The Sleep People Limited Reviews 

266
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers had a great experience with this company. Customers frequently mention that the fast delivery service is exceptionally reliable and efficient, often arriving well ahead of schedule. People are also extremely happy with the affordable pricing, excellent quality, and the overall comfort of the new mattresses they purchase for their homes. However, some customers also noted that certain mattresses can sag prematurely, develop noticeable alignment issues, or simply lack proper support over time. A few other people also experienced unexpected delivery delays or felt that customer communication regarding shipping dates could be significantly improved during transit.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers praising the comfort, price, and... See more

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast turnaround times... See more

Quality

Consumers find quality to be positive, highlighting that the mattresses are very comfortable and fit... See more

Price

Reviewers highlight positive aspects of price, noting that the items are very reasonably priced, highly... See more

Service

Clients share positive opinions on service, consistently highlighting efficiency and speedy delivery.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very quick delivery. We had an issue with what was delivered, this was resolved after some emails and copies of the label sent but be prepared if there is a problem, you will need exact evidence to g... See more

Company replied

Rated 5 out of 5 stars

The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... See more

Company replied

Rated 5 out of 5 stars

Googled for a specific mattress and the sleep people came up had everything we were looking for ordered without problem delivered without problem. Mattress exactly as described and it is perfect for... See more

Rated 5 out of 5 stars

Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... See more

Company replied


Company details

  1. Manufacturer

Written by the company

Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.


Contact info

4.0

Great

TrustScore 4 out of 5

266 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(266)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Martha (Customer Service) & Team.

Thank you so much Martha in Customer Service for helping me with my order which I placed over the Easter holiday. I called regarding the delivery of my two single mattresses, 8 inch orthopaedic/memory foam. Martha kindly called the factory for an update and had my delivery out for delivery the next day. Martha also assured me if I had any further enquiries that she was happy to answer them. Will definitely order quality products from yourselves again.

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Martha was brilliant

Martha was brilliant! She resolved my issue straight away & reassured me all the way! Thank you for a brilliant interaction with the company ⭐️5 stars!!

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Sangob

Bought 2 single mattresses through wowcher. Very good quality and the customer service was excellent. I had a slight delivery issue but Martha delt with it quickly and efficiently.

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful people

Bought a 2ft 6 memory foam mattress for my adjustable bed back in October as have damage at my spine and getting a decent mattress is hard.
Issue with it but not sleep people's fault and after contacting them this month (February) they went out of their way to help and sent me new mattress. Dealt with Megan who was extremely helpful and always responded very quickly to my messages.
Getting a sleep without being in extreme pain is difficult enough for me but what with the 10inch foam mattress and an adjustable bed this is not as much of an issue now.
Thank you Megan and The Sleep People.
Gillian

February 18, 2024
Unprompted review
Rated 5 out of 5 stars

Mattresses are excellent quality and…

Mattresses are excellent quality and Martha was very quick to answer a question I had first class service good quality and quick delivery. I would highly recommend this company and thank you once again Martha for your quick response.

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Problem resolved.…

I recently bought mattresses through the sleep people via b+q market place. Unfortunately I ordered the wrong size. I contacted them and Megan responded to my email. It has only taken 5 days for Megan to resolve this situation, can’t say enough about the first class service Megan has given me. Constantly emailed me to update me on the progress of the problem and how she was going to sort it.
A pleasure to deal with and someone that can get things done with minimal fuss excellent service.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

I have spoken to both Martha and Megan

I have spoken to both Martha and Megan, they helped me request a refund on a mattress that I ordered the wrong size via wowcher, they were both very helpful and understanding I have now bought the correct size mattress through wowcher & this company again due to how kind and helpful they are

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Martha was lovely and great customer service. Fast replies and my problem was sorted straight away.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Product was easily ordered and kept…

Product was easily ordered and kept upto date with progress, unfortunately the delivery went to the wrong location and Martha helped us resolve this quickly and easily. Always rate good customer service as it is sometimes rare in the current times.

January 10, 2024
Unprompted review

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