thesocialcat.com Reviews 

359
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers love how easy the platform is to navigate, making it simple to sign up and connect with relevant creators. Content creators frequently mention that the provided tools help them build portfolios, organize dashboards, and secure wonderful collaborations. Some reviewers were not happy with the lack of creator vetting, which led to dealing with unresponsive or unprofessional profiles. Others also expressed frustration regarding customer support responsiveness, unresolved disputes, and difficulties when trying to cancel their subscriptions. Brands noted that these systemic issues caused wasted time and financial losses during their trial periods.

What people talk about most

Social media

Clients share ambiguous opinions on social_media, with content creators frequently praising the platform for... See more

User experience

Users describe positive interactions with user_experience, highlighting that the platform is very user... See more

Subscription

Customers consistently report severe disappointment and frustration regarding the subscription model.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Response time

Consumers find response time to be ambiguous, experiencing contrasting communication speeds. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Social Cat team was very helpful and responsive any time our team reached out. We requested an invitation limit of 3,500, and they increased it to 5,000! We got a great response from women for our... See more

Rated 5 out of 5 stars

I signed up for the free trial and forgot to cancel before the premium started AND I hadn't used the service at all. I kept trying to log in but it wouldn't work and ended up getting frustrated and... See more

Rated 5 out of 5 stars

Great way to find some smaller, gifted collaborations. It makes it easy to search through available opportunities and it is literally one click to apply. The only constructive criticism that I could g... See more

Rated 5 out of 5 stars

Such an easy platform to use. I launch a campaign and immediately connected with passionate content creators ready to bring my brand to life with photos and videos. I also love how I can be flexible w... See more


4.0

Great

TrustScore 4 out of 5

359 reviews

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No history of asking for reviews

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4.0

All reviews

(359)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Social Cat

I have worked as a Social Cat creator for over a year now, and have absolutely loved my experience. I've connected with so many amazing brands and found so many amazing opportunities through the platform

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Love it

Has gotten me 4 collabs in only a few weeks! Enjoying it so far!

March 14, 2024
Unprompted review
Rated 2 out of 5 stars

Unresponsive Influencers, Platform not user friendly

I have been on the platforms for 3 months and I have worked with about 4 influencers. Only one influencer has delivered. Two became unresponsive after the package was delivered, one is still pending. I reported the issue to Social Cat and under their terms they are suppose to remove the influencer if they don't deliver according to the contract. However, when I reported the case, they responded saying I should move on and find a different person. The platform wouldn't even let me leave a review on my experience with the influencers. Another issue is, the platform isn't user friendly; how the platform works is you select a button at the top for each phase on the contract with the influencer, but the button is not accurate; after you send a contract, the button at the top says 'pending shipping', but the influencer hasn't agreed to the terms yet. Instead the button should be 'pending agreement'. After you send the package the button says 'content published' but if the influencer has not published the content there isn't any button to address it. You have to send an email to support and sometimes they take 3 days to respond. Back to the influencer that delivered on content, it was good content, but it didn't bring traffic or conversion. Mind you this influencer has thousands of followers, good reviews. All this to say, as a small business if you are looking to increase brand awareness or increasing sales, I don't think this is the best option for you, at least not through this platform. It would take giving away your product to at least 20 - 30 influencers to see some impact, because most of them may flake and it will cost you inventory. If you have a small inventory, you're best off doing ads.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing platform

I love this platform, I find it super easy to use and the best thing is they have a variety of brands and many options that you can work with.

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

Beware of this company!

Beware of this company!
They have a big budget for ads so you'll see them everywhere. There is likely 1 person max 2 in the team and they don't even review applications manually, it's all automated therefore inaccurate.

January 8, 2024
Unprompted review
Rated 2 out of 5 stars

The service is sophomoric and seemingly…

The service is sophomoric and seemingly unethical.

Based out of Romania, this tiny company has hit or miss customer service, where sometimes they don't answer you at all. Their interface is wonky, expect things like a convoluted API system to connect your social media profiles, and then template letters from staff how to fix, vs. addressing the specifics of your question.

The first ever brand deal they sent me was an illegitimate one, as it was a company asking for a paid Amazon review, which of course is strictly forbidden by Amazon. Social Cat didn't even acknowledge this and seemingly kept the brand deal up despite it being an FTC violation.

I also weirdly got invited to brand deals before actually being accepted into the service, is which is an odd way to do it, and jerk the influencer around.

Lastly, your account can meet all the criteria outlined to join them and be accepted, and they can and will email you back that you "didn't meet criteria" but you won't be told what that is. So in my case, I was actually told by customer service "Improve your account", but I wasn't actually told what that even meant or what had missed in the first place, given I already met their requirements listed on the site.

If I had to guess, I have a gut feeling that they will come back to respond to this review, claiming a falsehood of some sort. If that happens, I will show the emails that transpired.

January 10, 2024
Unprompted review
Rated 2 out of 5 stars

Unprofessional influencers

I used this for several months for my business, the actual idea is great but unfortunately the
'influencers' were just keeping the products, and insulting me after i politely asked if they have any issues with content making after 4 months e all others took around 2 months to send me just a simple picture of them wearing my product - the app is very expensive too, around 40-50£
The content they provided was very very poor quality and i just had cancel this idea and produce my own picture... was very excited about this but didnt work out unfortunately

January 1, 2024
Unprompted review
Rated 1 out of 5 stars

After months of not getting any offers…

After months of not getting any offers I finally get one and then Socialcat rejects my account THE DAY I GET AN OFFER even though I already have had an account with them. Please avoid SocialCat and find a real agency that does this service.

January 7, 2024
Unprompted review
Rated 2 out of 5 stars

Too many fake influencers and bot users

i used Social Cat for my online business. The 2 influencers I used were responsive and did what I asked. The problem was however that they are too small, and their audiences are not engaged so i had no results from the posts at all. Also, I noticed about 90% of 'influencers' have likely got inflated follower numbers and use bots, so anything they post is useless. Social Cat don't vet the influencers so there are a lot of people on there who just want a freebie. Make sure you look at an influencers profile, and you'll start to notice most just post garbage and have fake followers.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

I have really been enjoying my…

I have really been enjoying my experience using Social Cat. I love how they recommend different brands to you by the preferences you set and it’s super easy to either decline the recommendation or accept it and reach out to the brand through them. I also love how brands can reach out to you as well. Also what’s great is everyone who’s worked with a brand can leave said brands reviews so it’s a nice way to decide if you do want to work with one or not. They also give you the social media platforms and websites for the brands right there. Takes the guess work out of everything and you feel safe communicating with brands through the platform. I’ve had nothing but great experiences with every brand I’ve worked with and I would definitely recommend social cat to any size influencer!

October 1, 2023
Unprompted review

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