Trainline Reviews 147,441

Easy to find trains, easy to book. Very straightforward.

My journey was nice and relaxing people are helpful

Great experience, easy to use the app

Easy quick and simple to use. Always buy tickets online now.l so much more easier and effective. Also finds the cheapest route for me to take whenever im looking/buying.

I had a terrible experience with Trainline. My train connection was cancelled by Deutsche Bahn the night before my trip, which legally entitles me to a refund. Instead of helping, Trainline immediately pushed all responsibility away and refused to assist, even though they were the ones who took my money. Their customer service was dismissive, unhelpful, and completely uninterested in resolving the issue. I even paid for additional insurance, which turned out to be useless. I will avoid Trainline in the future — they offer zero support when something actually goes wrong.

I am gonna lose my next two trains because of the delay of the 1st one, very bad service

Worked as it should. Put my tickets in my phone wallet and scanned them at the barrier.

I only used the service once.
1. The seats are too small.
2. The seats are too hard.
3. The seats in front are too close.
4. No circulation of air.
5. Bloody horrendous heat.

I travelled from Plymouth to Bristol.
I expected thd train to take the strain.
In reality it was a pain especially in my lower back.

So easy to use for getting tickets for our journey. Departing and arriving times make planning the journey a great help. Using the Railcard makes the cost so much more affordable.

Really great online service - refund given quickly - thank you

Predatory, inhuman company

Was kept informed throughout. For instance, on the outward journey the train was running 15 mins late and this was communicated so could relax at Charing Cross STation and was able to fit in a coffee before departure. Coming back was reminded the day before of the next day's departure. On the day itself,
with the time of departure on my screen face, made preps for return easy, Couldn't fault service.
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Oh dear . Don’t use Trainline. A month after my initial complaint Trainline responded to my TP review , please read they posted what can be best described as justification of my position. But they flatly refused my request for refund . Please stay away from them especially in Europe. They will leave you stranded, don’t be fooled by the price reduction, stick with the carrier if something goes wrong ( cancelled and rescheduled in my case) Trainline will do nothing. The Trainline WhatsApp service is terrible, obstructive and abusive. Stay well away from.

Lovely train guard.
Great experience as always.
Highly recommend.

I purchased train tickets through Trainline and also paid for additional insurance because I believed it would make the refund process easier if something went wrong.

My train was cancelled due to a strike. When I contacted Trainline for assistance, I received mostly template responses that did not answer my questions. I was repeatedly redirected elsewhere despite having purchased both the tickets and insurance through Trainline.

After several attempts to get help, I requested that my case be escalated to a supervisor. I was told that I would be contacted within 48–72 hours. That deadline passed, and nobody contacted me.

The most frustrating part is not the cancellation itself, but the lack of customer support and accountability afterward. If Trainline sells insurance and positions itself as a convenient booking platform, customers should be able to expect meaningful assistance when problems occur.

Very disappointing experience.

I found booking using the train line easy to use. I found it a great way to save money. I am not very tech savvy and I found it easy to use. So if I can do anyone can!

Easy to use app. Prompt information about a disruption, although alternative options could be presented.