The Somerset Toiletry Company Reviews 

248
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I love this company’s products, such beautifully scented items at very reasonable prices. The handwash and hand creams are very good, I particularly like White Jasmine. Another favourite is the New Eu... See more

Rated 5 out of 5 stars

Purchased some soaps from The Somerset Toiletry Co and found them a great product, good value & fast delivery. Definitely be returning for future purchases

Rated 2 out of 5 stars

Repair the air toilet drops. Beautiful scent, unfortunately you can't smell it once out of the bottle! Completely useless for it's intended purpose. I only have a small bathroom too. Very disappointed... See more

Company replied

Rated 5 out of 5 stars

My first ever Order and it arrived today. Everything is excellent quality and the soap mystery box contained four really beautiful soaps. I am buying my birthday and Christmas gifts early this year to... See more

Company details

  1. Toiletries Store

Written by the company

We take great pride in the talent and devotion that goes into the design and efficacy of each of our products. We strive to ensure that our creations stand out on the shelf, draw customers in with their fragrance and delight when used. Our passion to get this right drives us, and we are constantly seeking perfection to bring you products that are exquisitely made. Exquisite products do not need to be overly expensive. No matter the budget, everything we sell is designed to please the eye. Formulations vary depending on price point, but the very best quality ingredients – naturally active wherever possible – for each target market is always our goal. We believe in fair, honest pricing and don’t inflate our margins to increase our profits. We love what we do and have been designing, formulating and selling bath and body products for 18 years here at The Somerset Toiletry Company.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(248)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fabulous fast arrival

Fabulous fast arrival, however the postage was a little excessive for a box of hand cream & shower gel.

May 7, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Julie, Glad you were happy with the speed of your delivery. Sorry about the packaging, we try really hard to ensure that our products are not damaged in transit. Please rest assured we re-use cardboard and biodegradable pellets. I will pass your feedback on to see if we can reduce going forward.

Rated 5 out of 5 stars

Perfect hand cream

Perfect hand cream, at great price. Wonderful service, would recommend.

May 1, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hey Hilary - Really kind of you to leave such positive comments.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, easy transaction.

April 16, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Terry, Really good to know.

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent products.

April 14, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you so much for your feedback!

Rated 5 out of 5 stars

Beautifully rich hand cream

Beautifully rich hand cream in the Naturally European range. I apply this before going to sleep at night and I feel like my skins soaks it up! Gorgeous scents too! Online orders arrive really quickly and well packaged.

April 10, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Debbie, Thanks for sharing - great review. I hope you don't mind if we share your feedback?

Rated 5 out of 5 stars

Great purchase

Very pleased with purchase, exactly as described. Item was well packaged with fast delivery. Would highly recommend this company.

March 14, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Fab feedback - thank you Christina.

Rated 5 out of 5 stars

Excellent product and Service

I am very pleased with the service from The Somerset Toiletry Co. The order was made and received within three days. I love the product which is the shower gel as it suits my skin.

March 12, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you for your feedback, great to know you're enjoying our products.

Rated 5 out of 5 stars

Great customer service and well priced products

Great customer service, quick and inexpensive. Only thing I would ask is that the company stop using packing peanuts as they're so bad for the environment.

March 11, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you for bringing this to my attention. I will speak to the warehouse and try to improve this going forward. Kind regards.

Rated 5 out of 5 stars

The soaps all arrived beautifully…

The soaps all arrived beautifully packed in a cupboard box to ensure no damage.
The Pink grapefruit luxury cat shaped soap is so lovely and packaged so well. I bought for a present but want to keep for myself!
Thoroughly recommend.

March 10, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Isn't the smell amazing Gill? So glad you like it.

Rated 5 out of 5 stars

Efficient and user friendly

Simple to browse and select goods , easy to order and pay for exactly what I needed. Prompt efficient delivery.
Will definitely use again.
Beautiful products

March 10, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Great to know, thank you Marina.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look