The Somerset Toiletry Company Reviews 

248
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I love this company’s products, such beautifully scented items at very reasonable prices. The handwash and hand creams are very good, I particularly like White Jasmine. Another favourite is the New Eu... See more

Rated 5 out of 5 stars

Purchased some soaps from The Somerset Toiletry Co and found them a great product, good value & fast delivery. Definitely be returning for future purchases

Rated 2 out of 5 stars

Repair the air toilet drops. Beautiful scent, unfortunately you can't smell it once out of the bottle! Completely useless for it's intended purpose. I only have a small bathroom too. Very disappointed... See more

Company replied

Rated 5 out of 5 stars

My first ever Order and it arrived today. Everything is excellent quality and the soap mystery box contained four really beautiful soaps. I am buying my birthday and Christmas gifts early this year to... See more

Company details

  1. Toiletries Store

Written by the company

We take great pride in the talent and devotion that goes into the design and efficacy of each of our products. We strive to ensure that our creations stand out on the shelf, draw customers in with their fragrance and delight when used. Our passion to get this right drives us, and we are constantly seeking perfection to bring you products that are exquisitely made. Exquisite products do not need to be overly expensive. No matter the budget, everything we sell is designed to please the eye. Formulations vary depending on price point, but the very best quality ingredients – naturally active wherever possible – for each target market is always our goal. We believe in fair, honest pricing and don’t inflate our margins to increase our profits. We love what we do and have been designing, formulating and selling bath and body products for 18 years here at The Somerset Toiletry Company.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(248)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great product. Efficient service.

February 2, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Great feed back, thank you!

Rated 5 out of 5 stars

Good products

once realised we had not completed payment, everything went well. lovely fragrances at good prices. Goods well packed for delivery.

February 1, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Fabulous to know!

Rated 5 out of 5 stars

Lovely products

Lovely products. Arrived as indicated. Nicely packaged. Thank you!

January 29, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hey Josie, Thank you for the feedback!

Rated 3 out of 5 stars

Thank for your products

Thank for your products; however I was disappointed with amount of popcorn polystyrene fillers inside the box. I felt that this use of fillers were superfluous and not environmentally friendly.

January 25, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi, Thank you for your feedback. We are trying to improve our packaging solutions so I will pass this on to our product team.

Rated 5 out of 5 stars

Really liked the Ginger and Lime shower…

Really liked the Ginger and Lime shower gel so went and bought some other products to try. No parabens or SLS. Nice gifts for families and friends if they have never tried them.

January 22, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you so much for your lovely feedback!

Rated 5 out of 5 stars

Good service company .

Good choice, great prices, & fast delivery. I will re order . Well done.

January 22, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thanks Michelle, great to know!

Rated 4 out of 5 stars

Excellent products satisfactory…

Excellent products satisfactory service.
Website still a bit non intuitive.

January 21, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi David, Thank you so much for your feedback. We are really trying to improve our website, so any specific issues you could share would be gratefully received. Please feel free to drop me a mail if you have time (lisa.moon@tstcglobal.com).

Rated 5 out of 5 stars

Really love the fragrance of our room…

Really love the fragrance of our room diffuser. Cranberry and Orange. I’m getting lots of nice comments on it. Great service from this company and quick delivery.

January 20, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hey Chrissy! Great to know you're happy with your purchase.

Rated 5 out of 5 stars

Your products are excellent

Your products are excellent, packed well and delivered
promptly. Nothing else to say !

January 19, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank You, Andrew. Great to know.

Rated 5 out of 5 stars

Citrus spruce !! Best smell ever !!

Their citrus spruce triple milled soap maybe be the freshest, softest, luxurious soap that I’ve ever used, it’s now my favourite smell !! Wish they did a range, body lotion, shower gel etc

January 19, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hey Murray, Thank you so much for your comments, I'll pass this on! :)

Rated 4 out of 5 stars

Very nice

Very nice good service and good price

January 17, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thanks, Stephen!

Rated 5 out of 5 stars

Beautiful soaps

Beautiful soaps, delicate scent. Prompt delivery.

January 15, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you for the brilliant feedback Julie.

Rated 5 out of 5 stars

Very happy

Prompt delivery. Lovely packaging. Smells heavenly.

January 14, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Wonderful feedback thank you Fi.

Rated 5 out of 5 stars

This is my second purchase of the body…

This is my second purchase of the body scrubb so that speaks for itself!
I've also ordered for my friend.
Best body scrub I've found, a little lasts a long time, makes your skin feel soft and strong. Complexion is 100% better and my legs now tan so much better too! And it smells wonderful! Up to now tried the passion fruit and the grapefruit and orange.

January 13, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Liz, Our customers love this sugar scrub. Great to know you're now a fan too!

Rated 5 out of 5 stars

Lovely scents

Lovely scents. Very prompt service. Fantastic value for environmentally friendly product

January 10, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

What lovely feedback Victoria, thank you!

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