Really prompt results! Also great customer service on the phone lines! No judgement, just very professional and friendly customer care. Medication dispatched quickly! And common sense used throughout... See more
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Review summary
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Reviews shaping this summary
Phoned customer service prior to placing order and after as wasn’t sure on timescales for completing test. Each time very helpful Testing also finally gave me answers I’m now hoping to reorder!
No answers from the GP to explain recurrent pelvic pain despite a full panel being done. Organised my own through STI clinic, only to establish I had Ureaplasma Parvum, which the GP’s “full panel” h... See more
Great service. Instructions really easy to follow and results easy to access and very quick. Definitely recommend using this website as it’s definitely the best one.
Company details
Information provided by various external sources
We provide access to affordable private sexual health screening through one of the UK's leading pathology laboratories. We are able to offer patients access to treatment following a positive test result. All treatments are sent by overnight delivery by our registered partner pharmacy.
Written by the company
Contact info
United Kingdom
- customerservice@thesticlinic.com
- www.thesticlinic.com
4.8
Excellent
1K reviews
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Super convenient and discreet service
Super convenient and discreet service. I ordered the test online, it arrived quickly, and the instructions were very easy to follow. Sending the sample back was simple, and I received my results fast.
March 18, 2025
Professional and convenient as always
Professional and convenient as always. Very quick service and fast delivery after order is made. The test result turn around is also very quick. Will use again!
March 18, 2025
Excellent service
Excellent service. Fast dispatch. Even though is was a bank holiday I did get results swiftly. Many thanks
April 14, 2025
Blood Draw
Second time using them, I need to do HIV and Hep B tests for boxing and they have been super useful for getting me an appointment beyond what they normally dispatch. Second time even more straightforward than first!
April 16, 2025
Very efficient service
Very efficient testing. The company are very responsive to any questions you have. The test arrived quickly after purchase and the results were back within 36 hours. Would use this clinic again if needed.
March 31, 2025
Accurate testing and results easy to…
Accurate testing and results easy to understand!
February 20, 2025
Discreet fast delivery
Discreet fast delivery, results available within expected time frame. I recommend
March 12, 2025
May use AI-assist with repliesRead more
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Easy to do but results took one week
March 24, 2025
Reply from The STI Clinic
Thank you for taking the time to write a review.
I am so sorry that this took longer than advertised. The culture element took longer to report than normal. This should have been back within 3 days, but there appears to have been a longer incubation.
Please accept our sincere apologies for this delay.
Kind regards,
Claire Davenport
Quick and discreet.
Really easy to order. Discreet. Instructions easy to follow, tracking of progress on site good and a really quick turnaround of results.
March 18, 2025
Quick postage and results
Quick postage and results
Only difficulty was some conflicting information in the test kit about where to write sample collection data which was a bit confusing
February 16, 2025
Reply from The STI Clinic
Darcy
Thank you for taking the time to write a review and for your helpful feedback. We will review the documentation to ensure consistency.
The sample date and time should be entered at the bottom of the pathology request form. It used to go on the sample label also, but this is no longer required.
Please accept our apologies for the confusion.
Kind regards,
Claire Davenport
I was worried as I had some kind of…
I was worried as I had some kind of infection, I ordered a Urine Analysis test kit . Very quick delivery and the results came thru in 48 hours . I would recommend the service to anyone needing any sort of sti or uti test . Very professional and organised. Paul
December 10, 2024
Quick to arrive, Discreet and Quick Results
Easy to order, arrived on time and results were quick to arrive. Instructions were good and clear.
January 23, 2025
Easy to do samples
The samples are extremely easy to take and well-explained. Instructions are easy and mailing the packages is easy too.
January 31, 2025
Would use service again
Kit came on time and easy instructions provided. Quick results and friendly on the phone when I called up regarding a question. Would use service again.
January 15, 2025
Quick delivery and result turnaround…
Quick delivery and result turnaround allowed me to get tested and treated for bacteria that the NHS rarely tests for.
January 24, 2025
Great Customer Service
I had difficulty drawing blood from my fingers despite googling for tips and using 4 different fingers! I was really stressed and panicked because I thought for sure I would have to pay again for a new test as I didn't collect the amount of blood requested. I e-mailed them informing them that I had only managed 400 and asked what I should do. They told me that it might be enough for the lab to test anyway but that if it was insufficient they would send another one for free. This was an immediate relief as I have been waiting years to purchase a herpes test and couldn't really justify spending another £65 if I had to buy one. They replied very quickly also.
January 8, 2025
Really good experience
Really good experience. Fast shipping and got the results within 2 days
January 4, 2025
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