The Sofa & Chair Company Reviews 

455
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Do not buy from this company or Larkbury (they're the same company). I bought 2 console tables on a 12 week lead time for my brand new home we built that were going to sit at the entrance and after ar... See more

Rated 5 out of 5 stars

Shopping at the Sofa and Chair company is a joy. The selection available is endless so there is something from everyone. The quality of the furniture is of the highest standard. We would highly recom... See more

Rated 5 out of 5 stars

Great crew! Razvan, Costi, Mariusz and Soufian attempted delivery of a 3 seater sofabed to my house last month. They tried different permutations to try to put the sofa in its intended place but unfor... See more

Rated 5 out of 5 stars

Can't find any fault through the entire experience. The showroom is huge with so many options, the staff engaging and full of ideas and advice, the order process easy thank you Zaynah. The quality of... See more

Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Home Goods Store
  4. Sofa Store
  5. Upholstery Shop

About The Sofa & Chair Company

Information provided by various external sources


The Sofa & Chair Company specialises in luxury homeware, having provided two decades of excellence in upholstery and bespoke, handmade furniture. We continue to serve both clients in the retail and commercial space, and are always delighted to welcome interior design lovers to our West London showroom, where our wares are on display in one of the largest spaces of its kind.


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Contact info

3.5

Average

TrustScore 3.5 out of 5

455 reviews

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No recent history of asking for reviews

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3.5

All reviews

(455)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery Excellence

Very professional, organised and efficient. A pleasure to have these guys deliver to my home. Thanks yo Mariusz, Costi, Mustaba and Aryan for a job well done

August 27, 2021
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Shopping at the Sofa and Chair company is a joy. The selection available is endless so there is something from everyone. The quality of the furniture is of the highest standard. We would highly recommend you visit their amazing showroom to fully appreciate what is on offer. The staff are wonderful and give you their undivided attention. We had Lorenzo assist us who was lovely, polite and helped us design our bespoke furniture. We cannot thank him enough.

August 25, 2021
Rated 5 out of 5 stars

High Quality and huge choice, Lorenzo was excellent.

Spent a very productive and enjoyable 4 hours with Lorenzo looking for dining room furniture and occasional chairs. We chose the furniture and fabrics in very short order and this is testament to Lorenzo's helpful, knowledgeable and patient approach. He is also great with colours and knows what will and wont work which saves a lot of time. Highly recommend the SC Company and especially Lorenzo. Ciao!

August 20, 2021
Unprompted review
Rated 5 out of 5 stars

Professional, polite, knowledgeable and overall great team work

We recently received our sofa from The Sofa & Chair Company. We've worked with Lorenzo Chiaraluce during the sale process. He is very professional, polite and replied to our emails promptly. The sofa was delivered by Mariusz and Catalin. Friendly team, efficient & quick, really great service. The sofa has 2 stains which we flagged to Lorenzo immediately. In a matter of minutes, Amanda Rincon from customer support has reached out to find out more and help with next steps. She was able to arrange a visit with Attila Banyoczky, head technician, to investigate the issue for the following day. In less than 1h, Attila has successfully removed the stains. He was very professional, knowledgeable, polite and gave us tips on how to best care for the sofa going forward. Overall, although extra emails/calls were part of the process, the customer service was great from everyone that we have spoken with. Thank you.

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

Lourdes' customer service is highly…

Lourdes' customer service is highly professional. Under difficult circumstances she kept me informed, responded to messages promptly, made the whole experience and process a lot easier than I had anticpated with the result of a very happy client.

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, very smooth and easy. professional technicians Catalin , Razvan, Mariusz and Aryan. Thank you so much.

August 12, 2021
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

First of all the furniture is lovely, 2 chairs, coffee table and 2 ottomans.

Catalin and Razvan delivered the coffee table and really happy with the service. My floors were oiled at the weekend and they arrived, looked at the floor and immediately took their shoes off to deliver and allow me to inspect without me asking.

Great service from start to finish! Very happy

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional delivery and installation…

Exceptional delivery and installation service from Catalin and Razvan.

Delivered and assembled a massive bed frame to the third floor (very tight stair access) with great care and attention.

they were friendly, professional and meticulous to ensure the bed was assembled perfectly - down to the very last centimetre! Removed all rubbish and even hoovered after some drilling. Definitely recommend them and thank you to the amazing service provided by Catalin & Razvan!

August 7, 2021
Unprompted review
Rated 1 out of 5 stars

Ruined carpet

Delivery people left a long black streak on my brand new white carpet. We paid £15k for these new sofas - you’d expect a little more professionalism

August 5, 2021
Unprompted review
Rated 5 out of 5 stars

Solution-driven customer service

We have bought beautiful furniture from The Sofa and Chair Company since a decade and were always very impressed with their customer service. Asher went out of her way to help me choosing fabrics for our latest purchases and to advise me. This time a couple of light dust stains had been noticed on a sofa cushion by the great delivery team, and immediately Lourdes from customer service got in touch with me, apologised and suggested various options of solving the problem. Two days later a professional cleaning service turned up, removed the stain and problem solved. Lourdes immediately checked with me if I was happy with the result and re-assured me I could always get back in touch. She was amazing and extremely helpful, we very much appreciate the level of effort put in and can not recommend them enough!

August 4, 2021
Unprompted review
Rated 5 out of 5 stars

Superb job from Catalin & Mujtaba

Superb job from Catalin & Mujtaba, lovely guys, nothing was too much trouble, navigated a driveway that was mud and rubble and treated everything with utmost care. If only there were more people like C&M in the world! Many thanks

July 30, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, polite delivery and installation today by Ionut and Catalin. Very helpful and respectful….thank you

July 16, 2021
Unprompted review

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