Simple and just like the Old Days, picking draws for the weekend could not be easier . Simple and very secure process setting up the account . Really easy process doing thePools . I wanted to j... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The chat line was helpful but your system of advising people of a win needs some improvement, I think. The email does not say how much - perhaps understandable, for security reasons - but your websit... See more
Company replied
After having some major problems with my account which I've documented on here I was contacted by Rita in customer care. Rita was extremely helpful in sorting the problems out and certainly restor... See more
Company replied
I really appreciate the pools site as they have a large variety of low RTP casino games which are good for high winnings. Collette offered me amazing support today as promotions team hasn't credited m... See more
Company replied
Company details
- Gambling Service
- Betting Agency
- Casino
- Lottery Vendor
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Written by the company
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games. From the classic Football Pools and Gold Rush to our online casino and sports offering, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Contact info
United Kingdom
- Support@thepools.com
- www.thepools.com
4.4
Excellent
1K reviews
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Reply from The Pools
We're happy you're enjoying the Football Cards and had a great experience on our site. Thanks for your positive feedback; it means a lot to us.
Reply from The Pools
We appreciate your kind words and are grateful for your support. We wish you the best of luck, and thank you!
Reply from The Pools
We're happy to hear that you had a fantastic experience with The Pools! Thank you for sharing your positive feedback; we appreciate it.
Didn't get my free spin from sign up…
Didn't get my free spin from sign up off, msg direct and spoke to Dennis, he was really helpful and qucik to sort it out.
January 30, 2026
Unprompted review
Reply from The Pools
We’re really glad to hear your free spin issue was sorted quickly, and we’re sorry it didn’t apply automatically. Your feedback means a lot to us, and it’s great to know Denis was able to support you so well.
Classic pools
Great to see the classic Saturday pools back for a week at a time for £1
January 24, 2026
Unprompted review
Reply from The Pools
We're happy to hear that you enjoyed seeing the Classic Pools back for a week game! We appreciate you taking the time to share your positive experience with us.
Reply from The Pools
Thank you for your feedback regarding our site, I'm glad you found it fast and efficient. We are looking forward to you returning.
Reply from The Pools
Thank you for your feedback regarding our site. Looking forward to you returning.
Reply from The Pools
We're happy to hear that you are very pleased with The Pools. Thank you for sharing your positive experience with us and we look forward to you returning.
Exceptional support from Lois
Exceptional support from Lois, really helpful and knowledgeable even when things got a bit odd and technical she knew who to go to in order to get things sorted in a timely manner. Absolute legend!
January 28, 2026
Unprompted review
Reply from The Pools
We're happy to hear that the support you received was exceptional from Lois! We appreciate your acknowledging the Player Support Teams knowledge and dedication in resolving your technical issues quickly. Thank you for your positive feedback!
Quick & Efficient response
January 27, 2026
Reply from The Pools
Thank you for taking the team to leave a review. I'm our Player Support Team helped you so quickly and efficiently.
To be honest av had 15 us accounts…
To be honest av had 15 us accounts which av closed over years but ur promotion for example the first week a won the £10 free bet plus a few £££ on free spins also a love how use tip 4 at top give a reading regarding that horse and if its getting baked or no and lastly use put me on a 25to1 a q6to1 and a 10/1 qll the same night only singles and started way £5 and won like 650 so keep the offers also.a love goal rush deals or classic pools more folk need to see ur site 😉
January 20, 2026
Reply from The Pools
We're happy to hear that you enjoyed the promotions and found the information helpful. It's great to know you had a positive experience with the odds and winnings. We appreciate your feedback and are glad you like the goal rush deals. Thanks for sharing!
The worst among the worst.
This casino should be reported to the gambling commission. It's the worst you can find. I mean it.
After posting this review I received an email asking me to provide details, so more hassle on top of the terrible service they provide. Which led me to check online about this company and found out they have been ordered by the UK Gambling Commission to pay a £375,000 penalty in March 2025 for social responsibility and anti-money laundering failures. Be aware that they have other sister sites.
January 26, 2026
Unprompted review
Reply from The Pools
We appreciate you bringing this to our attention. We're very sorry to hear that your experience was unsatisfactory, and we'll look into it. I've requested some more information from you to investigate.
i had a issue and denis sorted it in…
i had a issue and denis sorted it in next to no time.
January 26, 2026
Unprompted review
Reply from The Pools
We are so happy to hear that the issue you experienced was resolved quickly. Thank you for sharing your positive experience with us!
Fast payment and good odds
January 26, 2026
Unprompted review
Reply from The Pools
We're glad you found our payments fast and odds good. Thanks for your feedback; it means a lot to us.
Still can't withdraw my money from this…
Still can't withdraw my money from this scam site!
Now they're ignoring my emails. My account is fully verified and I have had written confirmation of this. Please please avoid these scammers and choose another reputable casino to place bets etc.
I can't not recommend this site enough. Deserves -5 stars
January 24, 2026
Unprompted review
Reply from The Pools
We appreciate your feedback and regret you're having trouble withdrawing. We take this seriously and have responded to all email correspondence.
The customer service team consistently…
The customer service team consistently impresses with their excellence. However, the website's outdated design and challenging navigation are unfortunate drawbacks. I would certainly visit more frequently if these issues were addressed.
January 24, 2026
Unprompted review
Reply from The Pools
We appreciate your positive feedback regarding our Player Support service. We acknowledge your comments about our website's design and navigation. We value your feedback as we work to improve the user experience.
Customer service were great as usual
Customer service were great as usual, It's just a shame the site is so outdated and hard to navigate, I would use it a lot more if it wasn't.
January 24, 2026
Reply from The Pools
We appreciate your feedback and are happy to hear you had a positive Player Support experience. We're sorry the site's navigation was difficult and will consider your comments as we make improvements.
Good experience
Good experience with this company so far. Denis was super helpful and efficient.
January 24, 2026
Unprompted review
Reply from The Pools
We're happy to hear that you had a good experience with Denis! We appreciate your positive feedback and are so glad that our team was helpful and efficient for you.
charlotte was amazing sorting out my…
charlotte was amazing sorting out my dilemma and got me sorted for the next year
thank you charlotte
January 23, 2026
Unprompted review
Reply from The Pools
We're happy to hear that the issue you faced was resolved so well with Charlotte. It's great to know that the support you received helped you get sorted for the coming year. Thanks for your feedback.
Easy to achieve what I needed & very…
Easy to achieve what I needed & very user friendly
January 22, 2026
Reply from The Pools
We're happy to hear that our Player Support Team delivered a friendly service. We appreciate your positive feedback!
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