An unexpected bouquet arrived today. Absolutely beautiful. Colours, choice of flowers and arrangement. Even the card was a very beautifully selected painted picture. They compare very favourabl... See more
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I was hunting around for a nice present to send my son who just joined University of Edinburgh as a 1st year undergraduate and came across an offer via the Times Newspaper to send plants by post. The... See more
Super efficient customer service and delivery! I accidentally placed an order twice & they resolved the issue very quickly which was a relief! I’ve ordered plants from a few different sites before bu... See more
I ordered two plants from here and one arrived with soil waterlogged and over watered. I sent an email the following day from the delivery and initially James “the Founder” responded at 7:20am and as... See more
Company details
Written by the company
Ethically-driven online garden centre, hand-delivering #planthappiness. Members of @1percentftp 🌍. Tree planted for every order 🌴
Contact info
E10 7QP, London, United Kingdom
- info@thestem.co.uk
- www.thestem.co.uk
My go-to for plants now.
The plants are always very healthy and the prices reasonable. Very stylish pots to go with them!
June 7, 2022
Unprompted review
Easy website.
Easy website.
Good information about plants.
Easy to order and arrived at promised time.
Great service.
Thank you.
June 1, 2022
Unprompted review
Excellent purchase
Excellent purchase.
Plants arrived in good condition with helpful guidelines on how to look after them.
Very happy with quality and cost.
Will certainly be buying more plants from them again.
June 1, 2022
Unprompted review
Three plants, affordable, great delivery, great quality plants
i ordered a snake plant, rubber plant, and a fiddle leaf fig. Price was great, very affordable. i was able to select a delivery date, got text messages with updates, they arrived at the specified day and time.
Plants are great, full of life, happy near my south facing window, the fig and rubber plants are already growing new leaves.
i likely will be buying more plants from the stem in the future
May 27, 2022
Unprompted review
Nice plant now delivered
There were issues with the original delivery due to staffing shortages. However, they did then go above and beyond to get it sorted. The plant is very healthy and came with a kind note of apology because of the issues. Thank you!
May 23, 2022
Unprompted review
Reply from The Stem
Hi Gavin,
We have sent you two emails. Please check your junk mail in case our messages have gone there.
We hope we can resolve this for you asap!
Thanks
Very happy with The Stem
Very happy with the service overall... And with my new plant. Even nicer than the image in the web
May 21, 2022
Unprompted review
Beautiful plant, fantastic service
A beautiful plant received by The Stem. Cannot fault the service from start to finish. The website is so informative and helpful in how to care for your plant.
May 19, 2022
Unprompted review
We've named our Areca Palm 'Daisy'..
Placed the order, received confirmation and arrived on the agreed delivery date. Our plant is just as we'd hoped, and a wonderful addition to our home
May 16, 2022
Unprompted review
Finally same quality as in pictures
I am so happy with the plants I’ve recieved, they were as they are in picture, great condition and timely delivery. Highly recommended!
I hope you’ll soon have more variety :)
May 12, 2022
Unprompted review
I ordered four different plants and…
I ordered four different plants and they we’re all damaged in the post. My zz plant had out grown it’s pot by quite a lot and therefore the pot had miss shaped and the only way I could get the plant out was to cut the pot and make a mess of the plant. I contacted customer services and all they did was compensate for the one damaged plant.
May 2, 2022
Unprompted review
Reply from The Stem
Hi James,
Sorry you were not 100% happy with your order. Your plants arrived with a little damage in the post, and we offered to send replacements for your ZZ plant and your Swiss Cheese or a voucher for £30.
You asked for multiple plants, which I asked you to clarify and then you requested a refund.
We refunded the Swiss Cheese Plant in full and you have kept all the plants, which should all recover from their journey!
If you would like to take up on of our other offers including replacing your plants please just let us know.
Best wishes,
The Stem
I ordered 2 Elephant Ear plants and was…
I ordered 2 Elephant Ear plants and was advised they would be delivered in the next 7-10 days but they came a bit earlier which was great and the plants are truly beautiful so healthy! The service was great and the fact the plants look so healthy I will be advising friends and family! Thankyou so much
May 1, 2022
Unprompted review
Super impressed
Really lovely plants, great quality and at a good price. Especially rate the cactus
April 30, 2022
Unprompted review
Be carefull ordering from them
Be carefull ordering from them. When you go to pay looks like the cost does not include delivery, actually said 0 cost but then once I paid I was charged an additional £6. Only realised after I paid. Not happy. Not transparent
April 30, 2022
Unprompted review
Reply from The Stem
Hi Mani, our delivery charges are very clear and transparent, including on our delivery page (thestem.co.uk/delivery), FAQ page, and during the checkout process where you can review your order including shipping costs prior to completing your purchase.
If you have any issues please email us at info@thestem.co.uk and we'll always do our best to sort any issue out for you!
Best wishes,
The Stem
Professional service
Professional service. No negative surprises. Recommended!
April 30, 2022
Unprompted review
Beautiful plants
Beautiful plants, smooth ordering and delivery process. Thank you!
April 27, 2022
Unprompted review
Have used before and will use again
Have used before and will use again. Plants always arrive looking healthy and instantly brighten up the room.
April 27, 2022
Unprompted review
First Rate service
I found the service to be first rate. My plant arrived precisely on time and in excellent condition. The Stem met all my requirements with no fuss and with great efficiency
April 26, 2022
Unprompted review
Waited 10 days for delivery of a £55…
Waited 10 days for delivery of a £55 plant which arrived damaged.
April 22, 2022
Unprompted review
Reply from The Stem
Hi Adam,
Thanks for your review. I can see you ordered your plant on the evening of 14th April and it was dispatched on the 20th (2 working days later, as it was the Easter weekend and ahead of our 3-5 day dispatch guidance).
We have been in discussion via Zendesk and we have asked for an image of the whole plant so we can assess its overall quality to let you know if we can provide a superior specimen for you.
If you get can get back to us then we hope we can resolve this for you!
Best wishes,
The Stem
Will buy again from The Stem
Vaste choice, good quality, timely home delivery
April 21, 2022
Unprompted review
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