The STI Clinic Reviews 

1,081
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and prompt test results, noting that the entire ordering and shipping process is extremely smooth and efficient. People also deeply appreciate the helpful and caring staff, who consistently provide clear instructions, reassuring communication, and professional support throughout the medical testing procedure. Though some customers noted occasional minor delivery delays or experienced minor issues with test kits requiring additional steps or separate orders, consumers still find the overall service highly reliable and professional. Reviewers emphasize that the quick turnaround times and discreet packaging make it a trusted option for their healthcare needs.

What people talk about most

Service

Clients share satisfaction on service, frequently praising the super quick results and efficient testing... See more

Delivery service

Reviewers express immense satisfaction with the delivery service, frequently highlighting next-day shipping,... See more

Response time

Consumers express great satisfaction with the response time, frequently highlighting prompt email replies and... See more

User experience

Reviewers highlight great satisfaction with the user experience, noting that the website is very easy to use... See more

Staff

Customers had positive experiences with staff, frequently noting that the team is very helpful and caring.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really prompt results! Also great customer service on the phone lines! No judgement, just very professional and friendly customer care. Medication dispatched quickly! And common sense used throughout... See more

Rated 5 out of 5 stars

Phoned customer service prior to placing order and after as wasn’t sure on timescales for completing test. Each time very helpful Testing also finally gave me answers I’m now hoping to reorder!

Rated 5 out of 5 stars

No answers from the GP to explain recurrent pelvic pain despite a full panel being done. Organised my own through STI clinic, only to establish I had Ureaplasma Parvum, which the GP’s “full panel” h... See more

Rated 5 out of 5 stars

Great service. Instructions really easy to follow and results easy to access and very quick. Definitely recommend using this website as it’s definitely the best one.


Company details

  1. STD Testing Service

Information provided by various external sources

We provide access to affordable private sexual health screening through one of the UK's leading pathology laboratories. We are able to offer patients access to treatment following a positive test result. All treatments are sent by overnight delivery by our registered partner pharmacy.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,081)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

My experience was flawless, starting from the moment I placed my order to the time I received my test results. First and foremost, I want to highlight that STI is among the limited clinics providing a comprehensive urinary test that includes microbiology, culture, and antibiotics sensitivity analysis at an affordable price. A complete lab report can be requested, offering a clear insight into the necessary treatment options, if applicable. This clinic is highly dependable, and I wholeheartedly recommend it.

January 6, 2025
Rated 5 out of 5 stars

Very good.

Got an affordable test for herpes complete with index values which gave me great peace of mind. It's a type of test not offered through regular sti panels.

December 15, 2024
Rated 1 out of 5 stars

Th last 2 tests I have had have come…

Th last 2 tests I have had have come back as contaminated , or the sample was taken not mid stream . I took the sample properly so I don’t know why I keep getting these contaminated results . When I take sample and the GP does them I never have any problems
I can’t keep paying for contaminated tests!

November 25, 2024
The STI Clinic logo

Reply from The STI Clinic

Thank you for taking the time to write a review.

I have checked your results, and this type of result does not always mean contamination - there are other possible explanations, as we have set out in your results interpretation.

I believe the last test was provided free of charge.

It is not really appropriate to go into the specifics on this forum, so we will contact your directly to explain the result and find a way forward for you.

Kind regards,

Robert MacKay

Rated 5 out of 5 stars

Love

I have never felt so normal in my life, Alison was my nurse and she fitted the copper coil. I normally have to defend who I am! I have nothing but praise,love, and hopefully peace to all who work there. Thankyou for treating me like a human.....like a woman!..thankyou!

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Recommended STI clinic

Friendly website, with full and proper information, easy to order the proper test, prompt delivery of the test kit and result in a couple of days. Will recommend to use this STI clinic.

October 30, 2024

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