The TGF Store Reviews 

I ordered this hoodie late 2020 for Christmas and its delivery was so fast, however when it came the fabric was rough and the hoodie itself had a texture like plastic I just thought this would be because I haven’t wore it yet but considering now that it is September 2021 it still feels like this?

i watch them i have all there merch no problem the people that give less tan a 5 what do u mean

Delayed due to covid but amazing hoodie. Definitely getting the next one

My sister has the theme park hoodie, the material is not the best and the sizes are small

My son spent his Christmas money on a Childish hoodie - we shipped it to his grandparents in Wales as we live in Kenya. It finally arrived but instead of the size he ordered (Large) he has received a size small. When we go to the return/refund page it tells us too much time has elapsed. Really disappointing customer service, for the price of these clothes.

I love tgf but I’m upset as my hoodie hasn’t came my mom ordered it in December and it’s now April I’ve been waiting ages :(

yo bro i say to my mama im childish and she says im stupid but shy dose not no the meaning of childish yo your the best youtubeer bro you make me smile all the time love the merch bye the way childish all the time

Tried to return a product- Royal Mail returned the package to me. It seemed there was something wrong with the address that Acifin provided. Emailed them to try and resolve the situation, and they just ignored me. Wasted £11 on postage. Awful customer service. Avoid this company.

A childish website, selling childish products, ran by childish people and bought by childish individuals.
10/10

UPDATE - have removed the bad review
I have my hoodie !!!☺️😊😊
Stoked as and happy with the team for sorting it all out and for getting it to me all the way over in new Zealand🌹

My 15-year-old son used his birthday money to pre-order a ‘Childish hoodie and lunch box’ from TGF Store on 12 November 2020. He paid £76.95 which was taken from his bank account immediately. To date (05 February 2021) this order still has not arrived. He has emailed Acifin Support twice from his email address and has also provided them with the order number, last 4 digits of the card used and his email address. Twice he has had the same reply,
‘Thanks for emailing in.
Unfortunately, I don't see any orders from the email address you've used to reach us.
Please can you reach out again from the email address used to place the order so I can assist you? This is to prevent unauthorised changes to orders.’

This company have more than enough information to find this order on the system, but continue to respond with the above standard email.

I would like response with an email address/phone number/name of a person in a supervisory position I can contact to get this matter resolved. If this matter is not dealt with, I will contact his bank to get the money refunded, and take it further with trading standards.

Update (06/03/2021).
This explanation from the TGF Store is misleading and not factually correct.
As explained previously, the only communication with my son was to tell him on two occasions,
‘Thanks for emailing in.
Unfortunately, I don't see any orders from the email address you've used to reach us.
Please can you reach out again from the email address used to place the order so I can assist you? This is to prevent unauthorised changes to orders.’
They state that the order email address and phone number were incorrect and also state that the shipping address was invalid.
If this was the case, then why on 09 February 2021 (coincidentally four days after my initial poor review) did my son received a text message stating his order had been shipped by DPD? Other than this text message, there was no other communication from The TGF Store or Acifin Support to correct the email, phone number or shipping address they state were all incorrect. The TGF Store and Acifin Support clearly had the correct details all along.

Still no refund when we’ve been told it’s been processed. This company has had my money since before Xmas.

UPDATE: have now emailed customer service (as advised by the responder below) 3 TIMES now, still no response. No word on the hoodie, and no refund. It’s unprofessional and I feel as if my money has been taken.

Ordered my hoodie in the pre sale, On the 13th of Nov 2020. it is now the 3rd of February 2021 and still no Sign of this hoodie. Somehow got returned to sender? I have emailed customer support twice PLUS another service and explained that I have NOT issued it as a return to sender and desperately want the hoodie as I have been a long time TGF fan. No one has responded to my emails and I am incredibly upset seeing as the hoodie is ALOT of money to not even receive my item or any word on a refund or just any word on how or where my hoodie is. Totally upset and starting to think this stuff is a scam. NOT happy with this at all. DONT order from them :(.

Never buying from these people again, I bought this for my brother as a christmas gift, and now i have waited 2 months till I finally recieved it, The customer service from acifin was unacceptable. Firstly I had to email them regarding the problems with internationial shipping, nobody even notified me to tell me that there were problems, after that it took around 3 more weeks for them to say that they would 'reship' the item, and it took so many emails of me nagging to them about shipping it for them to finally do it. I was even appauled to receive an email from one of the customer service employees saying she was getting frustrated with me. I should be the one frustrated considering I've paid a great deal of money for this product and after two months still had not arrived. Terrible customer service

Awesome customer serwice
They reply in 1 day or less and never had problem with communication

I got the childish purple hoodie for my daughter off the TGF store, as she loves TGF. The quality of the hoodie is absolutely amazing. It took 2 days to come and arrived on her birthday. I'm going to struggle to get it off her back. Fabulous service. The whole family rate these guys, they have us in stitches.....:)))

Absolutely terrible customer service, I initially wanted to exchange a size of an item but had changed my mind, there was nowhere on line to redo my order so on the piece of paper they ask you to put in the parcel with your reference number, I crossed out exchange and wrote that I wanted a refund instead. Low and behold they sent a return? Clearly it’s nobody’s job to read the piece of paper but now they can’t be bothered to resolve the issue, expect me to pay another £13 again to return an item I didn’t even want! They keep referring to their system and what we put in at first but won’t admit to receiving the paper with the clear instructions on it.. they must have received it to know we sent a return. Not happy at all, don’t use them! You pay a fortune for a hoodie and they cannot even follow up with half decent customer service!

First my order didnt make christmas (oke fair enough) then it got randomly send return to sender (ok thats probably DHL's issue) which i heard 6 januari.

Then i tried contacting costumer support what took long and responded they will investigate.

Fastforward to today and they they said they will again investigate and i should give them 7 days to find out what happened...

I want my money back.
Ive waited almost 2 months now.

I ordered 2 hoodies. Both came in time for Christmas. Sent L back kept XL. Good communication from order-delivery-return. Refund into account as per email. Couldn’t fault a thing.