efficiently, very good service
February 9, 2026
Unprompted review
Reply from The Pools
We're happy to hear that your question was answered quickly and efficiently by Rose. We appreciate you taking the time to leave us this positive feedback.
Thanks to Sharon
Thanks to Sharon. she explained me how to solve my matter to be able to complete The Pools offer.
February 7, 2026
Reply from The Pools
We're happy to hear that the explanation helped you resolved your query. We appreciate you taking the time to share your positive experience and recognising Sharon's support.
Lovely call from your customer service…
Lovely call from your customer service to advise that I had won.
Great friendly conversation, and genuinely sounded pleased that I had won.
January 31, 2026
Reply from The Pools
We're happy to hear that you enjoyed the call from our customer service team and that they were able to share the good news with you in such a friendly manner. Thanks for your feedback.
Reply from The Pools
Thanks for leaving your review. I'm sorry you have chosen to cancel but we would love you to return and play with us too.
Poor communication
Poor communication, poor lack of follow up following initial on line chat. Incorrect email outlining entitlements. Generally poor.
January 26, 2026
Reply from The Pools
I’m sorry to hear you were disappointed with your welcome offers and how the terms were applied. All offer criteria are outlined clearly on our website, and these conditions must be met for the promotions to be awarded.
I want to love it
I want to love it, but it is so full of bugs and errors that it can be incredibly infuriating.
Positives: quick and easy to talk to a person who will clear things up, some very good special offers (if they work)
Negatives: Experience spead across mobile and desktop browsers, it frequently won't show active bets citing not being logged in, but an accurate balance is on screen so clearly logged in. Rewards not working for days at a time which when there is a cumulative weekly prize to aim for renders them useless. There's really clear visibility on GoalsRush and ThePools results but the Lucky Clover its almost impossible to go back and see your entry as it crashes or doesn't show. Disappearing betslip happens a lot on football bets which take an age to navigate to because the default football page is in-play which usually means some Bolivian second divison match being offered ahead of Premier League kicking off in thirty minutes.
If they sorted out their IT they'd probably get 6 out of 5!
February 5, 2026
Unprompted review
Reply from The Pools
Thank you for taking the time to share such a detailed review. We’re genuinely glad to hear that you find our team helpful and that some of our offers have hit the mark for you. That said, it’s clear we’ve fallen short in several areas, and we’re really sorry for the frustration this has caused.
The issues you’ve highlighted are all things we take seriously. These aren’t the smooth, reliable experiences we want for you, and your feedback helps us pinpoint where we need to improve.
Our product and tech teams are actively working on resolving the bugs you’ve mentioned, especially around account visibility and rewards functionality. We know how important these features are, particularly when weekly goals or time sensitive offers are involved. We’ll also review the layout and stability of our football pages to make them quicker and more intuitive to use.
We really appreciate your patience and your honesty. You clearly want to enjoy the platform—and we want to get it to a place where you can.
A first class organisation
The Football Pools are very helpful to us customers and I have nothing negative to say about them. A big thank you for my many years of being a member
February 4, 2026
Reply from The Pools
We're happy to hear that we've been so helpful to you over the years. Thank you for your many years of playing with us and for sharing your positive experience.
Reply from The Pools
Thank you for sharing your positive review and we are looking forward to you continuing to play with us.
Quick response
February 4, 2026
Reply from The Pools
Thank you for leaving such a positive review. We have always aim to provide the quickest and most efficient service to our players. We are looking forward to you returning to play.
Reply from The Pools
We're happy to hear that we could be of assistance and that you had a positive experience with the Player Support Team.
Top website
Top website, i joined yesterday and even though my welcome offer was glitched abit and I had to wait for the bonus to land. It landed and the support was helpful, deposit came through quick. So far a very pleasant experience.
February 3, 2026
Unprompted review
Reply from The Pools
We're glad you enjoyed your experience! We appreciate your patience with the welcome offer and are happy our player support team was helpful. Thank you for the positive feedback.
Courteous and responsive
February 3, 2026
Reply from The Pools
Thank you for taking the time to leave your review. We're please that you found our Player Support Team courteous and responsive. Looking forward to you returning to play.
The pools casino has been great so far
So far the pools casino has been fantastic for me. Massive shout out to Paula who helped me speed up my withdrawal through live chat. Thanks again.
February 2, 2026
Unprompted review
Reply from The Pools
We're happy to hear that you had a fantastic experience at the casino. We appreciate you mentioning the assistance you received from Paula, and we are grateful for your positive feedback.
I still haven't my issues resolved I…
I still haven't my issues resolved I still cannot play my favourite game 😤all because I changed my home address,the red tape a bit to mutch,I've been a member for few years as you can imagine am frustrated 😤I could of been a millionaire last weekend 🤕😖
January 26, 2026
Reply from The Pools
From time to time, we do need to place temporary restrictions on accounts while we complete important verification checks—this is simply to keep your account secure and ensure everything is up to date, especially after changes like updating your home address.
I find it a very good site quick…
I find it a very good site quick payouts never had any problems
January 26, 2026
Reply from The Pools
We're happy to hear that you find our site very good and that you've never had any problems with quick withdrawals. Thank you for your feedback.
Explanation of dividend payout .
The question was answered promptly and seemed to make sense.
January 29, 2026
Reply from The Pools
We're happy to hear that our answer was helpful and timely! Thank you for your feedback; we appreciate it.
Reply from The Pools
We appreciate you taking the time to share your positive experience; we are happy to hear that our player support team were helpful to you.
I got the answers to all my questions…
I got the answers to all my questions thank you great service
February 1, 2026
Reply from The Pools
We're happy to hear that our service provided you with answers to all your questions. Thank you for your great feedback!
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