Tartan Weaving Mill Reviews 

561
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

A quality item at an affordable price and delivered very quickly . The fabric is soft and the colours are perfect

Rated 5 out of 5 stars

We discovered and purchased several items from Tartan Weaving Mill after a recent visit to Edinburgh. Upon returning home to the US ordered a couple hoodies and sweatshirts which were not only high qu... See more

Rated 5 out of 5 stars

Tartan Weaving Mill makes lovely traditional scarves, I have bought from them multiple times and had only positive experiences. This time I bought a scarf as a gift and the recipient was very pleased... See more

Company details

  1. Clothing Store

Written by the company

We have the largest collection of woollens, gifts, and other visitor merchandise on the Royal Mile as well as Edinburgh's only tartan weaving mill.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

561 reviews

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4.4

All reviews

(561)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad communication and service

You took my order and the money and then decided you were 'out of stock', changed the order, refunded part of the cost without first asking me what I would like to do and sent me a small part of the order even though I said I would rather cancel. These were bought as presents for my 4 grandchildren, a small part of the order was no use to me.

June 24, 2025
Rated 5 out of 5 stars

Warm Blankets

Quick delivery Lovely woollen blankets. Bought two blankets one for car and one for bed. Excellent prices and bought a Clan coaster for a present. They were thrilled. The blankets will be appreciated in the cooler months to come. Couldn't be better .

June 24, 2025
Rated 5 out of 5 stars

Great Company

I was very happy with my experience with Tartan Weaving Mill. Loved the merchandise and found the website easy to use. The prices were very reasonable and the shipping was quick.

May 25, 2025
Rated 3 out of 5 stars

Confusing product advertisement.

I ordered a Lindsay cape which was advertised as main colour red. Upon receipt, the cape was mainly wine and green. It was beautiful and I decided to keep it anyway. However, I was still pining for a red cape and considered re-ordering. I contacted the Mill to enquire as to what the correct colours should be because I didn't want to end up with two identical capes, neither of which being red. After a bit of tooing and froing, they said that the advertised colour was incorrect and that they did not have the red cape in stock. They did give me the option to return my cape, but that was not what I had wanted to do. It was all a bit disappointing and they were not very apologetic. Plus, going back on the site after the event, they have not amended the photograph either. So,what's the score, Tartan Weaving Mill? Woven some lies, maybe?

February 15, 2025
Unprompted review
Rated 1 out of 5 stars

Order from their website and they state…

Order from their website and they state 3-5 days for dispatch and then a further 3 days for delivery - I'm now on day 9 waiting for it to even be dispatched, I've contacted them and been told its been marked as priority and my delivery has been upgraded but still waiting for it to be dispatched. Customer services take a while to respond and the overall service is awful.

I live in the UK, it shouldn't take this long to get something nationally and I'll definitely think twice about ordering from them again.

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

Poor

They cancelled my order without notification, when I contacted them they kept coming up with different reasons for the cancellation. The communication with the service department was poor, they could not remember what they had said previously, they blamed the warehouse for the issues, it is still the same company!

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

Cancelled order after 10 days - very poor

Ordered 10 days ago, not received anything. Then told there was a ‘stocktake’ for a week then cancelled my order 4 days later without permission.
Wouldn’t recommend, very poor service and communication.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Shop with confidence - excellent quality and service.

Shopping on the Tartan Weaving Mill website is very easy. I initially came for one item, but have been back a couple of times! Wonderful selection of great quality products, and a good search function to see options available. Service is excellent - appreciated the communication throughout the delivery process.

January 25, 2025
Rated 5 out of 5 stars

Oh Aye, The Best!

We discovered and purchased several items from Tartan Weaving Mill after a recent visit to Edinburgh. Upon returning home to the US ordered a couple hoodies and sweatshirts which were not only high quality but arrived so fast! After the initial purchase I returned to the site 3-4 more times through the fall, each with great success! Highly recommend shopping with Tartan Weaving Mill, you’ll be glad you did!

December 25, 2024

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