The Somerset Toiletry Company Reviews 

248
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I love this company’s products, such beautifully scented items at very reasonable prices. The handwash and hand creams are very good, I particularly like White Jasmine. Another favourite is the New Eu... See more

Rated 5 out of 5 stars

Purchased some soaps from The Somerset Toiletry Co and found them a great product, good value & fast delivery. Definitely be returning for future purchases

Rated 2 out of 5 stars

Repair the air toilet drops. Beautiful scent, unfortunately you can't smell it once out of the bottle! Completely useless for it's intended purpose. I only have a small bathroom too. Very disappointed... See more

Company replied

Rated 5 out of 5 stars

My first ever Order and it arrived today. Everything is excellent quality and the soap mystery box contained four really beautiful soaps. I am buying my birthday and Christmas gifts early this year to... See more

Company details

  1. Toiletries Store

Written by the company

We take great pride in the talent and devotion that goes into the design and efficacy of each of our products. We strive to ensure that our creations stand out on the shelf, draw customers in with their fragrance and delight when used. Our passion to get this right drives us, and we are constantly seeking perfection to bring you products that are exquisitely made. Exquisite products do not need to be overly expensive. No matter the budget, everything we sell is designed to please the eye. Formulations vary depending on price point, but the very best quality ingredients – naturally active wherever possible – for each target market is always our goal. We believe in fair, honest pricing and don’t inflate our margins to increase our profits. We love what we do and have been designing, formulating and selling bath and body products for 18 years here at The Somerset Toiletry Company.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(248)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order. Came quickly. Reasonable price.

January 6, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hey Lucy! Thanks so much for your feedback.

Rated 5 out of 5 stars

Happy customer

Excellent products fair prices and prompt service

December 27, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank Jean! Great feedback.

Rated 5 out of 5 stars

Order was delivered promptly and well…

Order was delivered promptly and well packaged. Good price too. Will be using you again, thanks

November 16, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hey Wendy, Great to get your feedback. Thank you.

Rated 5 out of 5 stars

Good website

Good website, fast and efficient. Products are really good and as described and affordable

November 11, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Wonderful to know, thank you Sara.

Rated 3 out of 5 stars

Nice smell but the roller ball is not…

Nice smell but the roller ball is not that effective. I had to pop it out with my teeth to get any liquid to come out of them. It also scratches and rubs against one's wrist leaving a red mark and can be a bit sore! Perhaps I just got a couple of dud ones though! When they do work though and you can actually get some liquid to roll out then they smell really great but most of the time nothing comes out and I just end up with red marks on my wrist and neck which is not a very good look! If they worked better then I would buy again but not at the moment!

November 10, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Caroline, So sorry to hear your products are not working correctly. Please can you return them so we can investigate further? We really care what our customers think about our products and it's vital they look, smell and perform well. If you add some details about your order to the package, we will give you a refund or send you some alternative products. Kind regards.

Rated 5 out of 5 stars

A great product

A great product, love it thank you. Good service will certainly be buying again from this company.

November 9, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Jennie, Great to know!

Rated 5 out of 5 stars

Totally adorable figures with amazing…

Totally adorable figures with amazing perfumes. Beautiful packaging too. Loved them and really want to keep them for myself rather than Christmas presents. I’m going to order more.

November 7, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

WOW! What lovely comments, thank you so much!

Rated 5 out of 5 stars

Order came very promptly

Order came very promptly. Just love the handcreams and gift sets.

November 4, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Great to know! Thank you Anna.

Rated 5 out of 5 stars

Lovely liquid soap

This liquid soap has a lovely fragrance.
It comes in a generously sized bottle and was well packed. Delivery was speedy.

November 2, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you for the great feedback Joy.

Rated 5 out of 5 stars

Very prompt service

Very prompt service. The goods are delightful and are in beautiful packages. They are going to be Christmas gifts and I'm sure will be much appreciated. They brought a smile to my face when I opened the parcel!

November 2, 2018
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Oh Wendy, what fantastic feedback! We may have to share this...

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