The Small Home Reviews 

347
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery service, noting that orders arrive securely packaged and ahead of schedule. People also highlight the exceptional quality of the items, describing them as beautifully crafted, exceptionally soft, and comfortable. Consumers consistently mention that the support team is responsive, helpful, and efficient when handling pre-purchase queries. Though some reviewers noted challenges with sizing, finding products either too big or too small for their usual measurements. A small group of buyers experienced difficulties when trying to secure alternative sizes due to items going out of stock.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how fabulous, well made, and comfortable the... See more

Quality

Reviewers mention positive feedback about quality, expressing great appreciation for the fabulous and... See more

Delivery service

Consumers find the delivery service to be highly satisfying and efficient. Reviewers consistently report that... See more

Service

Reviewers highlight positive aspects of service, describing it as superb, fast, and easy. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super stylish merino shearling gilet! It’s beautifully crafted,really easy to wear & will enhance lots of different outfits Keep up the Brilliant Work Can’t wait to wear it Best wishes Lou... See more

Company replied

Rated 5 out of 5 stars

Delivery was very quick, I love my new gilet it is exactly what I’ve been looking for. Am already wearing it (Scottish summer!) it will be a brilliant layering piece although the year. Everyone should... See more

Company replied

Rated 5 out of 5 stars

The slippers I purchased are really lovely…….can’t wait to wear them in the colder weather. I have to say Anna was extremely helpful to me as I had to send my first pair back as they were too big…... See more

Company replied

Rated 5 out of 5 stars

I had a query before purchasing which was handled speedily and efficiently and the product itself is really lovely. Beautiful quality and superbly made. My order was also delivered speedily. All in al... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Slow + Mindful + Sustainable The Small Home is a capsule collection of beautifully crafted lifestyle, clothing and interior pieces, each as individual as the talented people who make them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

347 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(347)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely website and I I really like that…

Lovely website and I I really like that they're a small business who are ethically minded and trying to reduce waste. My order came quickly and was well packaged and all the correspondence is warm toned and friendly

January 6, 2025
Unprompted review
The Small Home logo

Reply from The Small Home

Thank you for your lovely feedback Siobhan, being ethically minded and sustainable is at the heart of what we do. We really appreciate you taking the time to share xx

Rated 5 out of 5 stars

Wool gilet

Wool gilet, lovely quality and competitively priced, smooth transaction. Highly recommend and trustworthy company.

January 13, 2025
Unprompted review
The Small Home logo

Reply from The Small Home

Thank you so much for your feedback Ingrid, your support is really appreciated. With best wishes from, The Small Home Team xx

Rated 5 out of 5 stars

Beautiful product and lots of care…

Beautiful product and lots of care taken in packaging and postage. Customer service is brilliant and sizing information is very helpful. Have bought multiple pairs of slippers and been gifted them also. Never disappointed.

December 1, 2024
Unprompted review
The Small Home logo

Reply from The Small Home

Thank you for your feedback, we are delighted to hear that you love your slippers. We are always happy to provide any additional information or assistance you may require. We care very much about our products and services and it is wonderful to hear how much you're enjoying your purchases. With best wishes from, The Small Home Team xx

Rated 5 out of 5 stars

Small home is the best

Small home is the best. They went above & beyond to get my order to me on time. Amazing customer service.

November 14, 2024
Unprompted review
The Small Home logo

Reply from The Small Home

Thank you for your lovely feedback Emma, we are so lucky to be supported by such wonderful customers xx

Rated 5 out of 5 stars

beautiful rugs

Bought a couple of beautiful rugs - equally as good as advertised & excellent service

December 20, 2024
Unprompted review
The Small Home logo

Reply from The Small Home

Thank you for taking the time to feedback Hilary, we are very happy to hear that you love your new rugs. With best wishes from, The Small Home Team xx

Rated 5 out of 5 stars

My items far exceeded my expectation.

My items far exceeded my expectation.

December 4, 2024
Unprompted review
The Small Home logo

Reply from The Small Home

Thank you for taking the time to share with us Jamilla, we are so happy to hear that you love your purchases and we really appreciate your support. With best wishes from, The Small Home Team xx

Rated 1 out of 5 stars

Very Disappointed, Avoid!!

I placed an order for a pair of Aperol slippers for a Christmas gift. After trying them on it was apparent that they were much smaller than the stated size. Be warned that as many of the other reviews say the sizing guide is very misleading!

I requested an exchange for the next size up but after sending them back they were deemed unsaleable.
Considering the slippers were only tried on for size it is concerning that the sole material had degraded in such a way that they were unsaleable!

The quality of the slippers does not match their premium price point. I had high hopes for their products based on the online presentation and claims of being ‘handmade by small-scale artisans’ however on receiving the slippers I could tell the craftsmanship and materials were of inferior quality, for example the sparing amount of glue used to attach the sheepskin trims and the overly large stitching holes in the soles.

My experience was managed badly by their customer service and I was met with a stone walled response.
Unhelpful and poor form for a small business, expected much better. Spend your money elsewhere, you have been warned!


January 14, 2025
Unprompted review
The Small Home logo

Reply from The Small Home

Dear Francis,

Thank you for your message. We truly value every customer and take great care in both our products and service. We aim to provide detailed sizing and fit information on our website, and for those who contact us directly, we always offer a personal response — whether by email or phone.


Our slippers are handmade using traditional Polish techniques, crafted from natural leather. As with all leather-soled footwear, they do develop marks with wear, which is a natural characteristic of the material. To help customers ensure a good fit before committing, we recommend trying them on a clean, carpeted surface.


Upon receiving your return, we found significant wear on the soles. As per our returns policy, items must be in a re-saleable condition. We shared comparison photos with you and responded to your enquiry within 24 hours, offering to return the slippers to you. Once confirmed, we sent them back promptly. Had the slippers been in a re-saleable condition, we would have processed your exchange straight away.


We’re sorry this wasn’t the outcome you had hoped for, but we appreciate your feedback and wish you all the best.


Warm wishes,

The Small Home Team

Rated 5 out of 5 stars

My annual gift to self

My annual gift to self! Love the products, in particular the slippers. beautifully made, beautiful in style - a touch of luxury on these cold winter mornings. Great service from UX on the site, through to speed of delivery.

December 30, 2024
The Small Home logo

Reply from The Small Home

Hello Michelle, thank you so much for leaving us such a lovely review. We are very happy to hear that you love our products and agree that a touch of luxury (and warm feet) are essential on these cold mornings. We work hard to provide good customer service and wonderful products that we hope you will enjoy. Thanks once again and best wishes from The Small Home Team xx

Rated 5 out of 5 stars

Beautiful sheepskin

Beautiful sheepskin, colour, quality and arrived well packaged and in great time. A good company and caring customer service. Recommend.

November 25, 2024
The Small Home logo

Reply from The Small Home

Anna-Marie, thank you so much for this wonderful review. This makes us very happy! Wishing you a wonderful, cosy Christmas. ❤️

Rated 5 out of 5 stars

The small house made a mistake

The small house made a mistake - I received the wrong order - BUT - they called me ( a real person!) and quickly and easily sorted it out - no fuss.
i really appreciate the hands on personal touch - rare these days. Oh - and the cushion was perfect too.

November 25, 2024
The Small Home logo

Reply from The Small Home

I'm so sorry that we made a mistake Emma 🤦🏽‍♀️... but delighted to hear that we made up for it and that youre a happy customer! ❤️

Rated 5 out of 5 stars

Great slippers

Lovely pretty little slippers

November 25, 2024
The Small Home logo

Reply from The Small Home

I'm so pleased that you're happy! Thank you for making the time to write this review at such a busy time of year! ❤️

Rated 5 out of 5 stars

Having placed the order over the…

Having placed the order over the weekend our package arrived early in the week neat and tidy and all in good order.
It's a present so hopefully we will be delighted with the contents!!

November 25, 2024
The Small Home logo

Reply from The Small Home

That's wonderful to hear, Kevin! I hope the recipient enjoys their gift. Thank you for taking the time to share your thoughts and for supporting The Small Home.

Rated 5 out of 5 stars

Slipper satisfaction

My daughter requested another pair of your slippers for Christmas. This will be her present three years running so I’m guessing she is pleased with them!

October 30, 2024
The Small Home logo

Reply from The Small Home

What a lovely review Shona! Thank you so much for sharing it with us! ❤️

Rated 5 out of 5 stars

The Small Home is simply perfect

The Small Home is simply perfect - wonderful slippers that not only look good and feel amazing they also stand the test of time. From delivery with such beautiful packaging through to day to day wear I cannot recommend more highly x

October 25, 2024
The Small Home logo

Reply from The Small Home

Victoria, thank you so much for writing such a wonderful review! We are so delighted to hear that you love what we do. We are very lucky to have such wonderful customers! ❤️

Rated 5 out of 5 stars

My slippers are gorgeous and warm.

My slippers are gorgeous and warm.
Been searching for such perfection for many years.

Too many other companies claim their sheepskin slippers are pure, when in fact they are not - synthetic insoles etc.

I was initially worried I had ordered the wrong size, as they were rather snug, but after watching the video online, I worked in my slippers and they are a perfect fit.

I am over the moon 🌙

September 25, 2024
The Small Home logo

Reply from The Small Home

Thank you so much for writing this wonderful review Meredith! ❤️

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