I have tried a lot of concierge services over the years and never found one that didn’t frustrate me. Either slow response times, overpriced service or not providing me with answers that I can’t do be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I have tried a lot of concierge services over the years and never found one that didn’t frustrate me. Either slow response times, overpriced service or not providing me with answers that I can’t do be... See more
Company replied
Everytime I have used them its been a pleasant experience. Whether its booking a restaurant or getting access to clubs they've been able to do those things for me. On top of that, they respond very qu... See more
Company replied
I contacted Sincura to see if they could assist me with booking some time away in the UK over the Easter break. Not only did they source an amazing venue but arranged everything else we requested inc... See more
Company replied
I have emailed the company no less than 5 times expressing my interest in membership and despite my confirmation that all emails were opened, they never once responded to my requests. This was both to... See more
Company replied
We are modelled on three basic principles - being the best connected network, offering the best service to our clients, and being the best priced on the market. Looking after prestigious clients worldwide we pride ourselves in what we do; we have n...
The Sincura group,, The Old Barn,, RG10 8PU, Spring Meadows Business Centre,, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having moved to London at the start of last year, I had very little idea of the best spots to eat and drink but with that Sincura came to the rescue. After contacting them for some dining suggestions, I was responded to almost immediately with an extensive list of the trendiest restaurants in my whereabouts and before I knew it I had a booking confirmed for that very evening. All that simple! I went on to book multiple restaurants through their service along with getting tickets to a number of sold-out London events. They really know what they're doing, and with their help you'll feel like a true Londoner in no time!

Reply from The Sincura Group
I have been a member of The Sincura Group for just over a year now, and I can't remember how I ever coped without their support.
They have helped plan amazing parties for my wife and children, they have invited me to some thoroughly enjoyable events (the VIP boat at Henley Regatta being a personal highlight), and I can call on them any time to help with anything I need.
Every time I send through my (often tricky) requests they exceed my expectations, and I couldn't recommend them highly enough.

Reply from The Sincura Group
I was due to fly out to Spain for a family holiday and 2 days prior to leaving the government announced that you would have to quarantine upon return. As panic set in, The Sincura Travel team sprung into action and moved my whole booking from Spain to Greece. The whole thing was seamless from moving flights, making new hotel reservations, checking me in and sending boarding passes, arranging the transfers, filling in my boarder forms, sending me their city guides, drawing up a full itinerary and booking the family in to excursions and resstaurants. What turned into a major panic is now proving one fo the most relaxing and organised holidays we have been on and it was all done so quickly. Thank you team, you are life savers.

Reply from The Sincura Group
Really good concierge service, they always seem to have things that no-one else has. Most impressively they helped with my application to a famous members' club in London (I won't name which one). I was on the waiting list for over 8 months, didn't hold out much hope, and then someone told me about Sincura. 2 weeks later and my application had been accepted after a few string well pulled. They are fast, well priced and very professional.
P.S. I would give them 5 stars but I am waiting for what they describe as "their ground-breaking new concierge app" - very excited to see it.

Reply from The Sincura Group
Very happy with The service that The team at the Sincura Group provide me and my family. They sort all my restaurant bookings and tickets to events and organise our travel. Very friendly, helpful and professional team! I would definitely recommend them.

Reply from The Sincura Group
Sincura is very professional and done a great job organising all my travels, both business and pleasure, as well as organising restaurant bookings. Very friendly and professional team.

Reply from The Sincura Group
Everytime I have used them its been a pleasant experience. Whether its booking a restaurant or getting access to clubs they've been able to do those things for me. On top of that, they respond very quickly and customer service is great. Overall I am pretty satisfied and will keep using their services. I definitely recommend Sincura to everyone.

Reply from The Sincura Group
I contacted them earlier this year fto see if they could help me get VIP Glastonbury tickets After they had all sold out. I needed 4 which they managed to confirm within a day.
After announcements that the event was cancelled, they called me to discuss what I wanted to do and i have transferred them to next yet.
They were really good with telling me what was going on and offering me alternatives. It was great talking to Dan about all my options and I was really surprised about how he seemed to go the extra mile to find a solution that worked for my friends and I. Thank you for turning what could have been a very disappointing moment into something we are all looking forward to next year!

Reply from The Sincura Group
Very impressive Concierge Service!
The team at Sincura is really professional and personal. They have arranged everything for me and my family from Restaurant bookings to work and holiday Travel. I would not hesitate to recommend them - a great Concierge company!

Reply from The Sincura Group
As you can see from my profile I am a mad Marvel Fan. I tried everywhere to get tickets to see the Avengers Endgame premiere in London in April 2019. A lot of people promised tickets but could never source them or they priced them at ridiculous prices. Then I was recommended to try The Sincura Group by a friend (who is actually a hotel concierge so knows the industry). I joined their film club - at £35 a month I deemed it was worth a punt. It worked out to be the best punt of my life.They arranged the tickets for me and the money I paid went to a Charity (the director's charity which supports up and coming film directors). I did receive a letter from the charity to confirm they had received the money. Not only did I attend the premiere but I also attended the afterparty and got to meet and chat to Joe Russo and many of the stars from the film. It was one of the best evenings of my life and I felt very special, and I still have a signed poster from the cast which Sincura arranged.
My initial intention was to join Sincura Film Club and then leave a few months later once I had attended my premiere but I am still a member a year later. I get the latest film news before anyone else in the world, details of premieres, where the stars are, and insider knowledge and offers. With the film membership you also get access to TV screenings, audience participation and west end shows - I tested the water here to arrange Hamilton tickets and they offered me seats for the very same day.The other highlight is that I received free tickets to walk the red carpet again at The London Film festival in October for the premiere of Jo Jo Rabbit. When I asked other agencies for these tickets I was quoted over £1000 per ticket and here I got them free.
They are a nice bunch of guys, very professional and responsive. Keep up the good work, can't wait to see the new app you are releasing. I might upgrade to the full concierge service and see how this is and post a new review to keep you guys in the loop!!

Reply from The Sincura Group
Sincura where attentive and professional throughout my entire experience with them. I have requested a number of things from VIP backstage tickets to concerts to last minute restaurant and flight reservations. Their travel team are exceptional and I have at no point regretted asking them for recommendations while abroad. Their team is always friendly, polite and happy to go the extra mile to help. I would recommend this to anyone and everyone.

Reply from The Sincura Group
I have tried a lot of concierge services over the years, from the free ones you get with my credit card to private ones charging thousands a month. Always been disappointed and was about to give up when I was recommended The Sincura Group Concierge. It has changed my whole perception of a decent concierge - they really do amaze with their professionalism, their staff, their response times, and most importantly their access to the inaccessible. I use them mainly for restaurants, when the venue is fully booked and my PA cant gets the slot I call Sincura and they always come out trumps. I don't know how they do it. I also use them for tickets to sold out events and have never been let down. Good on you guys - keep up the stirling effort. I recently used their Australia office for a trip out there and they were equally as good.

Reply from The Sincura Group
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.