The Small Home Reviews 

347
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery service, noting that orders arrive securely packaged and ahead of schedule. People also highlight the exceptional quality of the items, describing them as beautifully crafted, exceptionally soft, and comfortable. Consumers consistently mention that the support team is responsive, helpful, and efficient when handling pre-purchase queries. Though some reviewers noted challenges with sizing, finding products either too big or too small for their usual measurements. A small group of buyers experienced difficulties when trying to secure alternative sizes due to items going out of stock.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how fabulous, well made, and comfortable the... See more

Quality

Reviewers mention positive feedback about quality, expressing great appreciation for the fabulous and... See more

Delivery service

Consumers find the delivery service to be highly satisfying and efficient. Reviewers consistently report that... See more

Service

Reviewers highlight positive aspects of service, describing it as superb, fast, and easy. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super stylish merino shearling gilet! It’s beautifully crafted,really easy to wear & will enhance lots of different outfits Keep up the Brilliant Work Can’t wait to wear it Best wishes Lou... See more

Company replied

Rated 5 out of 5 stars

Delivery was very quick, I love my new gilet it is exactly what I’ve been looking for. Am already wearing it (Scottish summer!) it will be a brilliant layering piece although the year. Everyone should... See more

Company replied

Rated 5 out of 5 stars

The slippers I purchased are really lovely…….can’t wait to wear them in the colder weather. I have to say Anna was extremely helpful to me as I had to send my first pair back as they were too big…... See more

Company replied

Rated 5 out of 5 stars

I had a query before purchasing which was handled speedily and efficiently and the product itself is really lovely. Beautiful quality and superbly made. My order was also delivered speedily. All in al... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Slow + Mindful + Sustainable The Small Home is a capsule collection of beautifully crafted lifestyle, clothing and interior pieces, each as individual as the talented people who make them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

347 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(347)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful products

Such beautiful products, packed with care and a real delight to receive, thanks so much

May 12, 2025
The Small Home logo

Reply from The Small Home

Hello Julie,

Thank you so much for leaving us a 5-star review, our small team really appreciates your support.

We are delighted that you love our products, a lot of care and thought goes into every aspect of the design and production process, and we hope they will stay with you and be enjoyed for many years to come.

With best wishes from,
The Small Home Team

Rated 5 out of 5 stars

Good quality cushion

Good quality cushion

April 25, 2025
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Reply from The Small Home

Hello Michael,

Thank you for taking the time to leave us a 5-star review.

We are very happy to hear that you are enjoying using the cushions you have purchased from us. So much consideration and care goes into our products, and we are always delighted to know that our customers love them as much as we do.

With best wishes from,
The Small Home Team

Rated 5 out of 5 stars

Good quality product

Good quality product
Arrived on time

April 4, 2025
The Small Home logo

Reply from The Small Home

Hello Anna,

Thank you for leaving us a review, it means so much to our small business to have your support. We hope you are enjoying using your new sheepskin seat pads.

With best wishes from,
The Small Home Team

Rated 5 out of 5 stars

Beautiful gilet

Beautiful gilet

March 26, 2025
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Reply from The Small Home

Hello Sarah,

Thank you for leaving us such a lovely review, we are very happy to hear you love your Merino Gilet, it is such a versatile and timeless item and we hope you will enjoy wearing it for years to come.

With best wishes from,
Anna

Rated 5 out of 5 stars

Lovely items

Lovely items. Well priced.
Fast delivery.

March 26, 2025
The Small Home logo

Reply from The Small Home

Thank you so much for taking the time to leave us a review Jeannie, we are very happy to hear you love your new cushions and they arrived quickly.

With best wishes from,
The Small Home Team

Rated 5 out of 5 stars

Beautiful waistcoat

Beautiful waistcoat. Very well made. Very happy

February 28, 2025
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Reply from The Small Home

Thank you for taking the time to leave us a review, it's great to hear you're enjoying wearing your gilet.

With best wishes from,
The Small Home Team

Rated 1 out of 5 stars

Orders

So glad I read the reviews about this company before placing an order with them.

It’s seems they do not adhere to any return policies. Glad I gave them a miss and saved myself all the hassle people seem to be getting regarding items returned.

March 2, 2025
Unprompted review
The Small Home logo

Reply from The Small Home

Hello Marian,

Thank you for taking the time to leave us a review.

We are sorry to hear that you have decided to give The Small Home a miss. We work hard to provide good customer service and wonderful products, as our many 5-star reviews attest to, and we would be grateful to you for supplying further details of your experience with us so we can work to make improvements.

We cannot find you on our customer list and as far as we are aware, we haven’t received any messages, emails or orders from you. We aim to respond to all contact promptly and are happy to call if that helps. We provide detailed information about our products and services on our website, our returns page gives information on returns and if further assistance is needed, we are contactable via email at info@thesmallhome.co.uk or on Instagram @thesmallhome.

With best wishes from,
The Small Home Team

Rated 1 out of 5 stars

Slippers too narrow

The slippers purchased were way too narrow for my feet. I normally wear an AA or N in Ferragamo shoes, so this was quite surprising.
I am returning them.

January 26, 2025
The Small Home logo

Reply from The Small Home

Hello Patricia,

Thank you for taking the time to leave a review, we value all customer feedback and care very much about our products and your experience with us.

We are very sorry to hear the Women’s Sheepskin Moccasin Slippers Aphrodite Light weren’t right for you. We provide detailed fit and sizing information on our website and for those who reach out to us by email, we are always happy to help and provide any additional information that is required.

Initially, a new pair of slippers will feel snug and although your toes will touch the top, they shouldn't be curled or uncomfortable. As the slippers are worn in, the suede and sheepskin soften and mould to the shape of your feet, and the sheepskin compresses allowing a little more room.

Please feel free to email us at info@thesmallhome.co.uk or on Instagram @thesmallhome if you would like any assistance with the returns process.

With best wishes from,
The Small Home Team

Rated 5 out of 5 stars

Beautiful candles

Beautiful candles, smell divine, burn evenly, non drip. Arrived quickly, packaged nicely.

January 27, 2025
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Reply from The Small Home

Thank you so much for your feedback and support Valerie, so much care and thought goes into all our products and we love hearing how much they are appreciated :)

Rated 5 out of 5 stars

Wonderful product, great service

Wonderful product. Slipper booties in natural materials, cosy wool lining. I have been looking for slippers without plastic for a couple of years. These are honestly the warmest and most comfortable ones i've ever had.
Ordering and delivery quick and easy. Customer service so helpful when I needed to swap sizes.

February 4, 2025
Unprompted review
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Reply from The Small Home

Thank you for your warm and positive feedback Rachel. We are so pleased you love your new slippers and were able to swap sizes easily. Sustainability and offering an ethical alternative to fast fashion is so important to us. We hope you will enjoy wearing your slippers for a long time to come xx

Rated 4 out of 5 stars

Admired this product for several weeks…

Admired this product for several weeks had to wait for new stock to arrive. Sadly I have returned it as it doesn’t suit me. It’s quite thick which is great for warmth but was too bulky and made me look like Michelin man! Sorry.

January 27, 2025
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Reply from The Small Home

Thank you so much for taking the time to leave us feedback Marvic, we really appreciate hearing what you think. I'm so sorry that the gilet wasn't right for you and we will process your return when we receive it.

Rated 5 out of 5 stars

Love my new slippers

Love my new slippers. Extremely comfortable and very warm. A real treat! I bought a second pair already.

December 30, 2024
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Reply from The Small Home

Thank you so much for sharing Elena, it is a joy to hear how much you are enjoying wearing your new slippers xx

Rated 5 out of 5 stars

Mule slippers

My second pair in three years and absolutely love them for their style and warmth and sheer cosiness.

January 27, 2025
The Small Home logo

Reply from The Small Home

Thank you for your review Romola, we are very happy to hear how much you love our slippers, so much care and thought goes into the design and manufacture process and it means so much to know how much they are appreciated :) xx

Rated 5 out of 5 stars

Quality item

Quality item, fits really well, very happy with it.

December 13, 2024
Unprompted review
The Small Home logo

Reply from The Small Home

Thank you for taking the time to leave this review Sarah, we are so pleased to hear how happy you are with your purchase. With best wishes from The Small Home Team

Rated 5 out of 5 stars

Beautiful slippers

Beautiful slippers, excellent postage times and communication. Will be buying from them again!

February 1, 2025
Unprompted review
The Small Home logo

Reply from The Small Home

Thank you very much for your positive feedback, so much care goes into the design and manufacture of all of our products and we work hard to provide excellent customer service. We really appreciate your support :)

Rated 5 out of 5 stars

Amazing products and customer service

Amazing products and customer service! I will definitely be buying more from this company in the future!

February 1, 2025
Unprompted review
The Small Home logo

Reply from The Small Home

Thank you for taking the time to feedback Julie, we're very happy to hear you love our products and customer service. We look forward to welcoming you back in the future xx

Rated 5 out of 5 stars

Great company… Stylish yet comfortable.

I had seen the company at Peter Jones and was impressed by the slippers sadly I didn’t need a pair then but I managed by a process of searching to find the name of your company again because never I’d forgotten it! I needed things for Christmas. I put in ‘embroidered slippers’ and it came up. I gave a pair of slippers to my daughter and I bought myself a bath rug and my other daughter a grey bath mat . All really good quality beautifully packed and I am really impressed.

December 12, 2024
Unprompted review
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Reply from The Small Home

Thank you very much for taking the time to share with us how much you love our products. We are so pleased you were able to find us easily online and we hope you and your daughters continue to enjoy using your purchases - what wonderful presents xx

Rated 5 out of 5 stars

Christmas present

My daughter was delighted with her present - the slippers were comfortable, warm and beautiful too!

December 10, 2024
Unprompted review
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Reply from The Small Home

Thank you for taking the time to share with us, we are so pleased to hear how much your daughter loves her slippers. Warm and comfortable feet in beautiful slippers are so important to us xx

Rated 5 out of 5 stars

Absolutely love the small home…

Absolutely love the small home sheepskin slippers they are so cosy and beautifully made.
Excellent customer service.

December 14, 2024
Unprompted review
The Small Home logo

Reply from The Small Home

Thank you so much for taking the time to leave us a review, we really appreciate your feedback. So much care and thought goes into all of our products and we work hard to provide great customer service. Thank you again for sharing.

With best wishes from The Small Home Team xx

Rated 5 out of 5 stars

I absolutely love my sheepskin Gillet…

I absolutely love my sheepskin Gillet recently purchased from The Small Home. It's very versatile and easy to match with most outfits. Perfect to throw on when you head out, as we are heading towards Spring. Also had quite a few complements.

January 31, 2025
Unprompted review
The Small Home logo

Reply from The Small Home

Hello Claire, thank you for your wonderful review, we are really happy to hear that you love wearing your gilet and are getting lots of compliments. We feel it is perfect for layering and goes really well with so many clothes. Thank you for sharing xx

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