The Somerset Toiletry Company Reviews 

248
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I love this company’s products, such beautifully scented items at very reasonable prices. The handwash and hand creams are very good, I particularly like White Jasmine. Another favourite is the New Eu... See more

Rated 5 out of 5 stars

Purchased some soaps from The Somerset Toiletry Co and found them a great product, good value & fast delivery. Definitely be returning for future purchases

Rated 2 out of 5 stars

Repair the air toilet drops. Beautiful scent, unfortunately you can't smell it once out of the bottle! Completely useless for it's intended purpose. I only have a small bathroom too. Very disappointed... See more

Company replied

Rated 5 out of 5 stars

My first ever Order and it arrived today. Everything is excellent quality and the soap mystery box contained four really beautiful soaps. I am buying my birthday and Christmas gifts early this year to... See more

Company details

  1. Toiletries Store

Written by the company

We take great pride in the talent and devotion that goes into the design and efficacy of each of our products. We strive to ensure that our creations stand out on the shelf, draw customers in with their fragrance and delight when used. Our passion to get this right drives us, and we are constantly seeking perfection to bring you products that are exquisitely made. Exquisite products do not need to be overly expensive. No matter the budget, everything we sell is designed to please the eye. Formulations vary depending on price point, but the very best quality ingredients – naturally active wherever possible – for each target market is always our goal. We believe in fair, honest pricing and don’t inflate our margins to increase our profits. We love what we do and have been designing, formulating and selling bath and body products for 18 years here at The Somerset Toiletry Company.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

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No recent history of asking for reviews

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4.3

All reviews

(248)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars

I will only buy cruelty free products and will only buy from UK companies, who produce the majority of their goods in the UK. I like good quality products and value for money with a good choice of fragrances. I also appreciate good customer services and well packed and prompt delivery of goods. The Somerset Toiletry Company ticks all the boxes and I will be a regular customer from now on.

October 18, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

What wonderful comments Linda, we're so glad we have customers like you!

Rated 5 out of 5 stars

Little gifts of joy

Fast delivery. All products were well presented and given as gifts that we're all received with joy!

October 12, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

We love to produce beautiful toiletries we enjoy ourselves and would happily give our loved ones. So nice to hear you feel the same Lucy, Thank you!

Rated 5 out of 5 stars

Love the products

Love the products! Great quality at reasonable prices.

October 11, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Lynn, Great feedback, thank you!

Rated 5 out of 5 stars

Beautiful products, would prefer eco friendly packaging

Beautiful products, yet to open as they are birthday presents, but they smell amazing through the packaging! Have used before and hand cream is the best I've ever used. Body cream fragrance goes on forever. Would have preferred more environmentally friendly packaging (shredded paper instead of polystyrene nuggets, which smelt strongly of chemicals and will end up in landfill) which would seem more in tune with company's excellent ethos. Would also be more appealling to send to eco-conscious relatives as gifts if recycled packaging used.

October 11, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Maria, Really glad you like our products. I will look into the packaging as we usually use shredded cardboard. Agree we all need to do our bot to help the planet.

Rated 5 out of 5 stars

Hand Cream

I love the hand cream. one of the best I have tried at a reasonable price
One thing I would like would be more variety in the packs. All three that I purchased had the same selection.

October 10, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Kay, So glad you like our products. Thank you for your comments, I will pass your feedback on to our product team.

Rated 5 out of 5 stars

Lovely products

Lovely products, reasonably priced and SLS free so kind to skin. Would recommend.

October 10, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you NIcky, fabulous to hear!

Rated 5 out of 5 stars

One happy customer!

Great products, easy to use website and fast delivery. Very pleased with my purchase from this Company.

October 10, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Very good to know, thank you, Leah!

Rated 5 out of 5 stars

Very helpful

Very helpful, I didn’t get the 10% email and the company sorted very quick,would be happy to recommend fast delivery

October 9, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Jackie, Sometimes our emails get caught in Spam folders with new customers. So glad you were happy with your purchase.

Rated 5 out of 5 stars

Excellent

Excellent service and good quality products.

October 9, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Fabulous to know Helen, thank you.

Rated 5 out of 5 stars

First class Company

I have used this Company many times now and would not hesitate to recomend.

October 5, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you so much, we really aim to provide good products and service!

Rated 5 out of 5 stars

The hand cream is the best I have ever…

The hand cream is the best I have ever tried! It is excellent

October 4, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Kind words, thank you, Jane. Hand Cream is one of our most popular products.

Rated 5 out of 5 stars

The goods arrived very quickly and well…

The goods arrived very quickly and well packaged. Love the products, the hand creams are lovely and moisturising and smell great too.

October 3, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Great comments! Thank you, Karen.

Rated 5 out of 5 stars

Lovely products

Lovely products. Well packaged and arrived on time.

October 2, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Lorna, Thank you so much for your positive feedback!

Rated 5 out of 5 stars

Somerset Grapefruit and Orange duos very popular with our family !

I have bought Somerset Grapefruit and Orange Hand Wash and Hand Lotion, presented in a Hand Care Caddy. On the first occasion I bought 2 sets; my entire family of many ages from 70's to the 3 year old, all love the soap particularly..."because it makes my hands smell of lovely oranges". Our youngest grandchildren wash their hands with great enthusiasm. I have ordered sets for all of our children and grandchildren as one of their Christmas presents !

October 2, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

This is lovely to hear, very happy we can make washing hands a little more exciting for little ones! Thank you, Marion.

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