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Trainline Reviews 147,441

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TrustScore 4 out of 5

4.2

Train Ticket Agency
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Review summary

Created with AI, based on recent reviews

Considering 18,690 reviews, reviewers had a great experience with this company. Customers consistently find the booking process to be very easy and straightforward, appreciating the clear options and user-friendly interface. Many highlight the convenience of storing tickets on their phone and the ability to easily find the best fares and detailed journey information. The website and app are frequently praised for being quick, accurate, and simple to navigate, making the overall user experience smooth and stress-free. However, some people expressed dissatisfaction with booking fees and issues when connecting trains, citing insufficient time between connections or trains running late. A few other people also felt that the website could be problematic, experiencing freezing or difficulty with specific functionalities like applying railcards or selecting seats.

What people talk about most

Booking process

Reviewers mention positive feedback about the booking process, often describing it as easy, quick, and... See more

User experience

Consumers find the user experience to be positive, with many describing the app and website as easy to use,... See more

Price

Users describe ambiguous interactions with price, with many reviewers appreciating the ability to find the... See more

Website

People report ambiguous experiences with the website, with many finding it easy to use for booking tickets,... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising aspects like efficient ticket... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to use most of the time the only thing that annoys me is the booking fee. Like most companies they charge but really annoying when you are doing the work, printing the tickets etc. Especially a... See more

Rated 4 out of 5 stars

Would have been 5 but, when i have booked trains with changes, the time given between connections is ridiculous, sometimes only 5minutes many a time i have had to purchase another ticket because the p... See more

Rated 4 out of 5 stars

Train was on time - comfortable travel first class with very friendly, cheerful, polite and informative staff. Journey was problem free, arriving at destination as expected. As an older solo travell... See more

Rated 5 out of 5 stars

I frequently use train line for long journeys or when I’m abroad. Much easier- get your ticket in advance, the website is really clear and particularly when you’re abroad, it’s much easier than trying... See more

Company details

  1. Train Ticket Agency

Written by the company

We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.

Contact info

4.2

Great

TrustScore 4 out of 5

147K reviews

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Rated 5 out of 5 stars

Love the Trainline app.

Love the Trainline app. Makes it so easy to book tickets. Quick and responsive website. Like the options it gives you. Would recommend.

June 16, 2026
Rated 5 out of 5 stars

Its a great app

Its a great app. Clear and easy to use. Especially if you use lots of trains run by different companies. It just works.

June 16, 2026
Rated 3 out of 5 stars

Connections are confusing

I am from the USA so just learning your app. It is confusing. I am offered a connection with just 10 minutes between trains. For an elderly couple with suitcases in a strange country that is not enough time but I could not figure out how to do a longer connection time

June 16, 2026

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