What an amazing service from The Secret Garden. I ordered a beautiful Nicole Barr necklace, after receiving a marketing email from The Secret Garden (it shows they work)! I placed the order on a S... See more
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The Secret Garden is my favourite place for jewellery gifts - whether I’m treating myself or others. I’ve been a customer for over 20 years! Milena has an eye for something just a little different a... See more
Ordered a troll bead for a special birthday, arrived really quickly & recipient was delighted. Have just ordered second one as last minute gift paid extra for next day delivery arrived on time. Will... See more
Excellent service speedy delivery. Attractive design lovely coloured bench. Very lightweight however so time will tell if it lasts. Not 100 percent sure worth price. But that being said would buy aga... See more
Company details
Written by the company
The Secret Garden is a jewellery business in Basingstoke owned and run by Milena. Milena imports jewellery: silver and semi-precious stones from Italy and Mexico, and Baltic amber from Poland, as well as designs her own range (Milly 925).
Contact info
12 Winchester Street, RG21 7DY, Basingstoke, United States
- +44 (0) 1256329015
- info@thesecretgarden.uk.com
- www.thesecretgarden.uk.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service really good communication…
Great service really good communication and a nice product will definitely buy from them again
Very good service
Excellent product and service as…
Excellent product and service as always, thank you
Ordered again
Ordered again, as was given a discount card in with my last purchase.
Cannot fault them! Items are sent within 2 days of ordering and with free postage over a £20 spend is why I keep returning to this company!
Just waiting for my Halloween trollbead now! Cant wait.
Absolutely delighted with my purchase &…
Absolutely delighted with my purchase & the cost, I’m sure my daughter will be more delighted when she receives her gift! 😀
Original Jewellery at reasonable prices
This little store is like an Aladin’s cave with many different one off jewellery pieces. Lovely owner who goes out of her way to assist you. Brilliant service and nicely packaged too!
Website totally went wrong
Website totally went wrong, but when I rang to try and sort the problem, the company were very efficient and helpful. I am an old customer and was shocked at not being able to make my order, however, when talking to a REAL person everything was soon sorted and I will make further orders with the company. Technology is not always the best way to go, human contact is!
Ordered some earrings which were…
Ordered some earrings which were delivered quickly & as I was offered a discount the price was good as well. Would use this seller again.
Good service, but mention additional customs fees….
I had to pay custom fees and not calculated that in…
Service and kindness of this store was perfect, but next time I will have to keep on mind, that the shown price is not the final price for me.
Thanks GB leaving the EU!
I made the order and was impressed
I made the order and was impressed on how quick it came, just perfect for my collection of Big Nomination Watches
Thank you
Thank you, ring bought as a present and the recipient very happy with it. Item arrived promptly and earlier than the estimated delivery date. Second time I have ordered from the Secret Garden and both times very happy with both the products and the service.
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