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See what reviewers are saying

Rated 5 out of 5 stars

An unexpected bouquet arrived today. Absolutely beautiful. Colours, choice of flowers and arrangement. Even the card was a very beautifully selected painted picture. They compare very favourabl... See more

Rated 5 out of 5 stars

I was hunting around for a nice present to send my son who just joined University of Edinburgh as a 1st year undergraduate and came across an offer via the Times Newspaper to send plants by post. The... See more

Rated 5 out of 5 stars

Super efficient customer service and delivery! I accidentally placed an order twice & they resolved the issue very quickly which was a relief! I’ve ordered plants from a few different sites before bu... See more

Rated 1 out of 5 stars

I ordered two plants from here and one arrived with soil waterlogged and over watered. I sent an email the following day from the delivery and initially James “the Founder” responded at 7:20am and as... See more

Company details

  1. Flower Delivery
  2. Flower Market
  3. Garden Center
  4. Interior Designer
  5. Living Room Furniture Store
  6. Plant Nursery

Written by the company

Ethically-driven online garden centre, hand-delivering #planthappiness. Members of @1percentftp 🌍. Tree planted for every order 🌴


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

336 reviews

5-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Preserved eucalyptus stems arrived in perfect condition - they look and smell beautiful. Worth the price.

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

Mega in every way.

My giant new houseplant arrived looking absolutely mega! Really handy lil vids on their website to help me keep her that way. Definitely will be filling my house full of Stem-goodies.

April 19, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, well done 'The Stem', you got it spot on - perfect timing with delivery for Mothers Day, faultless - great price, kept up to date, great delivery and brilliant product - would highly recommend.

April 8, 2022
Unprompted review
Rated 5 out of 5 stars

I absolutely love my new plants !

I absolutely love my new plants !!
Quick delivery, very clean, no boxes or cardboard to deal with afterwards. Thoughtful follow up emails with tips on how to look after your new friends :)
They bring life to my new flat and I couldn’t be happier with the service

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

5 stars

I am thrilled with my order - plants are stunning and quick and easy delivery, good prices. Will definitely order from The Stem again soon.

April 6, 2022
Unprompted review
Rated 1 out of 5 stars

Would NOT Recommend

Would NOT Recommend. I read some of the reviews and I must say that I’m shocked about the good ones. Have I been the unlucky one? I ordered 2 plants, one of them is literally dry and dead, leaves look like they’ve been burned, the pot is cracked. The other one should have had 100 cm and it has 90 if I’m calculating the stick that’s holding the plant. From Friday, I sent emails after emails and no one bothered to respond. Very very dissapointed! I will post videos and photos to convince yourselves that this company is not trustable! Thank you. I should have ordered from Oxy Plants but thought to give these guys a chance. Now, they wouldn’t respond to my request for receiving my refund and returning their plants back. Cheap Service! Better pay more with Oxy and receive a fantastic service. What a shame!

April 6, 2022
Unprompted review
The Stem logo

Reply from The Stem

Hi Andreea,

You sent us an email on Saturday at 8pm, and I have got back to you this morning with a proposed solution. We are sorry for the slight delay, we have had some team members missing due to COVID so doing our best to get back to any queries as quickly as possible.

Best regards,

James

Rated 5 out of 5 stars

Amazing!!

I had a great experience with my recent purchase with The Stem. I spoke to Maddie quite a bit with a few of my concerns and she was always so helpful and responsive - I really really appreciated that! Also, not to forget - loved the plant as well. Coming back for more real soon :)

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

Good service with prices that reflect quality

The Sanseiveira was amazing and exceeded my expectation. All the leaves were healthy, well grouped together and vertical. I have never seen such a plant on any shop
The Orchid, its leaves and roots were very good but for that price I was expecting three spikes/stakes as was published on your website. Photos will be updated on the website to reflect that.

Overall, extremely good service with prices that reflect quality!

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

Great service, speedy arrival, great plant

The plant I ordered is lovingly called Mother-in-law's tongue. It is a beautiful tall, sharp leafed plant which arrived in great condition with the two planters I had ordered in a dusky pink colour. The plant is now gracing my guest bedroom, looking very stylish 😎
Great service, speedy arrival, great plant.

March 29, 2022
Unprompted review
Rated 1 out of 5 stars

An updated review

This was a 5* review as previous interactions had been good and it led me to invest into The Stem via Crowdcube. Since then they have not had any communication with investors and not sent the investors the promised perks/rewards from their sizeable investment.

March 29, 2022
Unprompted review
The Stem logo

Reply from The Stem

Hi Justine,

I have searched for your name in our investor list, and nothing is coming up under 'Justine'.

We have communicated with investors several times and we sent out an email to everyone on Monday this week with a Typeform to fill in your details.

There is a chance that this could have gone to your junk mail. I can also not see any contact from 'Justine' to our invest@thestem.co.uk or info@thestem.co.uk email addresses.

We would love to get this resolved for you, so please do drop us an email and we will do!

Best,

James

Rated 5 out of 5 stars

Great plant and service

We were very pleased with the plant we ordered. It came well packaged and in good health. The person who received as a gift was very pleased with it.
Delivery was prompt and we were well informed about its progress.
I would have no reservation ordering again.

March 23, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent quality and service

It’s the 4th time that I order or get plants from the stem as gifts. They’ve always been super healthy and gorgeous. When I mistakenly bought the wrong size pot, it was replaced in no time and no hassles. Great friendly and efficient service.

March 23, 2022
Unprompted review

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