The Somerset Toiletry Company Reviews 

248
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I love this company’s products, such beautifully scented items at very reasonable prices. The handwash and hand creams are very good, I particularly like White Jasmine. Another favourite is the New Eu... See more

Rated 5 out of 5 stars

Purchased some soaps from The Somerset Toiletry Co and found them a great product, good value & fast delivery. Definitely be returning for future purchases

Rated 2 out of 5 stars

Repair the air toilet drops. Beautiful scent, unfortunately you can't smell it once out of the bottle! Completely useless for it's intended purpose. I only have a small bathroom too. Very disappointed... See more

Company replied

Rated 5 out of 5 stars

My first ever Order and it arrived today. Everything is excellent quality and the soap mystery box contained four really beautiful soaps. I am buying my birthday and Christmas gifts early this year to... See more

Company details

  1. Toiletries Store

Written by the company

We take great pride in the talent and devotion that goes into the design and efficacy of each of our products. We strive to ensure that our creations stand out on the shelf, draw customers in with their fragrance and delight when used. Our passion to get this right drives us, and we are constantly seeking perfection to bring you products that are exquisitely made. Exquisite products do not need to be overly expensive. No matter the budget, everything we sell is designed to please the eye. Formulations vary depending on price point, but the very best quality ingredients – naturally active wherever possible – for each target market is always our goal. We believe in fair, honest pricing and don’t inflate our margins to increase our profits. We love what we do and have been designing, formulating and selling bath and body products for 18 years here at The Somerset Toiletry Company.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

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No recent history of asking for reviews

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4.3

All reviews

(248)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Glass pumpkin soap

I purchased the glass pumpkin shape bottle of pumpkin spice soap and it smells and looks amazing!
Customer services very so friendly and helpful in supplying another dispenser (arrived within 2 days) as my one sadly broke from amazon’s lack of packaging. They have good quality products who are also environmentally friendly and very polite. Overall I’ve found this to be a brilliant first experience with this company and will most likely purchase more in the future as a treat to myself and gifts to others.

August 29, 2024
Unprompted review
Rated 2 out of 5 stars

Very disappointing

Took a friend back after my first visit, very disappointing, we both had the Frittata, more of a snack than lunch and no real deserts other than cakes. Bought two cards which I loved but expensive as was the sugar scrub.

June 6, 2024
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

I'm sorry you didn't enjoy your visit to our cafe and gift shop, we only offer light bites and freshly baked cakes.

Rated 5 out of 5 stars

Lovely products

Lovely products, excellent value and beautifully packaged. Gave as gifts for birthdays and very well received. I will be buying more items. Love the hand cream especially.

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

So happy to have found this company

So happy to have found this company. Found the site by chance and bought lots of stuff in the sale. It arrived within 36 hours of placing the order and was packed superbly. The products are delightful, smell beautiful without being overpowering and have a classiness to them. Only wish I'd discovered them before Christmas, oh well, next year I know where to do my Christmas shopping. Thank you so much, really appreciated. 😊 Order#163652

January 2, 2024
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Lovely feedback, thank you for sharing Elle

Rated 5 out of 5 stars

What a great little find

What a great little find. I love this company. I bought several items on 2nd December 2023. They were all above what I'd expected, were safely and securely packaged and arrived in super quick time. I was so impressed that I placed a second order on 14th December 2023 and again was not disappointed. I'm so happy I found this company and can definitely recommend them and I will certainly be buying from them again. Thank You.

December 2, 2023
Unprompted review
Rated 1 out of 5 stars

A Big Disappointment

I was very disappointed .The verbena candle and room infuser are unpleasant smelling and are nothing like verbena which normally find gorgeous .The lavender soap smells of little at all-again normally a favourite of mine. The sandalwood soap is similarly disappointing The only thing I like is the verbena soap on a rope.I feel I have wasted an awful lot of money.

July 17, 2023
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Janet, Sorry you were unhappy with your purchase. Please get in contact directly if you would like a refund.

Rated 5 out of 5 stars

Luxury at value price!

I purchased some hand cream from here - selected Verbena and also Rose scented hand cream.
The website was easy to navigate, clear descriptions and I loved that products are cruelty free!
Items arrived quickly, beautifully packaged and the handcream smells AMAZING!!!
Very reasonable price for a luxurious feeling and smelling hand cream and I can't wait to try the other scents and products!

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

I love the Somerset Toiletry products

I love the Somerset Toiletry products. I’ve purchased room diffusers that smell gorgeous. I particularly like the beauty of bath diffusers, they smell great and last a really long time!
The hand soap is great & have bought bath bombs as gifts. I tend to buy directly from their shop which is a lovely place to have a coffee with friends and the cakes are delicious.
Would definitely recommend.

April 26, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful treat

I took my mum here for a belated mother's day lunch - it was everything we wanted.

We were welcomed & shown to a table. We both enjoyed our food. The sweet potato & feta tart was particularly yummy.

The cafe gave a lovely atmosphere - not too noisy so we could enjoy a conversation together.

We will definitely return to try the gorgeous cakes.

Shop onsite also stocked a vast range of products.

April 26, 2022
Unprompted review
Rated 1 out of 5 stars

Cheap and nasty

One soap and hand cream, virtually no smell. Two soaps supposed to be floral, smell like lemon washing up liquid. Cheap nasty made to look nice.

These were presents but cant possibly give them. Ive just binned £17. BEWARE

March 16, 2022
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Jen, Sorry you were not happy with your purchase. Please get in touch directly and we can try to resolve it. You can return your items and we will refund you.

Rated 1 out of 5 stars

Disappointing

The Somerset Toiletry Co

I was really looking forward to my verbena scented products from this company which were supposed to be a Christmas treat for the family, which did arrive in good time. However I was extremely disappointed as all of them had only a slight hint of a scent, slightly of lemon. Verbena, however, is a strong ‘lemony’ scent, but it is not quite like lemon - it is a much deeper fragrance and even more lovely than lemon. I have had products from France in the past and from the UK which were strongly scented of verbena and really fabulous. Because of the reviews (on their own website) I had high hopes that there would be no problems with this company‘s products. However I would send all five of them back (room scent, shower wash, hand wash, candle and ‘Christmas pine’ hand wash - also disappointingly faint and slightly disinfectant like!) if I could be bothered and to pay presumably the high cost of postage for a fairly large and heavy package. I shall put this mistake down to experience and never buy more than one product at a time from a new company!

I have not called yet to explain my disappointment and I don’t think it would be worth it as I have seen a response on Trust pilot to somebody who expressed the same very faint scent issue, suggesting that they hadn’t used the product properly!

The Baylis and Harding grapefruit scented hand wash I buy in Morrison’s for £2 has a similar strength scent.

Needless to say I do not recommend this company‘s products and shall not be buying any products from them in the future.

November 7, 2021
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Sorry we've only just seen your comments. If you have any concerns it's always best to contact us directly as we're more than happy to refund or replace unwanted items.

Rated 5 out of 5 stars

I’m absolutely loving The Somerset…

I’m absolutely loving The Somerset Toiletry Company. A friend recently gave me some Lily of the Valley hand cream. Unlike many hand creams, it absorbs quickly, with no stickiness and has a lovely fragrance. When I’d used it all, I assumed it would be too expensive to replace. Later, out of curiosity, I looked on line and found it was only £3.95. A little goes a long way, so I bought three and ended up giving them as presents to two delighted friends and my mum, who loved it too. I was even happier to find other fragrances: Lavender and Lemon Verbena.

The Somerset Toiletry Company’s service is fast, efficient and personalised. I was even more impressed to find the packaging, which looks like polystyrene, is biodegradable, dissolves in water and can be put on the garden! Very impressed all round and would totally recommend this company and product!

April 16, 2021
Unprompted review
Rated 5 out of 5 stars

An excellent company

I love the stuff from the Somerset Toiletry Company -
I am particularly fond of the Ginger and Lime Diffusers
Which I keep in the bathroom and it gives off a lovely
Scent when I open the bathroom door. It is my favourite. I also like their shower gel, hand wash and
Exfoliating products. Parcels are always delivered promptly. Thank you for being so great.

October 23, 2020
Unprompted review
Rated 5 out of 5 stars

Glorious find!

Other beauty businesses such as The Body Shop and Lush could learn a thing or two from Someset Toiletries, speedy delivery and good, fairly priced products. Well done!

October 1, 2020
Unprompted review
Rated 5 out of 5 stars

Received my box of soaps in record…

Received my box of soaps in record time! Lovely lady who took my order on the phone, so efficient. Love these soaps! They are the best, love the size and the packaging! I will be back for more! Thank you so much 🥰🥰

August 13, 2020
Unprompted review
Rated 5 out of 5 stars

Mia/!delray beach

I have been ordering from the Somerset toiletry company for a few years now and they have never disappointed me. Great products, amazing prices and just Amazing service.From Ordering to dispatch to delivery is less than four days unbelievable even through the coronavirus very impressed. Keep up the amazing service .. 👏👏👏👏

June 5, 2020
Unprompted review

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