Tried booking with a different operator and couldn’t process payment. Moved to Travel House and could use ApplePay and there were no issues. Received proof of payment straight away and e-tickets sever... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We would like to recommend Nathan Blake.Nathan is friendly,very polite & professional.He showed us different price options for our air tickets. Good price deal.Booking process was smooth and our E ti... See more
Company replied
On a Sunday evening I was able to sort out my travel plans with a very helpful rep on the phone with only a short wait. I had booked online with Travel House a transatlantic single non-refundable flig... See more
Company replied
Thank you very much Brad and the team at The Travel House.. I have just arrived in Bangkok this was only due to the fantastic service and price this company provided me for my trip, I didn’t actuall... See more
Company replied
Company details
Written by the company
TheTravelHouse.co.uk is a trusted travel company offering exceptional flight deals and world-class service. Through our user-friendly online portal, customers can conveniently book flights to destinations around the globe. We provide a wide range of travel products, including flights with over 150 airlines, bespoke holiday packages, travel insurance, and additional travel services. Founded in 2017, The Travel House Ltd is registered in the UK (Company No. 10545577) with a head office at 2A Cambridge Close, Harmondsworth, West Drayton, UB7 0AN. We are an IATA Standard Certified (IATA No. 91204050) and ATOL Protected (ATOL No. 11985) Travel Company that safeguards travelers when booking package holidays that include flights. Our team of experienced travel experts is dedicated to helping customers plan and enjoy journeys to their chosen destinations — whether it's the USA, Australia, New Zealand, Asia, South-East Asia, Africa, or anywhere else in the world.
Contact info
2A Cambridge Close Harmondsworth , UB7 0AN, West Drayton, United Kingdom
- 02081450027
- info@thetravelhouse.co.uk
- www.thetravelhouse.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The price is not too bad
The price is not too bad. Easy to look for a suitable date for booking. Could be better if it shows the weight allowed for check in and hand luggage and seating can be arranged for all of us seated together especially next to my daughter who is only 13 years old.
June 3, 2026
Reply from The Travel House
Dear Marites,
Thank you for taking the time to share your feedback with us. We truly appreciate your openness and value the suggestions you have provided.
We appreciate your recommendation to display the baggage allowance on the ticket. This is a valuable suggestion, and we will share it with our relevant team for consideration and explore the possibility of implementing it in the future.
Please note that seat selection and other ancillary services are managed directly by the airline. From our side, we can submit a request to the airline once we receive the customer's request. However, the final confirmation and availability remain subject to the airline's policies and approval.
Thank you once again for your valuable feedback. It helps us improve our services and enhance our customers' experience.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Excellent ⭐⭐⭐⭐⭐
Excellent service from The Travel House. They helped me book my flight quickly and efficiently, making the whole process simple and stress-free. The staff were friendly, professional, and always available to answer my questions. Their attention to detail and excellent customer service gave me complete confidence in my travel arrangements. I highly recommend The Travel House to anyone looking for reliable flight booking services. Thank you for a great experience!
June 3, 2026
Reply from The Travel House
Dear Jakir,
We are delighted to hear that you were pleased with our services.
It truly means a great deal to us to know that you had a positive experience. Your kind feedback motivates our team and encourages us to continue improving and delivering the highest level of service.
Thank you for choosing us. We look forward to assisting you again in the future.
Warm regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Jeremy,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Bangkok tickets
Perfect from start to finish. Bought flight tickets. Tickets delivered within minutes to my email address. Thank you
June 3, 2026
Reply from The Travel House
Dear Salim,
It was a pleasure serving you!!
We really appreciate you taking the time to share your feedback and being so open with us.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
I had to get my name changed and the…
I had to get my name changed and the team at the travel house didn’t charge me the admin fee and it was done so quick and efficiently, amazing service !
June 2, 2026
Reply from The Travel House
Dear Romario,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
They are very quick and responsive
They are very quick and responsive. I like there services
May 18, 2026
Reply from The Travel House
Dear Boobalakanth,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Adam,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
It was easy to book online
It was easy to book online. I received follow up call to assist with any other issues regarding my travel plans. Staff was helpful and professional in manner.
May 31, 2026
Reply from The Travel House
Dear Farhat,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
❌❌❌❌❌DO NOT BOOK WITH THIS COMPANY ❌❌❌❌❌
❌❌❌❌❌DO NOT BOOK WITH THIS COMPANY
HAD MY FLIGHT CANCELLED BY QATAR AIRWAYS BECAUSE OF THE WAR AND DID NOT GET A FULL REFUND TOOK £600 OFF ME FOR A ADMIN FEE
BOOK DIRECT OR WITH OTHER COMPANYS THAT DONT CHARGE A ADMIN FEE
WILL NEVER USE THIS SCAM COMPANY ❌❌❌❌❌❌❌❌
March 14, 2026
Unprompted review
Reply from The Travel House
Dear Steven,
We sincerely strive to provide the highest standard of service to all our customers, and we regret that we were unable to meet your expectations on this occasion.
I am writing to address the concerns you raised regarding the administration fees applied to your cancellation. Due to the ongoing disruption affecting air travel in parts of the Middle East, airlines have experienced a significant number of cancellations and schedule changes. Despite these challenging circumstances, we have worked diligently to support our customers and provide the best possible service throughout.
I would also like to clarify the administrative fee applied to your cancellation. The fee charged was £600 in total, which equates to £75 per passenger across the eight travellers included in your booking. This administrative fee covers a range of costs associated with processing cancellations, including ticket issuance, refund administration, payment processing, supplier handling charges, system costs, and operational support.
We are committed to transparency, and these administrative charges are clearly outlined in our Terms and Conditions, which are agreed to at the time of booking.
Additionally, your reservation was made under a specially discounted promotional fare. These fares are offered at significantly reduced prices compared to standard market rates and are subject to specific airline fare rules and restrictions. While these discounted fares provide considerable savings to customers, they also involve costs that are incurred by us at the time of ticket issuance. In the event of a cancellation after tickets have been issued, we remain liable for certain expenses, including supplier charges, payment processing fees, and ticket procurement costs. The administrative fee helps offset a portion of these unavoidable costs.
As stated in the Terms and Conditions accepted during the booking process, any cancellation or amendment requested after ticket issuance is subject to the applicable administrative charges. Unfortunately, these fees cannot be waived.
We appreciate your understanding and thank you for taking the time to share your concerns. Should you require any further assistance, please do not hesitate to contact us.
Warm regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Raymond,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Well I booked my ticket online
Well I booked my ticket online, so just tap the right key and all's good. Prices could be a bit cheaper.
May 22, 2026
Reply from The Travel House
Dear Sandra,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
This is actually a real travel agent…
This is actually a real travel agent where you can get the price advertised rather than the usual click bait on the travel comparison sites
May 22, 2026
Reply from The Travel House
Dear Rikin,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
The price & service was very good.
May 22, 2026
Reply from The Travel House
Dear Ayesha,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Weren't to sure at first when booking
Weren't to sure at first when booking. But glad I did everything went smoothly and no issues whatsoever. Even called back to check everything was ok. Would deffo recommend
May 20, 2026
Reply from The Travel House
Dear Ava,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
It was quick and easy
It was quick and easy. Remarkably, got a great deal and an E-Ticket in a while.
May 18, 2026
Reply from The Travel House
Dear Abu,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
I have used travel house before good…
I habe used travel housr before good prices ,quick ticket delivery and good communication
May 19, 2026
Reply from The Travel House
Dear Jeremy,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Precious,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Marian,
We are delighted to receive your kind review. Your feedback motivates us and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Easy process to book a flight and the…
Easy process to book a flight and the live chat questions I had were answered quickly. Best price I found for my trip.
May 18, 2026
Reply from The Travel House
Dear Michael,
We are delighted to receive your kind review. Your feedback motivates us and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
It was simple and straightforward
It was simple and straightforward. Good value compared to other sites.
May 18, 2026
Reply from The Travel House
Dear Sherman,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.