The Sofa & Chair Company Reviews 

455
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Do not buy from this company or Larkbury (they're the same company). I bought 2 console tables on a 12 week lead time for my brand new home we built that were going to sit at the entrance and after ar... See more

Rated 5 out of 5 stars

Shopping at the Sofa and Chair company is a joy. The selection available is endless so there is something from everyone. The quality of the furniture is of the highest standard. We would highly recom... See more

Rated 5 out of 5 stars

Great crew! Razvan, Costi, Mariusz and Soufian attempted delivery of a 3 seater sofabed to my house last month. They tried different permutations to try to put the sofa in its intended place but unfor... See more

Rated 5 out of 5 stars

Can't find any fault through the entire experience. The showroom is huge with so many options, the staff engaging and full of ideas and advice, the order process easy thank you Zaynah. The quality of... See more

Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Home Goods Store
  4. Sofa Store
  5. Upholstery Shop

About The Sofa & Chair Company

Information provided by various external sources


The Sofa & Chair Company specialises in luxury homeware, having provided two decades of excellence in upholstery and bespoke, handmade furniture. We continue to serve both clients in the retail and commercial space, and are always delighted to welcome interior design lovers to our West London showroom, where our wares are on display in one of the largest spaces of its kind.


FIND OUT MORE

Contact info

3.5

Average

TrustScore 3.5 out of 5

455 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(455)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb delivery service!

Thank you Costi and Mariusz for yet another professional seamless delivery of my goods. Always top notch service from these guys. Thank you !

December 7, 2021
Unprompted review
Rated 5 out of 5 stars

Professional service

Great crew! Razvan, Costi, Mariusz and Soufian attempted delivery of a 3 seater sofabed to my house last month. They tried different permutations to try to put the sofa in its intended place but unfortunately there wasn't enough clearance so they had to take it back. The quartet came back the second time today to deliver a different sofa - which fits perfectly. They are a great team: friendly, professional, and efficient. Thank you!

December 6, 2021
Unprompted review
Rated 5 out of 5 stars

Teamwork

Mariusz, Costi, Razvan & Catalin were extremely professional & pleasant too.
Such a lively delivery experience.

Thank you all!

December 2, 2021
Unprompted review
Rated 5 out of 5 stars

Another 5* delivery

Another 5* delivery.
We had another delivery from Sofa & Chair Company yesterday and the team was amazing. Mariusz & Costi delivered the bed base and headboard to the correct bedroom, installed and pieces and took the packaging away. All perfect and as expected. Also, excellent communication prior to arrival. Well done!

November 26, 2021
Unprompted review
Rated 5 out of 5 stars

Delivery team from Sofa and Chair

Delivery team from Sofa and Chair . Kazyan and Catalin delivery my sofa on scheduled time. Happy to move the sofa to desired place . Took all packaging with them . Efficiency, polite and helpful. Thank you

November 25, 2021
Unprompted review
Rated 5 out of 5 stars

great service from start to finish

great service from start to finish. lorenzo went to great lengths to help us and was always happy to answer any queries.

November 15, 2021
The Sofa & Chair Company logo

Reply from The Sofa & Chair Company

Hi Steve, Really pleased to see you had a positive experience with us and that Lorenzo supported you throughout the process. Thank you for taking the time to leave the review it is much appreciated. S&C Team

Rated 5 out of 5 stars

We received excellent service from…

We received excellent service from Catalina and Lasilo. They rang in advance to advise on their arrival time and were very polite and professional. Nothing was too much trouble and they unpacked the furniture carefully and checked there was no damage, before they left.

November 15, 2021
Unprompted review
Rated 5 out of 5 stars

Marius and team

Marius, Razvan and team did a great job delivering our dining table and chairs. They are polite, efficient and careful! I would highly recommend them.

November 12, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Costi, Razvan, Mariusz and Catalin delivered our two new sofas on time and arranged them in the layout we wanted. Great service, highly recommended !!

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Wonderful service! Very helpful staff. Just wanted to thank Violeta who helped us to choose our dinning table a month ago. She was super helpful and patient.
Also, the delivery service was amazing! Very organised and very professional.Thank you!

October 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service

Very pleased with the excellent service from The Sofa and Chair Company. Lorenzo Chiaraluce was lovely and efficient from start to finish to get the desired sofa. I am looking forward to the delivery which is earlier than expected too.

October 22, 2021
Rated 5 out of 5 stars

Superior Service from Catalin and Razvan

Having received outstanding service from Lorenzo when buying our sofa, this was followed up by a totally seemless and painfree delivery from Catalin and Razvan who negotiated tight space issues and a unfriendly neighbour to get our sofa to us ! The assembly was perfect and we are already enjoying every minute of our purchase. Thanks to the whole team who made this an immensely pleasurable experience

October 14, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look