The Somerset Toiletry Company Reviews 

248
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I love this company’s products, such beautifully scented items at very reasonable prices. The handwash and hand creams are very good, I particularly like White Jasmine. Another favourite is the New Eu... See more

Rated 5 out of 5 stars

Purchased some soaps from The Somerset Toiletry Co and found them a great product, good value & fast delivery. Definitely be returning for future purchases

Rated 2 out of 5 stars

Repair the air toilet drops. Beautiful scent, unfortunately you can't smell it once out of the bottle! Completely useless for it's intended purpose. I only have a small bathroom too. Very disappointed... See more

Company replied

Rated 5 out of 5 stars

My first ever Order and it arrived today. Everything is excellent quality and the soap mystery box contained four really beautiful soaps. I am buying my birthday and Christmas gifts early this year to... See more

Company details

  1. Toiletries Store

Written by the company

We take great pride in the talent and devotion that goes into the design and efficacy of each of our products. We strive to ensure that our creations stand out on the shelf, draw customers in with their fragrance and delight when used. Our passion to get this right drives us, and we are constantly seeking perfection to bring you products that are exquisitely made. Exquisite products do not need to be overly expensive. No matter the budget, everything we sell is designed to please the eye. Formulations vary depending on price point, but the very best quality ingredients – naturally active wherever possible – for each target market is always our goal. We believe in fair, honest pricing and don’t inflate our margins to increase our profits. We love what we do and have been designing, formulating and selling bath and body products for 18 years here at The Somerset Toiletry Company.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

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No recent history of asking for reviews

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4.3

All reviews

(248)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery. Lovely products.

October 1, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Carol, great to know! Thank you.

Rated 5 out of 5 stars

Great products & price…

The Somerset Toiletry Company has beautiful products which are very competitively priced. Communication and delivery excellent.

October 1, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Sarah, So glad you are pleased with our products and service!

Rated 4 out of 5 stars

Was not expecting that white cotton…

Was not expecting that white cotton would smell like soap and I would expect that prices each bag could to be a little bit cheaper

September 17, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Maria. Thank you for your feedback. Sorry, you were not completely satisfied with your purchase. We understand fragrance is a very personal thing. Our room diffusers are generally very popular as they are great quality and long-lasting. You may be able to find a local stockist (by looking on our website) so you sample the fragrances beforehand as most stores have testers. Kind regards.

Rated 5 out of 5 stars

Easy to order

Easy to order, delivery very quick and most important the smells are delicious

September 14, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Elaine, If you like smellies we're the place to come! Thank you for your feedback.

Rated 5 out of 5 stars

Great products,

Great products, great packaging, great delivery, will order from them again x

September 13, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Jenny, Thank you so much. Lovely words!

Rated 5 out of 5 stars

Absolutely lovely products and very…

Absolutely lovely products and very quick delivery of orders. I shall definitely remain a loyal customer

September 13, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Wonderful news!!! Thank you for the custom.

Rated 5 out of 5 stars

Efficient Service

Easy to place order which arrived promptly.

September 12, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Catherine, so glad you enjoyed your experience with us!

Rated 5 out of 5 stars

Always deliver!

I have bought from Somerset Toiletry's several times and have to say that they always deliver on price, quality and customer service. Goods are always well packed and delivery is prompt. They are my go to company for reed diffusers and all things smelly!

September 12, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi there, thank you so much for your positive feedback.

Rated 5 out of 5 stars

Highly recommended, beautiful products

Beautifully wrapped products & a real pleasure to receive & open, also make get gifts for friends,
My soaps & creams arrived very quickly, the rose petal soap is just wonderful & highly recommended and have used for many years, I am really looking forward to trying my other products
The Somerset Toiletry has an excellent website & a pleasure to buy from and do so again soon
Many thanks Jane

September 11, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Wow Jane, what great feedback! Thank you so much.

Rated 5 out of 5 stars

Nice products and good service

Nice products in pretty packaging and good service - I have no hesitation in recommending the Somerset Toiletry Company.

September 10, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi there, wonderful comments! Thank you very much.

Rated 5 out of 5 stars

My first order from Somerset Toiletry…

My first order from Somerset Toiletry ordered three diffuser's delivered within a few days, the best smelling diffuser's I have every purchased I am very pleased and look forward to dealing with this company again

September 10, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Dudley, Fabulous feedback! Our Room Diffusers are extremely popular products. Thank you for your custom.

Rated 5 out of 5 stars

Very satisfied with prompt reply to a…

Very satisfied with prompt reply to a query, lovely products and, best of all, they are cruelty free.

September 8, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Pamela, I'm really glad you were pleased with your experience. We are very committed to cruelty-free as we adore animals here at The Somerset Toiletry Co.

Rated 4 out of 5 stars

A good price and service

A good price and the items were dispatched quickly. It would have been nice to have been informed when the items were dispatched, as I did not order them for myself but besides that a good experience.

September 7, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Timothy, Thank you for your positive feedback! This functionality should be working so I will look into this. Thank you for highlighting.

Rated 5 out of 5 stars

Great products, great company.

Everything I've ever ordered has come promptly, exactly as ordered, and in perfect condition. Every question I've asked has been answered quickly and courteously. And the Naturally European hand cream has spoilt me, and everyone I've introduced it to, for all other hand creams.

September 4, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Fabulous comments, thank you so much, Lesley! I do think our hand creams are our best-loved products.

Rated 5 out of 5 stars

Absolutely lovely products

Absolutely lovely hand cream and lip salve. Very rich and the fragrance is superb. You can feel it doing your skin good from the moment it is applied.

September 3, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

What lovely words, thank you so much!

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