Fantastic company. Item I ordered was much cheaper here than elsewhere. It arrived two days after ordering even though I only paid for regular delivery- I fully expected it to take at least a week. It... See more
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Have recently purchased a SIC Okeanos after a long time searching for the perfect 14foot board for a big fella like me. The folks at the Sup Co were sooo helpful from start to finish, kept me infor... See more
What a wonderful experience! Five of us had a 2hr course with Angela. We learn’t various manoeuvres,paddled along way down the canal,played fun games at the end of our adventure. Angela was extr... See more
I’m diagnosed with acute disabilities including Huntington’s Disease, Autism Spectrum OCD and ADHD and on PIP Benefits I purchased a Naish Cross foil sup and the traction pad became unglued withi... See more
Company details
Written by the company
The SUP Company is the largest SUP inflatables and hard Stand Up Paddleboard store in Europe; specialising in inflatable paddle boards and hard shell Stand Up Paddleboards. Free Next Day Delivery on orders over £100.
Contact info
Woodmill Lane, SO18 2JR, Southampton, United Kingdom
- 02380172189
- supteam@thesupco.com
- www.thesupco.com
3.8
Great
104 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Fast shipping, well packaged.
I see some bad reviews for these guys. Well i've only ordered one item - Jobe Neva - but it arrived quickly and well packaged, so i cant complain.
September 4, 2020
Unprompted review
BUYWARNING
BUYWARNING: "The SUP Company" sent a wrong article (ordered via Amazon). When I complained, I was asked to pay the return shipping costs, although this was clearly the company's fault.
There was no response to repeated requests for reimbursement of the return shipping costs. Even when Amazon was called in and asked for clarification, there was no reaction. In the end, Amazon reimbursed the shipping costs as well as the amount of the item as part of the buyer protection, but there was no reaction from "The SUP Company".
The fact that a third party now had to reimburse the costs can also be seen as fraud against the customer. I can only warn of this company, in the net one finds a multiplicity of similar reports about "The SUP Company" company.
July 23, 2020
Unprompted review
pleasant experience
No problems, what so ever!
After reading the reviews on here I was a bit weary. But when the red paddle company suggested them as one of their retailers I thought I'd give them a go anyway.
I got the 10 ft 8 red paddle company board.
I got it through the finance which was really easy to set up. I then had thought about it too long.. So I missed the cut off point for next day delivery and wanted it for the weekend.. but that was my own fault! There was an option to go collect.. So I went the next morning to collect which wasn't too far about an hour and 30mins for me. I got a confirmation call that morning to tell me it was there waiting for me and it was all ready to collect which was great!
When I got there I did drive past it once.. But that's not anything out the norm for me 😂 the young lad that worked there was really nice and helpful and carried it to my car for me!
I made sure when I got home I checked everything.. Everything was there and amazingly packed!
I don't think I could have had a better experience with them at this point!
Apart from ever since I bought it, it has been raining and I haven't been able to get out on it! Haha hopefully the sun with shine again soon.
July 2, 2020
Unprompted review
Wrong item sent
Wrong item sent, bad customer service
I ordered some 4m straps (which can hold 2 SUP's) which i needed the following weekend. Delivery was quick but they sent the wrong item. Emailed them asap and got no reply.
Only realised the straps were too short when I opened them. Ended up having to use the straps as I was collecting a board on the weekend. Kept the packaging and was very careful with them.
Monday morning, called The Sup Co to see what they proposed to rectify their error. Initially they were not sure of how they would even sort out the logistics of a return. Later they called back and said because I had opening the package they refused to refund. They would offer me 10% off the correct straps (which i had ordered in the first place!"£!) leaving me wasting £50+
Will never use this company again for boards or equipment.
June 24, 2019
Unprompted review
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