The Somerset Toiletry Company Reviews 

248
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I love this company’s products, such beautifully scented items at very reasonable prices. The handwash and hand creams are very good, I particularly like White Jasmine. Another favourite is the New Eu... See more

Rated 5 out of 5 stars

Purchased some soaps from The Somerset Toiletry Co and found them a great product, good value & fast delivery. Definitely be returning for future purchases

Rated 2 out of 5 stars

Repair the air toilet drops. Beautiful scent, unfortunately you can't smell it once out of the bottle! Completely useless for it's intended purpose. I only have a small bathroom too. Very disappointed... See more

Company replied

Rated 5 out of 5 stars

My first ever Order and it arrived today. Everything is excellent quality and the soap mystery box contained four really beautiful soaps. I am buying my birthday and Christmas gifts early this year to... See more

Company details

  1. Toiletries Store

Written by the company

We take great pride in the talent and devotion that goes into the design and efficacy of each of our products. We strive to ensure that our creations stand out on the shelf, draw customers in with their fragrance and delight when used. Our passion to get this right drives us, and we are constantly seeking perfection to bring you products that are exquisitely made. Exquisite products do not need to be overly expensive. No matter the budget, everything we sell is designed to please the eye. Formulations vary depending on price point, but the very best quality ingredients – naturally active wherever possible – for each target market is always our goal. We believe in fair, honest pricing and don’t inflate our margins to increase our profits. We love what we do and have been designing, formulating and selling bath and body products for 18 years here at The Somerset Toiletry Company.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(248)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Great service, very fast considering the times we are living in. High quality products for a reasonable price. Highly recommend. Will be back for more! Thank you.

April 14, 2020
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, fast delivery.

July 9, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you Linda!

Rated 5 out of 5 stars

Natural products,well priced, delivered promptly.

I love this company!
I want paragon free, chemical free, naturally derived bath products, but I don't have a huge budget.
This company sells what I want at a price I can afford and their products smell divine! In addition the parcel always arrives very quickly.
Two negatives: I wish the products were organic and PLEASE discontinue packing with those horrible polystyrene packing pieces- they are terrible and NOT user friendly!

July 8, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Kate, So glad you like what we are doing... we did a trial with an organic range a while back but it never really took off. However, you'll be glad to know our loose-fill pellets are 100% biodegradable, they can be dissolved in water or composted.

Rated 5 out of 5 stars

Quick delivery and nice soaps.

The soaps arrived quickly and smell very nice. I haven't actually used any yet, but I fully expect them to work - soap is soap!

July 8, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thanks Rita!

Rated 5 out of 5 stars

Excellent service and excellent…

Excellent service and excellent product. The Mr Man collection fills a niche. Excellent quality, long lasting products at a reasonable price. The only product my husband has ever asked me to find for him after receiving and using ‘Mr. Manly’.

July 4, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Lovely feedback Jackie, thank you to you and your Mr. Manly!

Rated 5 out of 5 stars

Absolutely love all the products

Absolutely love all the products...especially the hand cream, body scrubs, and wonderful bars of soap, which I've gone back to using... and all the gifts.
As it's nice and local for me, they didn't mind me popping in to collect belated birthday
Present.

July 4, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Barbara, So glad you like our products!

Rated 5 out of 5 stars

Great products

Great products, reasonable prices, and quick delivery. Perfect!

July 2, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Susan, Thanks for the feedback!

Rated 5 out of 5 stars

Great company!

Easy to look at online catalogue, found items I wanted quickly, good prices, straightforward to order and pay. Order arrived very securely packaged and within just a few days. Very pleased with the products bought both for myself and as a present. Will definitely use again.
Thank you.

July 2, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Melanie, Fabulous to know! Thank you.

Rated 5 out of 5 stars

So glad to have found this company

So glad to have found this company! My Mum is a huge fan of the Freesia and Pear. She had a close friend who recently passed away and the scent reminds her of that friend. We were trying to source the soap for ages and bought lots of different brands of pear soap until we found the right one. Delivery is always quick and communication is great. Will continue to purchase in future. Highly recommend!

July 2, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you so much! Freesia and pear is a lovely scent... So glad you found us :)

Rated 5 out of 5 stars

Will buy again!

Second time purchasing, love the products and the great customer service.

Suggestion! Please would you consider retailing lotus blossom as one of your gift sets? My favourite so far!

July 1, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Pauline, So glad you're enjoying your shopping experience. I will pass your comments on to the product team! :)

Rated 5 out of 5 stars

Shower Gel and Sugar Scrubs Grapefruit an Orange

Tropical Fruits Sugar Scrub Grapefruit and Orange, Tropical Fruits Shower Gel Grapefruit and Orange, great products, lovely smell; leave the skin silky and bright. Great for oily skin but dry skin can use it too if add a bit of your favorite body oil. Fast delivery, and I would recommend the products to anyone who loves natural products. It works in any skin type. Thank you Somerset Toiletry for the excellent products.

June 11, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you Sandy - we may have to share this great review!

Rated 5 out of 5 stars

I have been shopping with Somerset for…

I have been shopping with Somerset for years because their soap products are exactly what I want. their online shipping service always works perfectly as does their online presence.

June 10, 2019
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi James, we really appreciate our loyal customers! It's why we love what we do...

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look