Ordered 2 items never received, took my money and now being investigated by the bank.. sent 4 emails throughout 4 weeks and 2 FB messages but nothing! Awful service
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See what reviewers are saying
They accidentally printed my name wrong on the mug I ordered so I got in touch and they replied immediately and couldn't have been more helpful. Sent me the mug I ordered plus another one as an apolog... See more
Impressive selection of products. I wanted a bespoke 50th gift and found it incredibly easy to navigate website and order. Gift has arrived and it's brilliant. Service from ordering to delivery is... See more
Company replied
Absolutely delighted with all the Celtic things I bought from the Retro Hut. Their representative Steve was 1st class and went above and beyond to ensure the highest customer service. I highly recomme... See more
Company details
Information provided by various external sources
Retro Football Phone Cases, Mugs, T-shirts and anything Retro.
Contact info
Leeds, United Kingdom
- support@theretrohut.com
- www.theretrohut.com
4.5
Excellent
83 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant items
June 29, 2020
Unprompted review
Quickly sent out
Quickly sent out, item personalised and is as ordered.
June 27, 2020
Unprompted review
Excellent service
June 24, 2020
Unprompted review
Brilliant customer service
They accidentally printed my name wrong on the mug I ordered so I got in touch and they replied immediately and couldn't have been more helpful. Sent me the mug I ordered plus another one as an apology. I'll definitely shop with them again. Amazing service and clearly care about customer satisfaction
June 23, 2020
Unprompted review
Poor Quality really disappointed in the…
Poor Quality really disappointed in the Cup for £10 I expected more!
June 18, 2020
Unprompted review
Reply from The Retro Hut
Paul, we'd very much like to hear from you regarding this, what was poor quality? we use one of the best mugs around that last upto 2000 dishwashes, and we also believe £9.99 is a reasonable price for a bespoke & "Customised" Mug, specifically designed for the name and number ou chose? please email support@theretrohut.com and we'd be happy to discuss with you.
1st class service 1st class products…
1st class service 1st class products 💚🍀
June 15, 2020
Unprompted review
Ordered a personalised mug for my…
Ordered a personalised mug for my husband. Arrived efficiently and in perfect condition. Thanks
June 14, 2020
Unprompted review
Absolutely delighted with all the…
Absolutely delighted with all the Celtic things I bought from the Retro Hut. Their representative Steve was 1st class and went above and beyond to ensure the highest customer service. I highly recommend this company and I will definitely be buying again in the future. Thank you Retro Hut, massive thank you Steve,👍🍀
June 10, 2020
Unprompted review
Excellent service excellent products…
Excellent service excellent products this is my second order and I will be ordering more in the future
June 10, 2020
Unprompted review
Really pleased with product came within…
Really pleased with product came within days very happy
June 9, 2020
Unprompted review
very happy thank you
June 8, 2020
Unprompted review
Mug and coaster
Superb service, quality mug and a free coaster on the deal made it great. Used this company twice now in a month to buy presents and receivers delighted.
June 6, 2020
Unprompted review
Excellent service and prompt delivery
Excellent service and prompt delivery. My son loves his phone case :-)
June 6, 2020
Unprompted review
Excellent quality and service
June 1, 2020
Unprompted review
After placing an order I got an email a…
After placing an order I got an email a couple of days later asking if I was happy with the item they had designed for me and if I was not totally happy they would ammend it to my liking! Excellent service and support
June 1, 2020
Unprompted review
Good service
June 1, 2020
Unprompted review
Very fast delivery and a brilliant…
Very fast delivery and a brilliant product. A personalised colour changing mug was produced and arrived within 4 days! Amazing
May 28, 2020
Unprompted review
Reply from The Retro Hut
Glad you are happy with our service, stay safe and Thank You!
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