The Sharp Chef Reviews 

209
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

NOT RECOMMENDED, NO COMMUNICATION, NO REFUND, MISSING ITEMS I ordered 2 knives and a sharpening stone about 2 weeks ago. I’ve received my order however Sharpening Stone was missing, I`ve emailed th... See more

Rated 1 out of 5 stars

Since RM are experiencing problems in their overseas shipping since 10-1-2023 it would have been customer friendly if you have informed me at least and offered me an alternative shipping option. My or... See more

Rated 1 out of 5 stars

Ordered a knife on 06/07 and received an email on 11/07 saying that the order is on its way. The link provided, prompts you to download the shop app to track order. On the app it shows that the status... See more

Rated 5 out of 5 stars

As an enthusiastic home chef with a general love of sharp stuff, I had a hankering for a Santoku. Did a lot of research, particularly into which steel and scoured lots of websites includ... See more

Company details

  1. Countertop Store
  2. Knife Store

Written by the company

The Sharp Chef is proudly one of the UK's leading shops for Japanese Knives & accessories since 2017. Free UK shipping, next working day delivery. We can help you find the perfect knife! We don't use TrustPilot anymore. Please visit us on Reviews.io for reviews since 2022.


Contact info

1.8

Poor

TrustScore 2 out of 5

209 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(209)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’d been searching searching for a…

I’d been searching searching for a period of time for the right set of special knives when I came across their website. It was very simple to browse through and look at a large selection available. I found something which really caught my eye but I was slightly unsure about something so I emailed my question. Very quickly Chris responded with a positive and polite answer which helped me decide. There were a couple of other questions I wanted answered and Chris offered me his contact details and we spoke the same day. He was very courteous and polite and we reached the decision effortlessly to choose our set. All my correspondence with Chris and The Sharp Chef has been very easy. My knives arrived today just 3 days after ordered it ( including the weekend) and I’ve placed my beautifully made block and knife set in the pride of place in the kitchen. I’ve already used two of the knives preparing this evenings tea and they are magnificent.

January 12, 2021
Rated 5 out of 5 stars

Beautiful knife and so light

Beautiful knife and so light, cannot wait to start using it! Service from The Sharp Chef was excellent. Despite Royal Mail messing up the original delivery, The Sharp Chef got a replacement sent out to me immediately. Even with that delay it only took one week from ordering to receiving my knife. Top marks!

January 8, 2021
Rated 5 out of 5 stars

Very swift shipping

Very swift shipping, despite being mid pandemic and lockdown!
Excellent range of knives, beautiful BEAAAUUUTIFUL products and super high quality. The knife I got is perfectly balanced, perfect size for my small hands, looks feminine enough to be recognised in a male dominated industry and just plain gorgeous!

January 6, 2021
Rated 1 out of 5 stars

It's been 2 weeks and I am yet to…

It's been 2 weeks and I am yet to receive my order - why ask for feedback if I haven't got it yet?

January 4, 2021
The Sharp Chef logo

Reply from The Sharp Chef

Hi There,

I've checked your order and our records show that it was placed on the 29th of December and shipped next day on the 30th.

This was sent using a next day delivery service, however deliveries are not as quick as usual at the moment due to the current circumstances. I will look into why Royal Mail haven't delivered it yet and contact you directly to resolve.




Rated 5 out of 5 stars

Prompt response, prompt delivery

I have dealt with Chris of the Sharp Chef over the years. I have to say, he is very helpful, prompt in his responses; he even helped me track down one of my favourite knives.
He has always responded quickly to emails and resolved each with wonderful knives arriving in the post within days.
Recommended.

December 16, 2020
Rated 5 out of 5 stars

Perfect place to buy Santoku

I researched knives extensively after deciding I wanted to gift one to my girlfriend. Found exactly what I wanted on this website - just the right amount of helpful information. Was assuring to know that I wouldn't have to deal with importing a knife from Japan. Super fast shipping. Thanks!

December 6, 2020
Rated 5 out of 5 stars

Great service

Great service as usual from the sharp chef ,Best place to buy GENUINE JAPANESE KNIVES.I have made around 5 separate purchases from the sharp chef and always more than happy with how quickly I received tracking details and communication regarding my orders .Keep up the great work !

November 18, 2020

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