Times Newspapers Ltd Reviews 

If I could give 0 stars I would. After paying £1 a month for 12 months The Times then automatically without any notice started taking £10 a month from my account. I called on the day it changed and they would not refund the money it had taken. There was no notice the would change the amount they took. Awful customer services from an ethically bankrupt company. I will never do business with them again.

Horrible experience
Very difficult to unsubscribe and they wouldn’t refund me when it was actually their fault!!!!
Also very Overpriced…….not value for money

Cannot believe there is no way to cancel subscription online, and they won't issue a refund if you forget to cancel your subscription which they are banking on that. Horrendous experience overall I would recommend to stay away from the Times.

Echoing others to say that in this day and age requiring people to cancel a subscription by calling (wheras they are MORE than happy for people to purchase a digital subscription online) and then not offering any courtesy communications to say that a trial is ending and that people are now into full payment (leaving me £30 out of pocket for a subscription I barely used). It screams dodgy gym practices from days of yore, or the type of stunts Virgin and Sky used to pull. Even expressing my dissatisfaction with both these things on the phone, the person putting through my cancellation was still trying to upsell to me. Ridiculous.

Avoid at all costs. Very difficult to cancel subscription - have to call them and person on the phone asks a lot of questions and talks you through a lot of unnecessary offers. Should be a cancellation button on the website itself.

I have subscribed to the Times digital for 4 years now. Successfully negotiated down to an annual fee of £89,which has risen slightly. However, I have found the quality of journalism decreasing so decided to cancel my subscription. Having to phone to cancel is annoying, but I avoided any chat from the rep by simply stating their journalism is appalling and on a level of the Daily Mail.

Been trying for months to add a bonus member without success. I wonder if anyone has achieved this?

Never again. One hour to cancel and even then saying payments will continue for another year on an agreement I wasn’t aware I’d signed up for.

I would never have dreamt of first checking The Times on Trustpilot. I had the impression, as I am sure almost everyone else had, that it was a thoroughly reputable business. But look at the masses of negative reviews. Something is seriously wrong with management when the word scam appears in comment after comment. What use are a newspaper and its journalists if readers desert it through the dreadful antics of its circulation department? The bottom line is most of us here will never return as readers. Gone for good.

Lord help me their cancellation policy is beyond horrific. I would have resubscribed but they have lost a subscriber for life now.

News UK steals from subscribers! They take a £10 monthly charge after the trial period has ended, even when the subscriber has cancelled the subscription well before the end of the trial period. Their response to customer emails is dishonest.

Absolutely unacceptable that a newspaper like this forces you to call a number to cancel your subscription. If you can join online then you should be able to leave online too.
I had to interrupt the call handler twice to stop her selling me "packages" and "deals".

Also unacceptable that the email informing us of a 25% increase in subscription does not come with a link to cancel.

I said on live chat, I want to cancel. They told me I had to call them. I could not call them because I was aboard and now I am changed again. It is disgusting that they keep charging for a service you tell them you want to cancel, and they won't let you.

How do you turn off notifications for this company?

No follow up email to say we will now take £25.99 after your £1 trial for 3 months which I’m sure I cancelled. Login didn’t work. Customers service declined to take my call asking for a refund. Sharp practices indeed. What a thoroughly unpleasant way to treat people.

Sharp practices, can only cancel through telephone with endless options. So dated, think this is the final death nell for newspapers. Steer clear and go on Youtube.

Last update to app has been a nightmare. Unable to read comments on articles and puzzles section keeps crashing.
If you want to cancel you have to phone. I would have thought since the subscription was done on
Line that would be the way to cancel but apparently not. Get it sorted out Times
Would give a minus 5 star

Predatory subscription practices

This is my second attempt to use The Times app. I cancelled a first subscription in December 2024 as the app kept crashing after every 2 to 4 pages viewed. I like the journalism so gave it another try and just ended a 3 month trial, during which it still crashed frequently. Once the trial ended however, the app froze and wouldn't let me in at all. 3 hours of Live Chat failed to resolve the issue and a third subscription still shuts me out. I would give zero stars.

Called to cancel subscription- 15 mins of waffle on a call to try and persuade me otherwise. Why isn't there an option to cancel online? Why is there no notification regarding end of trial? Why isn't it a DD rather than a card payment. People have busy lives and can't always call during business hours to cancel. The Times knows what it's doing to get money out of people - pay walls to read an article, news no different from any other agency. It's just greed. And these other reviews reiterate the point. Disgraceful.

I took out a three month trial and attempted to contact them before the renewal deadline. They claim to have no record of my first call, while the second time I called their phones and email were down. No apology offered, they simply said I would’ve been too late to cancel anyway and they’re keeping my £26. This despite the fact that I’ve cancelled or renewed on deadline day several times in the past. Thought the Times were a reputable business, but I see from the reviews on here that’s not the case. A 1.2-star rating? How embarrassing. How can they present themselves as a credible company? They’re unscrupulous and money-grabbing and they couldn’t care less how long you’ve been a loyal reader. I won’t be reading the Times again, let alone subscribing. BOTTOM LINE: IF THEY CAN’T BE HONEST IN DEALING WITH THEIR READERS, WHY SHOULD READERS ASSUME THERE IS ANY HONESTY IN THEIR REPORTING?