Really prompt results! Also great customer service on the phone lines! No judgement, just very professional and friendly customer care. Medication dispatched quickly! And common sense used throughout... See more
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Review summary
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Phoned customer service prior to placing order and after as wasn’t sure on timescales for completing test. Each time very helpful Testing also finally gave me answers I’m now hoping to reorder!
No answers from the GP to explain recurrent pelvic pain despite a full panel being done. Organised my own through STI clinic, only to establish I had Ureaplasma Parvum, which the GP’s “full panel” h... See more
Great service. Instructions really easy to follow and results easy to access and very quick. Definitely recommend using this website as it’s definitely the best one.
Company details
Information provided by various external sources
We provide access to affordable private sexual health screening through one of the UK's leading pathology laboratories. We are able to offer patients access to treatment following a positive test result. All treatments are sent by overnight delivery by our registered partner pharmacy.
Written by the company
Contact info
United Kingdom
- customerservice@thesticlinic.com
- www.thesticlinic.com
4.8
Excellent
1K reviews
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Brilliant company
Brilliant company. Quick and professional. I forgot to put time and date on sample. So emailed them and Lisa emailed me back to say don’t worry they will do it for me when arrives. Very discreet too. Would highly recommend if any one needs peace of mind.
October 19, 2024
The team was really helpful when I…
The team was really helpful when I ordered the wrong test, they exchanged it free of charge (I had to pay for the postage back, but no other fee). That was great. The test itself was quite gruelling (blood test) and it was neigh impossible to get the required amount of blood. The test still worked even with a bit less blood though. So all good. Very positive experience over all.
October 14, 2024
Fast service
October 2, 2024
Excellent fast service
Excellent fast service. I was able to get quick diagnosis and treat prior to holiday.
October 9, 2024
Excellent customer service
Excellent customer service - helpful, quick response, informative ect.
Good result turnaround time.
Quick dispatch time.
September 2, 2024
Prompt and useful results
Prompt and useful results, really appreciate the customer service.
October 3, 2024
Very reliable and very quick response…
Very reliable and very quick response of the results- highly recommended!
September 27, 2024
It was easy to order the tests and they…
It was easy to order the tests and they arrived quickly. It’s easy to do the test at home, everything is clearly explained in the instructions. fairly fast results.
August 1, 2024
Quick and professional
Easy to follow instructions included in the box posted through the door, includes free return post bag, got results within a few days, simply laid out and easy to understand, a link to an online pharmacy will also be provided if treatment is needed
September 23, 2024
I will be recommending the STI Clinic…
I will be recommending the STI Clinic to others. Customer service were very helpful and friendly. Test arrived quick and was easy to collect sample and send back. Results came back quick very happy with the service I received.
September 18, 2024
Very straightforward and clear
September 22, 2024
Fast delivery and result, great communication
Fast delivery and result. Great communication over the phone and via email. Using reputable lab. Would recommend.
June 19, 2024
Fast delivery and results within…
Fast delivery and results within specified timeframe
August 31, 2024
Very easy to navigate the service and…
Very easy to navigate the service and when there's issue with the results I received prompt and helpful reply. Many thanks and highly recommend!
July 26, 2024
Very quick delivery and turnaround
Very quick delivery and turnaround time, plus transparent info about what each test includes
September 3, 2024
I found them to be a great service
I found them to be a great service. Fast delivery and when receiving the tests had easy to use instructions. I also received the results in a timely manner. I 'll definitely use them again if needed.
August 12, 2024
Handled my mistake professionally
I messed up the first time and forgot to include my documentation, so my sample was destroyed. When I followed up a new kit was sent immediately at no cost and without question (and with precompleted documentation).
The recovery from my mistake couldn't have been handled better
August 18, 2024
Prompt and efficient!
A professional, prompt and discreet service. Quick turnaround for delivery of kit and of results. Peace of mind knowing any positive results can be dealt with accordingly. Would recommend to others guaranteed.
August 19, 2024
Fast and friendly service
Fast and friendly service. I had to ring to ask sone questions and the staff were very helpful and results were very quick indeed. Excellent
August 12, 2024
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