The Sofa & Chair Company Reviews 455

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Do not buy from this company or Larkbury (they're the same company). I bought 2 console tables on a 12 week lead time for my brand new home we built that were going to sit at the entrance and after ar... See more

Rated 5 out of 5 stars

Shopping at the Sofa and Chair company is a joy. The selection available is endless so there is something from everyone. The quality of the furniture is of the highest standard. We would highly recom... See more

Rated 5 out of 5 stars

Great crew! Razvan, Costi, Mariusz and Soufian attempted delivery of a 3 seater sofabed to my house last month. They tried different permutations to try to put the sofa in its intended place but unfor... See more

Rated 5 out of 5 stars

Can't find any fault through the entire experience. The showroom is huge with so many options, the staff engaging and full of ideas and advice, the order process easy thank you Zaynah. The quality of... See more

Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Home Goods Store
  4. Sofa Store
  5. Upholstery Shop

About The Sofa & Chair Company

Information provided by various external sources


The Sofa & Chair Company specialises in luxury homeware, having provided two decades of excellence in upholstery and bespoke, handmade furniture. We continue to serve both clients in the retail and commercial space, and are always delighted to welcome interior design lovers to our West London showroom, where our wares are on display in one of the largest spaces of its kind.


FIND OUT MORE

Contact info

3.5

Average

TrustScore 3.5 out of 5

455 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not buy from this company or…

Do not buy from this company or Larkbury (they're the same company). I bought 2 console tables on a 12 week lead time for my brand new home we built that were going to sit at the entrance and after around 16 weeks we were told the company was going into administration and now they wont answer the phone and have over £9,000 of my money!!! Not only have you stolen my money, I have had to buy 2 more console tables at a cost of £5000 extra. So that's over £14,000. I have given you many chances to email or answer the phone but no response.

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

Flat cushion

I purchased a chaise sofa November 23 the sofa is okay but the chaise cushion has gone flat on one side I ask if I could buy a replacement inner pillow but was told they couldn’t help not very good customer service

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing showroom

Unbelievable quality ! I have bought my 2nd sofa and will be back for more. Great client service and worth a visit. The showroom is huge with so many styles and options

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Best furniture in London

I just finished furnishings all my house from them. Started with two sofas which were of amazing quality and then decided to buy everything for my new house from them . Each piece is a masterpiece.
It’s not cheap but worth every penny

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

bespoke joinery

The bespoke joinery team is amazing. Antanas and his team did a wonderful job creating our cabinets for the living room, they look fantastic. We are very grateful!

February 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, friendly service provided by Jason and Mariusz.Very professional and efficient. Would definitely use again.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Great job

Great job accompanied with Great furniture. Thank you Mariusz and Catalin

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Catalin and Costy were very helpful, and they made sure everything is in order before they left. The furniture looks great. Thanks

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Reliable, fantastic service and highly qualitative.

We have placed an order with the Sofa and Chair and we have received a fantastic service starting with our reps Nikki and Allison who worked continuously with the factory to meet our tight deadline, carried through on to the delivery team where Akim has been very aprehensive of the urgency of our order, and finished off with Costi and Jason who exceeded our expenctations and gave us a helping hand with a task which was not in their job spec.
Overall we have been very pleased with the service and the products and we will definitely use Sofa and Chair again as we have used them many times in the past. A company that you can truly rely on, to have your products delivered in time and to the highest standard and quality.

Andreia @ Oliver Burns

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, the guys Catalin/Mariusz/Costi were very fast with the installation of the sofa, which looks good. Thanks

September 29, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look