Bought two terrariums and they were both beautifully made and carefully delivered with helpful care instructions. Will buy again as they offer a great variety of products that make excellent gifts.
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Wasn't sure if this would make delivery in one piece but nicely surprised by the way it was packaged most carefully as it took a while to completely unpack. Not in at time of delivery but left in s... See more
Bought as a present for our first anniversary. My partner loves it. The plants were in great condition and all the decorations and other bits were fantastic. Will definitely order from here again! Pro... See more
This company sells such beautiful products. The ready made terrarium are beautiful , carefully packaged and delivered and last years. The kits are easy to use and a pleasure to build.
Company details
Written by the company
A passion for indoor plants and using them to bring any space to life is at the heart of everything we do; from personally picking the most gorgeous plants, glass containers to hand-crafting our stunning terrariums. Our patented technology means we’re the only supplier of fully assembled terrariums.
Contact info
United Kingdom
- info@theurbanbotanist.co.uk
- www.theurbanbotanist.co.uk
4.9
Excellent
385 reviews
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Amazing customer service
Amazing customer service, item came damaged which was out of their control but was quickly resolved. Would highly recommend them and the terrarium was of a high Quality.
January 15, 2024
Reply from The Urban Botanist
Hi Amanda,
Thank you for your kind words! I’m glad we could quickly resolve the issue with the damaged item. We’re delighted to hear you’re happy with the terrarium’s quality and appreciate your recommendation!
Best regards,
Anne
I really like the fast service and the…
I really like the fast service and the terrarium is simply outstanding 😊😊😊
January 22, 2024
Reply from The Urban Botanist
Hi,
Thank you for your lovely review! I’m so glad you enjoyed our fast service and that you’re loving the terrarium. Your feedback means a lot to us!
Best regards,
Anne
Second time lucky!
First delivery was out of hours but the second delivery succeeded. The plants in a bottle are beautiful and visitors to the recipient comment on how lovely they are.
January 22, 2024
Reply from The Urban Botanist
Hi Lynda,
Thank you for your review! I’m glad the second delivery was successful and that your terrarium is receiving such lovely compliments. It’s wonderful to hear they’re being enjoyed!
Best regards,
Anne
no problems
January 11, 2024
Reply from The Urban Botanist
Hi Chris,
Thank you for your kind review! We’re glad you’re happy with your purchase!
Best regards,
Anne
Great customer service
Unfortunately the bottle arrived damaged, but customer service was so good at replacing that I was fully happy none the less. 10/10
January 9, 2024
Reply from The Urban Botanist
Hi,
Thank you for your understanding and kind words! I’m sorry to hear the glass arrived damaged, but I’m thrilled we could resolve it to your satisfaction.
Best regards,
Anne
Excellent Service
I was kept informed of when my order would arrive and it was delivered very promptly.
Everything was very well packed (i.e. nothing damaged) and the order was delivered with contents kept cold.
January 4, 2024
Reply from The Urban Botanist
Hi,
Thank you for your great review! I’m glad to hear that your order arrived in perfect condition. We appreciate your feedback and are happy you’re satisfied with our service!
Best regards,
Anne
DO NOT USE CHRISTMAS DELIVERY SERVICE
I ordered a DIY terrarium from theurbanbotanist for my wife, for Christmas. It was a present from her children.
As it was a Christmas present with living plants, I selected the special Christmas Delivery option to ensure it arrived in time for Christmas but not so early all the plants would die!
I ordered in plenty of time (over a month ahead) with delivery to be completed by DPD.
Unfortunately, during the delivery process, DPD must have had a problem. I first got a message saying it had been delivered to the wrong address, then another saying it was returning to DPD depot... hours on the phone and chat resolved nothing - I suspect it got dropped and broken, well - accidents happen, I can live with that.
However, DPD told me the only was I could resolve this before Christmas was for The Urban Botanist to contact them.
I contacted The Urban Botanist and what did I get? An automated out of office reply!
***
Thank you for reaching out to us!
We are currently on a Christmas break and will be out of the office until 3rd January 2024.
Please rest assured that your message is important to us. We will make it a priority to review and respond to your email as soon as possible after our return.
To assist you better and to provide immediate answers to common questions, please find below our Frequently Asked Questions (FAQs):
FAQs:
Order Dispatch and Delivery Schedule:
Q: When will my order be dispatched?
A: All orders placed by the end of 17th December will be dispatched by Thursday, ensuring arrival before Christmas. Orders placed after 17th December will be dispatched starting from 3rd January.
Thank you for your patience and for choosing us. Wishing you a wonderful day!
Warm regards,
Anne
***
Now - everyone is entitled to some time off over the holidays but if you are going to offer a special christmas delivery then you have to make sure somebody is available to sort out any issues which arrive over that period, otherwise you cant call it a special christmas service.
The subsequent engagement from Botanist when they eventually returned to work on 3rd Jan was less than impressive. Refusing to send a replacement until investigation with DPD was complete and in fact not sending a replacement until DPD had actually returned the item to them!
The upshot was my son and daughter had no gift for their mum on Christmas Day. No material care from Botanist.
Highly suggest you can do this yourself instead of using these jokers. Buy a vase and a cork lid, add 1-2cm clay stones for drainage, add 1-2cm compost, add sprinkle of charcoal, add another 1-2cm compost, add 3 small plants and you're away.
December 20, 2023
Unprompted review
Reply from The Urban Botanist
Thank you, David, for taking the time to share your experience. We genuinely appreciate your feedback and are truly sorry to hear about the issues with your order.
We understand the disappointment and inconvenience of not having the Christmas gift for your family on the special day. To clarify, your parcel was initially dispatched on the 17th of December, in line with our delivery commitments. However, the subsequent changes to the delivery date were made by you. The first change was to the 22nd, and then there was a second change to the 23rd. Unfortunately, these alterations led to the parcel being returned to us.
While we recognize the importance of customer support during the holiday season, especially for our Christmas delivery service, our team also needed a well-deserved break after a busy period. We aim to offer the best service possible, and we regret any inconvenience our holiday closure may have caused.
As per our policy, replacements are dispatched once we receive the original parcel back or have confirmation from the courier that it's being returned. In your case, we expedited a new parcel as soon as we could, ensuring its delivery to you the following Saturday.
We appreciate your feedback as it helps us understand the challenges our customers may face, especially during busy periods like the holidays. While in this instance the delivery issues were beyond our control, we always strive to ensure a positive experience for our customers. We regret any inconvenience caused and hope to have the opportunity to serve you better in the future.
Warm regards,
Anne
Terrarium bought ready made as a…
Terrarium bought ready made as a present
for my daughter. Very pleased with the speedy delivery, and quality of product.
Highly recommend.
December 7, 2023
Reply from The Urban Botanist
Dear David,
Thank you so much for sharing your experience. It's wonderful to hear that the terrarium you purchased for your daughter was delivered promptly and met your expectations in terms of quality.
We take great pride in our products and are committed to providing a delightful experience for both the giver and the receiver. Your recommendation means a lot to us and is greatly appreciated.
If there's anything else we can do for you in the future, please don't hesitate to reach out. Thank you once again for choosing us for your special gift.
Warm regards,
Anna
Delighted with my purchase
I bought a bulb terrarium and starter kit as a Xmas present for my girlfriend, on receiving it only two days after ordering I was delighted with my purchase, no damage as it was expertly packaged, can't wait to get it up and running, thanks to all concerned at Urban Botanist.
December 5, 2023
Reply from The Urban Botanist
Dear Martin,
Thank you for taking the time to leave such a positive review. We are delighted to hear that your bulb terrarium and starter kit arrived safely and met your expectations. Our team puts a lot of effort into ensuring that each item is carefully packaged and delivered promptly, so it's wonderful to know that this attention to detail is appreciated.
We hope your girlfriend enjoys her Christmas gift and that the terrarium brings a touch of nature and beauty to your space. If you have any questions or need assistance in setting it up, please feel free to reach out to us.
Thank you for choosing Urban Botanist, and we look forward to serving you again in the future!
Warm regards,
Anne
Great quality healthy plants
Really prompt dispatch and delivery. The plants were well protected without using excess packaging. All the plants were in super good condition and when I went to use them in my terrariums I could see they had good well established root systems in their small pots and clearly had not just been repotted prior to packing. Would use again!
December 6, 2023
Reply from The Urban Botanist
Dear Emma,
Thank you very much for taking the time to leave us a review. We are so pleased to hear that you were satisfied with your purchase and our delivery service.
Our team works hard to ensure that each product is of the highest quality and reaches our customers quickly and safely. Your positive feedback is a wonderful encouragement to all of us here.
If there's anything more we can do to enhance your experience or if you need any assistance in the future, please feel free to reach out. We greatly appreciate your recommendation and look forward to the opportunity to serve you again.
Best wishes,
Anne
Advent calendar.
I bought the advent calendar for my mother. She loves it, great selection on gifts each day. Would definitely recommend.
November 26, 2023
Reply from The Urban Botanist
Dear James,
Thank you so much for sharing your mother's experience with our advent calendar. We are absolutely delighted to hear that she loves it and is enjoying the selection of gifts each day.
It's always our goal to create products that bring joy and surprise, especially during the festive season. Your recommendation is greatly appreciated and serves as a wonderful affirmation of our efforts.
If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We're always here to help and look forward to the opportunity to delight you with our products again in the future.
Warm regards,
Anne
Reply from The Urban Botanist
Dear Valued Customer,
Thank you for your kind words and for taking the time to leave a review. We are thrilled to hear that you found our service efficient and quick.
Our team strives to ensure that every aspect of our customers' experience is smooth and satisfactory, and it's always rewarding to know we've achieved this. Your feedback is greatly appreciated and motivates us to continue our commitment to excellence.
If there's anything more we can do for you or any future needs you may have, please don't hesitate to get in touch. We look forward to serving you again!
Warm regards,
Anne
Reply from The Urban Botanist
Dear Mark,
Thank you for your wonderful review! We're thrilled to hear that you're enjoying both our service and products.
Our team is dedicated to providing not just great products, but also an exceptional service experience, so it's truly rewarding to receive such positive feedback. Your comment, "what’s not to enjoy," really brightens our day!
If you have any more feedback, questions, or need assistance in the future, please don't hesitate to reach out. We're always here to help and look forward to serving you again.
Best regards,
Anne
The advent calendar is great
The advent calendar is great - so far 3 lovely plants and pots
November 26, 2023
Reply from The Urban Botanist
Dear Fiona,
Thank you for your kind words about our advent calendar. We're delighted to hear that you're enjoying the plants and pots so far. It's always exciting for us to know that our carefully selected items are bringing joy to our customers.
We hope the rest of the calendar continues to pleasantly surprise you each day. If you have any questions or need assistance with your new plants, please feel free to reach out to us.
Thank you for choosing our advent calendar, and we look forward to possibly serving you again in the future!
Warm regards,
Anne
Delivered quickly
Delivered quickly. Beautiful product. Nicely packaged. Very pleased
November 25, 2023
Reply from The Urban Botanist
Dear Katharine,
Thank you for your lovely review. We are thrilled to know that you are very pleased with your purchase, and that our efforts in quick delivery, beautiful product presentation, and packaging have met your expectations.
It's always our aim to provide not just quality products, but also an exceptional service experience. Your feedback is a valuable affirmation of our team's hard work and dedication.
Should you need any further assistance or wish to share more about your experience, please don't hesitate to reach out to us. We're always here to help and look forward to the opportunity of serving you again.
Warm regards,
Anne
All good as always.
November 24, 2023
Reply from The Urban Botanist
Dear Valued Customer,
Thank you for your continued support and for taking the time to leave a review. We're so pleased to hear that you consistently have a good experience with our products and services.
Your satisfaction is our top priority, and hearing "all good as always" is the best compliment we could hope for. It motivates us to maintain our high standards and keep delivering the quality you expect.
If there's anything more we can do for you, or if you have any suggestions or feedback, please don't hesitate to get in touch. We value your loyalty and look forward to serving you again soon.
Best regards,
Anne
Reply from The Urban Botanist
Dear Lynne,
Thank you for taking the time to leave such a positive review. We are extremely pleased to hear that you were satisfied with the timely delivery and the careful packaging of your order.
Ensuring that our products arrive on time and in perfect condition is a top priority for us, and it's wonderful to know that our efforts have resonated with you. We believe that the joy of receiving our products starts with the unboxing experience, and your feedback confirms that we are on the right track.
If there's anything more we can assist you with, or if you have any further feedback, please don't hesitate to contact us. We look forward to the opportunity to serve you again in the future.
Best regards,
Anne
Fantastic!
I recently got a terrarium to send it as gift to my daughter, and everything went smooth. Fast shipping, super friendly support. Just one hiccup: the terrarium seemed a bit dried out. But they sorted it out with a free extra terrarium, so in the end, all good. Overall rating: top-notch!
November 9, 2023
Reply from The Urban Botanist
Dear Giuseppa,
Thank you for your fantastic review! We're delighted to hear that you had a smooth experience with the fast shipping and friendly support for the terrarium you sent to your daughter.
We apologize for the initial hiccup with the terrarium being a bit dried out, but are glad to know that our resolution with a free extra terrarium met your satisfaction. Our team is committed to ensuring that any issues are addressed promptly and effectively, and your feedback is a valuable testament to this commitment.
It's heartening to hear that your overall rating is top-notch, and we truly appreciate your understanding and support. If you have any more feedback or need further assistance in the future, please don't hesitate to reach out.
We look forward to the opportunity to provide you and your family with more delightful experiences.
Warm regards,
Anne
Very happy with order
Delivery was very quick, items were very well packaged and protected and the plants look great. Will buy from again. Mum was very happy with her birthday present.
November 7, 2023
Reply from The Urban Botanist
Dear Jimmy,
Thank you for sharing your experience with us. We're truly pleased to hear that you are very happy with your order and that everything from the quick delivery to the quality of the plants met your expectations.
It's wonderful to know that your mum enjoyed her birthday present. We take great pride in ensuring that our products are well-packaged and protected for safe delivery, and it's rewarding to hear that these efforts are appreciated by our customers.
Your intention to purchase from us again is the highest compliment we could receive, and we look forward to serving you in the future. If you ever need assistance or have any questions, please feel free to reach out.
Warm regards,
Anne
Product was delivered very quickly
Product was delivered very quickly - arrived in good order the next day.
November 1, 2023
Reply from The Urban Botanist
Dear Cecelia,
Thank you for your review. We are delighted to hear about your positive experience with the quick delivery of your order, and that it arrived in good condition the very next day.
Ensuring timely and safe delivery is a key focus for us, and it's always great to hear when we've met our customers' expectations in these areas. Your satisfaction with our service is very important to us.
If there's anything more you need or if you have any further feedback, please don't hesitate to get in touch. We're here to help and look forward to serving you again in the future.
Best regards,
Anne
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