We took a train from Rugby to London Euston, the train was on time, there were a few delays in between, but it wasn't major. The seats are well kept, the information on the display boards are good, he... See more
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Review summary
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I always use train line when booking travel as the site is easy to navigate and information is clear. We also purchased a two together rail card so it also means the opportunity for great savin... See more
The site is generally clear and easy to use and displays a good range of alternative options when asked. I did get a bit confused when trying to book tickets for yeo with 4 adults together, yeo with a... See more
I never book my trains anywhere else. Always up to date and helpful. Only small change I would make would be giving the option to look at other stations near to where you are going/leaving from. The w... See more
Company details
Written by the company
We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- 0333 202 2222
- sales.support@info.thetrainline.com
- www.thetrainline.com
4.2
Great
146K reviews
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Sahil 5*
Rang Trainline and spoke to a lovely customer services assistant , whose name was Sahil. I haven’t had such great customer service in years. He was patient, informative and understanding. He answered my questions and solved my problems. He is a credit to your company.
May 23, 2026
What goes wrong everytime?
What goes wrong everytime? Trains are always cancelled, the trainline customer support are uninterested
May 19, 2026
Always very helpful staff and the train…
Always very helpful staff and the train disruption is not great but it can’t be helped. I am a regular customer with your company always happy to help when needed
May 23, 2026
Overall A Great Experience
Once you navigate the site for best train times and prices, then the rest is easy.
Good prices,Good response to sending out tickets and reminders of your forthcoming trip right up to when you board your train
May 22, 2026
Easy to use and good discounts
Easy to use and good discounts. I only ever book tickets through Trainline
May 23, 2026
Train outbound was delayed by 1 hour…
Train outbound was delayed by 1 hour then then it did arrive it was standing only as it was packed then on the return journey the train was cancelled
May 23, 2026
outwood journey no seats
outwood journey no seats, had to stand all the way me and my son are disabled. return journey trains delayed, no space on train, told to get the later train at 20.18 when we went here told it was not going to retford. so no train on hull trains. we ended up buying a tcket for lner to get home and had to wait till 21.33 and even that was delayed, but we got home at 00.10 but cant fault lner they pulled the stops out putting us in first class and gave us free food and drinks. but hull was a disgrace and the service was bad.
May 22, 2026
I'm not kidding you the value of my…
I'm not kidding you the value of my tickets was amazing.
Me and a couple of friends are having a day out
We couldn't believe how easy and quick it was to book with Trainline x
Thanks
May 23, 2026
Sweet trains
All is good, bookings are easy and the trains are on time.
Keep it up
Thank you.
May 23, 2026
Worked like clockwork!
May 23, 2026
Unprompted review
Its great service and easy to do I…
Its great service and easy to do I would recommend my friends to try this out
May 23, 2026
Quick booking able to travel off peak…
Quick booking able to travel off peak which helps me as people wareing perfuem makes it harder to breath would recomend to family and friends
May 23, 2026
Easy for some one who hates booking on…
Easy for some one who hates booking on the phone !
May 23, 2026
Great app now I've found it and used I…
Great app now I've found it and used I will never buy train tickets any other way. Great prices
May 22, 2026
Train delayed by over 45 minutes
Train delayed by over 45 minutes, ended up getting a taxi
May 23, 2026
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