Therareplantshop Reviews 

Extremely disappointing from start to finish. First plant was lost in the mail, received no contact whatsoever from shipping company and extremely slow contact from customer service. Agreed to send a suitable replacement (I.E I view it and sign off on it before it being sent) and that they would hold my plant until spring, as it is currently extremely cold where I live. Approximately one week after that agreed upon resolution, they sent me a replacement I had never seen before through the middle of a snow storm without ever mentioning to me that’s what would be happening. I just came home to an unexpected very expensive plant sitting on my porch in a pile of snow. Zero contact from customer service since then when I tried to get clarification about when and why this happened. Will never recommend, will never patronize again.

I bought a few plants from here and they came with root rot. I was also sent the wrong order! I contacted the shop and although I was able to keep the plants (and they sent me the correct ones out), because of the root root they didn't survive anyway...

I won a Monstera Mint in a raffle with this shop and it arrived with root rot. I contacted the store multiple times and they have ignored me. Even though I didn’t spend a ton of money on the raffle ticket, it is still unethical to sell over 600 tickets for a plant you know has very little chance of surviving. They took so long to send it that once I received it, I had less than 24 hours to accept the prize on the raffle site. I was very excited to have won and knowing about the shop owners money issues she speaks about on YouTube, I left a positive rating on the raffle site, thinking that we would be able to work it out with them directly. Unfortunately, I have been ignored. I would not recommend buying from them if this is the quality of plant they send and based on their costumer service if there is an issue.

I was so excited to buy a dream plant from Kaylee Ellen, because I have been a loyal subscriber for a long time. My plant arrived bare root and dead. Shop offered to send another, but took way too long, shipped plant in middle of November (bare root again) and it succumbed to frost and dehydration. After I complained, was ghosted. Glad I paid with PayPal, filed a claim and got my money back at least. Not a subscriber anymore either.

This is my second purchase of two very expensive plants. Same as my first experience, this one was also five stars. Despite the Royal Mail strikes, my plants arrived via Parcelforce24 ( part of Royal Mail group) all safe & snug with heat pack included.

The plants arrived bare rooted so I can see the health of the roots, which is a bonus. Happy to report that the roots are nice & healthy and happily rehydrating as I type this.

Very happy with my purchase again, thank you very much 😊

Bought a plant and It didn’t come as advertised in web shop as leaf was missing (it’s expensive plant so a leaf means a lot as it was small cutting). I don’t mind the missing leaf but would be nice to inform me before sending 😞. Packaging is terrible as it was just laying on the side of two bubble plastic (wasn’t in the middle) and absolutely cold. Seems like it moved a lot during the travel made the little plant bruised as it wasn’t wrapped in any kind of protection (just chucked) which made roots detached as well. I sent email regarding the state but no answer at all. NEVER EVER buying from this shop again. Didn’t see the reviews before because I thought it’s a reputable company and it should be fine but just horrible experience. Poor baby plant is bruised and has half root fall. Trying my best to save it. But if I can’t save my money goes in drain 😢

No WAY the positive reviews are real! If so, they are incredibly lucky!!! HORRIBLE!! Absolutely horrible!! READ the other reviews too, I am not alone saying this!! 1000£ out… No plant, no answere! Anywhere!
Horrible service! They make it impossible to talk to them, and they stop to answere as soon as it’s problems! Extremely bad!!! I have given up! date for this..?it is ongoing!! for a f…ing long time! first plant arrived dead, promised new.. But. That took TIME! And the plant had gotten a lot cheaper by then, in fact, so long I could go from a small to a medium big plant PLUS another expensive plant for the same amount on THEIR page! I told them I wanted the money back, So I could order the new and bigger plant pluss the other plant for the same amount. That was the last time I heard from them. Because they did not want to refund me! So without any warning they had shipped a new tiny one. BUT, they forgot that in our country we need the phytosanitary certificate on copy to register the import BEFORE shipping. As I had told them several times!! If not it gets stopped in customs. Which it of course did!! and since I didn’t know the plant was coming, and had no phyto. certificate number to register. So, the way I found out, was a huge bill from our customs way later for the trouble of importing without registration, and of course, another super dead plant! Not heard anything ! And never will! NEVER had such trouble anywhere in the world! And lost 1000£ at least on this! Well, she’s got money from me to support her youtube fame now I guess!

Wow 🤩 so pleased with my first and second purchase, both of witch we’re growers choice bundles and I was highly impressed. I brought them both separately and was pleased that there was a really great variety of beautiful plants. Rare plants that I otherwise probably would not be able to get. All the plants were shipped very well and are in perfect health I’m using kaylees spread sheet to acclimate them and have potted up my first bunch as per the instructions and there doing really great. I honestly could not be happier and am looking forward to more buys in the future thanks rare plant shop for helping me start a really beautiful collection.

Very disappointing first purchase plant arrived in terrible packaging roots we're rotten contacted offered a refund but have to pack and return dead plant even though I have sent videos and pictures READ THE REVIEWS!!!@@!! I wouldn't buy from them again**** beware read reviews **** seems alot of plants are being delivered with root problems

Avoid this company terrible customer service and every plant I've received from them has been rotten.

Was nervous due to the previous reviews but still went ahead as was desperate to get a Florida Ghost.

Seen people moaning that the plants come substrate free, however this is clearly stated on the website with very little effort. Yes there was no heat pack but the box was thick, there was air filled packing to add as installation.

The plant came extremely quickly and in perfect conditions and I mean PERFECT, not one torn leaf or damaged leaf, not a broken root or steam.

Will happily order again, when the other half gets over the price of my last purchase!!!

I was so happy to place an order because I was so happy to order plants I've been dreaming of, and to support someone I respect. But unfortunately I had a very bad experience. I received plants without any substrat, in a bag with water, during a cold time. And most of all, without heatpack. As you can guess, both of the VERY EXPESSIVE PLANTS were rotten. The post delay was not in cause because the plants came in two day. I emailed them with pictures, saying I was really dissapointed about the fact that, as professional, knowing plants hate cold and water, they're still sending it this way, without at least a heatpack. And If they don't want to pay the two euros themself, make your customer pay an additional cost. When you order the plants of you dream, leaving a salary for it, you agree to pay en extra two euros to save them if the shop you order from is too stingy to do it.
The worst is I never received an answer to my emails.
So run ! Save your money, save your dream, and order somewhere else. They're not worth you trust, support, and money.

Ghosted after emailing about a missing package. UPS was waiting for the response from the business, that never came. Seems a bit hypocritical when the owner complains of customer service on her youtube videos. Business is clearly not focused on the customer experience I would not recommend.

I've recently purchased an expensive plant from the shop and the experience was uneventful. Nothing to write home about but no issues also. The lack of personal touch made it feel like buying from a chain store, but I guess that means it's a professional business. I must say that the package went through customs like a breeze, which I assume was due to correct preparations. The plant arrived looking well and is adapting to my home without problems. I wish the customer service was a bit quicker in responding to my inquiry about shipping process, but the slow response didn't change anything about my purchase. I was asking for a favor which they weren't able to provide, so all is good. In general, I recommend the store, I admit I would not decide to pay that money to a private seller who doesn't give guarantees, so the purchase protection here was what convinced me. In that light who cares about a thank you card :)

Was a little hesitant to write this review because I know Kaylee Ellen has gotten bullied online. This is meant to be an honest review of of my experience with her store, and not a reflection on her as a person.

I ordered a whipple way back in October 2021. The store shipped the plant in a timely manner but UPS sent the package back to the sender (UPS said it was because the sender requested it to be sent back). I reached out to the RPS to let them know what had happened and ask if they could reship that plant or another similar cutting. They agreed to get back to me after they worked things out with UPS. I never heard from them again.

I emailed the RPS again several times afterward to follow up but the store never responded. After hearing nothing from them for over 2 months, I decided to file a claim through my credit card company.

I was a big fan of Kaylee Ellen's YouTube content and I'd still like to think that this was an outlier rather than a typical experience. Just wanted to post so that other buyers are aware and can make educated choices about who to buy from.

I have ordered twice from this shop and the first time was a breeze, quick delivery of a well-packaged a healthy plant. This left me confident to order again.

Second time is beyond a joke. Ordered a plant that got lost at the depot. Absolutely fine, mistakes happen. I contacted the shop about this and they said leave it with them and they'll sort it. Nearly three months later, with about 5 emails to ask for updates, and absolutely no response whatsoever from the shop. I understand that in terms of their stock the plant I ordered is not a priority but its beyond insulting to not even receive so much as an update about when, or even IF, I'll receive my order. Purchase at your own risk, communication from the shop is abysmal if you have any kind of issue.

I emailed this company with a query before I placed an order and they replied within 90 minutes. That’s important, remember that. I placed an order for 4 plants and it cost just under £350, it was shipped after 9 days and I received it within 24 hours. The plants arrived with most of the roots rotted, I put them in water as advised on their website and the roots started falling off. I thought it was just my luck, but no one had died, it wasn’t the end of the world, it could be fixed or I could get a replacement. I politely emailed the company the next day with photographs and asked for their advice as the T&C’s states that any disturbance to the roots will render the 10 day guarantee void. I did not receive a response. I emailed them again, and again very politely, a week later and again did not receive a response. After the 10 day guarantee was up there were hardly any roots left, the rot had spread to the stem and most of the leaves on all four plants had turned yellow. Having not had a response I had no choice left but to cut them down to the nodes and attempt to propagate. I received a response a month after my initial email stating that I could send them back for a refund or replacement. Needless to say I couldn’t send back node cuttings and even if the plants were still alive and in tact I would not have trusted that I would receive anything but I did politely ask them if they could offer any advice for the node cuttings. Obviously they didn’t respond and haven’t done since, that was two months ago. The node cuttings have not rooted and given that I’ve had great success with cuttings from plants bought from independent sellers I do not believe it has anything to do with my conditions or propagation methods. Being an optimistic person, or naive depending on how you look at it, I thought that maybe Kaylee Ellen herself didn’t have much oversight of the shipping process or customer service so I was going to message her personally on Instagram and tell her of my experience but she has since restricted personal messages on her Instagram and clearly states on the companies Instagram not to message regarding orders. That’s when the penny dropped. I don’t really think I need to say much more than that my experience speaks for itself as to the level of quality of the products and the customer service, but I will say this, I was a huge fan of Kaylee Ellen’s content and I truly believed she was a respectable and trustworthy content creator and business woman so I was extremely shocked and disappointed with my experience, especially when I see her boasting about her new horse on Instagram. A purchase that was no doubt only monetarily possible because of her loyal followers and her customers hard earned cash, she should be ashamed of herself. Let’s just hope she treats the poor animal better than her customers aye …

Fantastic plant (even came with an extra cutting!), great customer service!
Highly recommended

Excellent service, plant quality is the best! No joke.