The Somerset Toiletry Company Reviews 

248
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I love this company’s products, such beautifully scented items at very reasonable prices. The handwash and hand creams are very good, I particularly like White Jasmine. Another favourite is the New Eu... See more

Rated 5 out of 5 stars

Purchased some soaps from The Somerset Toiletry Co and found them a great product, good value & fast delivery. Definitely be returning for future purchases

Rated 2 out of 5 stars

Repair the air toilet drops. Beautiful scent, unfortunately you can't smell it once out of the bottle! Completely useless for it's intended purpose. I only have a small bathroom too. Very disappointed... See more

Company replied

Rated 5 out of 5 stars

My first ever Order and it arrived today. Everything is excellent quality and the soap mystery box contained four really beautiful soaps. I am buying my birthday and Christmas gifts early this year to... See more

Company details

  1. Toiletries Store

Written by the company

We take great pride in the talent and devotion that goes into the design and efficacy of each of our products. We strive to ensure that our creations stand out on the shelf, draw customers in with their fragrance and delight when used. Our passion to get this right drives us, and we are constantly seeking perfection to bring you products that are exquisitely made. Exquisite products do not need to be overly expensive. No matter the budget, everything we sell is designed to please the eye. Formulations vary depending on price point, but the very best quality ingredients – naturally active wherever possible – for each target market is always our goal. We believe in fair, honest pricing and don’t inflate our margins to increase our profits. We love what we do and have been designing, formulating and selling bath and body products for 18 years here at The Somerset Toiletry Company.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(248)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful aroma

The ginger and lime is a beautiful scent for the home not too strong not sickly just right I love it and everyone who comes to my home says what a beautiful smell 🤗🤗
Thank you

June 8, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

So glad to know, we may have to share this lovely feedback!

Rated 4 out of 5 stars

Lovely natural fragrances

Love the lilac shower gel & body lotion. Excellent service, standard delivery was quick.

June 7, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Fabulous to know!

Rated 5 out of 5 stars

Such an efficient company to deal with

Such an efficient company to deal with. Love the products and my goods were delivered within two days of ordering.

June 6, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you for the great feedback!

Rated 5 out of 5 stars

Very good product.

Appealing packging , quick delivery and most importantly very good product.

June 3, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Great to know - thank you Paul.

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery, good price and quality item. Thank you.

June 2, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Amanda, thank you very much.

Rated 5 out of 5 stars

Fantastic experience with the Company…

Fantastic experience with the Company and love my Lilac Blossom Bubble Bath. It is such a unique scent and is rare to find. The product arrived well packaged along with a free sponge that matched the colour of the product I ordered.

June 2, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

So glad you've enjoyed your products! So nice to know.

Rated 5 out of 5 stars

Totally love these

Totally love these! I could smell them before opening them. Worth every penny. I'm going to treat myself each month to something different. I've had a collection of bubble baths and plenty of hand creams.

June 1, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

So lovely to hear, perhaps we should do a subscription?

Rated 5 out of 5 stars

Lovely goods

Lovely goods , the orange blossom smells divine . Would definitely recommend the colour and design blend in with the bathroom too .. could you make a shower gel ?

May 19, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Suzanne, So glad you like the Orange Blossom. We do have a shower gel in that fragrance. https://thesomersettoiletryco.co.uk/product/aaa-shower-gel-orange-blossom/

Rated 5 out of 5 stars

This company had exactly the products I…

This company had exactly the products I was looking for at a competitive price. They arrived within a few days in excellent condition. I am very pleased with their service and I will definitely use then again.

May 18, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Janet, that's so lovely to hear. Thank you.

Rated 5 out of 5 stars

Recommended company

Fast delivery. Great product. I love the brand of handcream l purchased and this company is the only one l found still stock it. My parcel came with a free gift, which was a nice surprise. All products are very well priced. I would definatley recommend this company and l definatley plan to buy from here again.

May 14, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

What fantastic feedback - thank you so much!

Rated 5 out of 5 stars

Excellent service

Excellent service. Really quick delivery and fab item. Would definitely recommend and will use again

May 13, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Great to know, Caron.

Rated 3 out of 5 stars

Had to have several attempts

Had to have several attempts before my order went through. There seemed to be a problem with the website. If I had not previously used the product I think I would have given up trying to place an order

May 13, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Judith, Apologies for the inconvenience. We have hopefully resolved any issues. Please get in touch as I can offer you a discount off your next purchase. lisa.moon@tstcglobal.com

Rated 5 out of 5 stars

Absolutely the best diffusers ever

Absolutely the best diffusers ever, long lasting and fantastic aromas fabulous

May 12, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you so much, Sharon! We'll have to share your thoughts... :)

Rated 5 out of 5 stars

Received correct item

Received correct item, well packed and timely.

May 10, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you for your feedback.

Rated 5 out of 5 stars

Toiletries arrived very promptly and…

Toiletries arrived very promptly and are of very good quality - delighted with the lip balm and hand cream, and it's so nice to find natural ingredients rather than petroleum based creams.
Highly recommend.

May 8, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you so much, Hilary!

Rated 4 out of 5 stars

Sweet looking dog

Sweet looking dog. Lovely fragrance

May 7, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Sonya, many thanks for your feedback.

Rated 5 out of 5 stars

Super service and prices

Easy to order and great prices for what i wanted. Arrived quickly and well packaged.
Will use again.

May 7, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Great to know Clare! :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look