The Save Point Reviews 

88
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

2 Months and nothing I sent in my console to be fixed, 2 weeks in I'm told they've received the device. 4 weeks in after sending emails and calls, I'm told there's slightly more devices to be fixed t... See more

Rated 5 out of 5 stars

Amazing service! Ordered PS move controllers which had sold out everywhere and luckily found some on the Save Point website at an amazing price. Super quick delivery over the Christmas bank holiday. W... See more

Rated 5 out of 5 stars

Couldn't find ps4 move controllers anywhere, remembered that we had a local shop, added to their email list and was notified as soon as the stock came in. They weren't charging over the odds like some... See more

Rated 5 out of 5 stars

Fixed the nintendo switch lite perfectly. It was just before Christmas at the busiest time of year so the repairs took a couple of days extra. However the company did an extra repair at no extra cost.... See more

Company details

  1. Trading Card Store
  2. Hobby Store

Written by the company

The Save Point is an independent gaming and hobby retailer based in Larne, Northern Ireland, offering a carefully selected range of video games, trading card games, model kits, collectibles, board games and officially licensed merchandise. Whether you're looking for the latest PlayStation, Xbox or Nintendo Switch releases, Pokémon, Magic: The Gathering, Yu-Gi-Oh!, Gundam model kits, figures or gifts for gamers, we're passionate about helping customers find something they'll enjoy. Our website makes it easy to shop across the UK, with fast dispatch, secure packaging and Click & Collect available for local customers. We regularly stock the latest pre-orders, exclusive releases and hobby products, with new items arriving every week. We're proud to support a growing local gaming community by hosting in-store events and creating a welcoming space for players, collectors and hobbyists of all experience levels. Alongside our retail business, we continue to offer a professional in-house console repair service backed by years of technical experience, although our primary focus is helping customers discover great games, trading cards, collectibles and hobby products. At The Save Point, we're committed to friendly service, honest advice and providing an enjoyable shopping experience both in-store and online.


Contact info

4.1

Great

TrustScore 4 out of 5

88 reviews

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No recent history of asking for reviews

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4.1

All reviews

(88)

1 review in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

The service was very professional and swift. The product was repaired and returned in a good state and in a timely manner.

Would definitely use them again.

September 26, 2023
Rated 5 out of 5 stars

I sent my sons Nintendo switch in for…

I sent my sons Nintendo switch in for repair after he had put it on top of the log burner. It looked beyond repair!
I sent it to the save point and for £65 it was returned in what looks like brand new condition.
I’m really pleased with this company and wouldn’t hesitate to recommend them.

March 23, 2023
Unprompted review
Rated 2 out of 5 stars

Slow and unhelpful service, would not reccomend

I decided to use save point for a console repair as they had great reviews, unfortunately in my experience this was not the case, they ignored all my emails and messages through the website, after 2 weeks with no updates I give them a call and they don't know what's going on with my repair, I call them again after another week and they tell me they're unable to do the repair so they refunded me, the refund took another week! A further 2 weeks go by and the console has not been returned so I call them again to find out it has been sitting in their shop for 3 weeks after they said they would return it to me
the whole process took just over 6 weeks for me to receive my console back in exactly the same condition I sent it to them in
Every time i spoke to them the lady on the phone was very unhelpful and made it seem like a huge inconvenience that I had phoned them
I feel 2 stars is being generous, however I didn't have to make several more phone calls for the refund which was very unexpected

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from…

Absolutely fantastic service from initial inquiry to finished repair. Sent my sons battered switch from England, repaired and returned in under a week and during a Royal mail Strike to boot. Cannot recommend this company highly enough.

October 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

On Monday I booked a repair online for my sons Nintendo Switch for collection on Wednesday. I received confirmation on Tuesday and it was collected by Royal Mail on Wednesday as promised. On Thursday it was delivered to The Save Point in Northern Ireland and on Saturday I received it back in fully working order to West Yorkshire. I was kept up to date through out by email. Highly recommend!

September 24, 2022
Unprompted review
Rated 5 out of 5 stars

I had a Splatoon 2 Pro Controller and…

I had a Splatoon 2 Pro Controller and the right analog stick started to drift, which can be a big pain for anyone who plays on Switch.

So I sent it to the Save Point for repair (Mind you I had forgotten one of the screws on the right handle had a screw that was stripped) so I was really surprised and pleased they were able to get a screw without a thread out without any problem.

Overall, I’m really pleased with the service, the stick is no longer drifting and it didn’t take too long. 5 star service from The Save Point!

July 19, 2022
Unprompted review
Rated 5 out of 5 stars

Pretty good!

Pretty good services, they have the most recent ganes, accessories and even consoles and for a small local shop that's pretty good. Usually go there for amiibo and they'll usually have the newest releases like most places. Only way to go from there is up!

March 18, 2021
Rated 5 out of 5 stars

Fantastic service

Got a Ps5 from The Save Point after trying for months. They let everyone know what time it would be on their website etc they had a good selection of bundles also. I managed to get an extra controller with mine. Overall fantastic customer service. First time shopping here and will be shopping here in furture, shop local!

March 4, 2021
Unprompted review

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