CoolNovelties.co.uk Reviews 309

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the cables, noting their robust build and effectiveness. Many appreciate the reasonable pricing and the swift, efficient delivery service, often highlighting that items arrive well-packaged and as described. The company is frequently commended for providing hard-to-find items, making it a go-to source for specialized needs. However, some people mentioned occasional issues, such as an audio level being muted or not as loud as expected on certain cables. There were also isolated instances of incorrect sound channel output that required user modification. A few international customers also noted unexpected import taxes due to shipping restrictions, and in rare cases, delivery tracking numbers were not recognized by postal services.

What people talk about most

Product

Customers had positive experiences with product quality and functionality. Many reviewers praise the good... See more

Quality

Users describe positive interactions with quality, consistently praising the high build quality, excellent... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the good and reasonable... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the quick and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall excellent experience. Purchased items arrived on time, well packaged, and as described. It was much more convenient thanks to the matching image showing which parts to swap on the store page... See more

Company replied

Rated 5 out of 5 stars

I recently re-discovered my Amiga computers and scan converter which I had purchased to display my video tapes on an LCD TV. So all I needed to test my Amigas was a video lead....and Cool Novelties ma... See more

Rated 5 out of 5 stars

Bought a very difficult to find item and while it was quite expensive for what it is i shouldn’t need to buy another one. My item was delivered nice and quickly, packaged well and was good quality. Wo... See more

Company replied

Rated 5 out of 5 stars

The cable was dispatched and delivered quickly and in good condition. It gives a crisp, rock steady display from my veteran BEEB on a modern flat screen TV. Audio level output seemed a bit muted at f... See more

Company replied


Company details

  1. Cable Company
  2. Novelty Store

Written by the company

CoolNovelties.co.uk is a family-run UK based business established in the North West Of England. We've Been Trading Successfully Since 2008 and are proud to help enthusiasts around the world keep their retro computer and games systems running into the 21st century! We don't just make the cables we use them! We supply cables for most systems, including: Commodore (C64, C16, C128 etc., Sinclair (48K, 128K, +2, +3 etc.), Amstrad (464, 6128 and plus models), Nintendo (NES, SNES, Gamecube and N64), Sega (Master System, Mega Drive, Genesis etc., Texas Instruments (Ti-99/4A), BBC (Micro Model B, Electron, Master etc.) Atari (ST, 800XL, 65XE etc.), Dragon (32 and 64) and many more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

BBC Micro to Acorn AKF-11 monitor

I ordered and received a "BBC Micro, Model B, Master & Electron to 8 Pin RGB Monitor Cable". The item was dispatched and delivered promptly. The cable is of good quality, and works for attaching a BBC model B microcomputer RGB output to an Acorn AKF-11 colour monitor, which has an 8-pin RGB input. (This monitor also has a SCART socket.)

May 13, 2026
Rated 3 out of 5 stars

Good cable (Mega Drive 1 SCART cable…

Good cable (Mega Drive 1 SCART cable with stereo jack). All okay except that their cable swap MD sound channels (the right is on the left,the left is on the right). Just to be clear that was not my tv, I tested my MD with a pair of headphones directly connected to the MD and the channels where they should be -You can use the game OUT-RUN to test it-. I mentioned this to them and I received a reply like “impossible cables are tested before being shipped.Send back for refund” so, I sent it back (bought through Amazon).But well…maybe was my bad luck so I tried again throuhht Coolnovelties website. Same result. What I did? I opened de cable after do some reseach on internet about which one was pin 1 on the scart, which one was left or right cable,which one was for video, etc (not a technician) and soldered the cables by myself (not a great soldering). The cable now sounds as it should. Sent an email with pictures explaining what I did, what was wrong and also added that would be great to have a cable for free with a pro soldering following my notes (After all, I gave them free advice about cable’s problem) Remember, wasn’t in a specific cable ,this was cable number two).You can add that I wasted time sending enails, going and coming to return a cable that was NOT okay from the start. They expressed their happiness knowing that the cable is working as it should be. end… nothing else,nada. So well ,if you buy a cable for Mega Drive 1 and works okay ,is thanks to me.
Answering your comment:
Dear Coolnovelties:
I am not “unhappy” with the cable (which is well build as I had to open it….even is shielded!). Not at all.
Regarding the sound issue…. look, If I connect headphones were each side is marked as R and L and the sound is reproduced correctly (okay ,MD jacket is NOT the issue)then I tested it on TWO different TVs. Same in BOTH. how can It be? How do you test if it works okay (Talking about sound swapped as sound per se works perfect) Which game do you use? I use OUTRUN for example.

April 28, 2026
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Reply from CoolNovelties.co.uk

Thanks for your review and sorry you've not been happy with your cable and any frustration surrounding the issue. Just to clarify our cable is wired as per the following specification:

Pin 2 of the scart plug to audio right of the Mega Drive earphone socket (the middle ring on the jack plug) ORANGE wire
Pin 4 of the scart plug to audio ground on the Mega Drive (the bottom ring on the jack plug) GREY wire
Pin 6 of the scart plug to audio left of the Mega Drive earphone socket (the tip of the jack plug) WHITE wire

This is the correct wiring pinout, and is the pinout we have used for the last 18 years. Both your cables were tested and were working correctly on our test systems, both on an actual Mega Drive 1 and on continuity testing - which is the only reason we stated it must be an issue with your particular setup. We reached out to you, letting you know the returned cable had been tested and was wired correctly - so you were likely to experience the same issue with the new cable - with full details of the connections, wiring etc.

Rated 5 out of 5 stars

Good quality cables

Good quality cables, delivered in good time. Will definitely use again!

May 2, 2026
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Reply from CoolNovelties.co.uk

Thanks for taking the time to leave us a 5 star review. It's very much appreciated!

Rated 5 out of 5 stars

Easy website to use

Easy website to use. Purchase came very promptly. Pleased with the coasters.

April 22, 2026
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Reply from CoolNovelties.co.uk

Thanks for taking the time to leave us a 5 star review. It's very much appreciated!

Rated 5 out of 5 stars

Excellent service as always!

Yet another great experience with Cool Novelties.

April 22, 2026
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Reply from CoolNovelties.co.uk

Thanks for taking the time to leave us a 5 star review. It's very much appreciated!

Rated 5 out of 5 stars

Very fast delivery to Germany.

Very fast delivery to Germany.
Less than a week.
But the costs for customs are annoying.

April 14, 2026
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Reply from CoolNovelties.co.uk

Thanks for taking the time to leave us a 5 star review. Custom costs are frustrating now we're not in the EU, but we're glad your order arrived quickly.

Rated 5 out of 5 stars

Nice to find a company that does the…

Nice to find a company that does the techy things I want. Product was good and worked well. Well done.

April 11, 2026
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Reply from CoolNovelties.co.uk

Thanks for taking the time to leave us a 5 star review. It's very much appreciated!

Rated 5 out of 5 stars

Good cables sent quickly

Good quality components and nicely produced cables. Sensibly packed to go through the letterbox. Now installed and definitely an improvement on my previous cables.

April 10, 2026
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Reply from CoolNovelties.co.uk

Thanks for taking the time to leave us a 5 star review. It's very much appreciated!

Rated 4 out of 5 stars

Totally Unreliable (?)-not

Reference number that was sent to me on e-mail was wrong.
Tried it for more than a week again and again to check it(using the link coolnovelties provided me to do the tracking).
Royal mail did not accept the reference number as valid.
Sent an e mail to the company and never got a reply.
Product is paid and still NOT received.
Why should I give them any stars?
In fact what they deserve is a zero star grade.
Update.
Received the item today.(Around two weeks after the order was made)
Second reference number I was sent was working as expected
( but only after I posted a negative review.)
Haven't test the item yet(very little time available )but I believe it will be smooth.

March 19, 2026
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Reply from CoolNovelties.co.uk

Thank you for taking the time to share your feedback—we’re really sorry to hear about your experience and understand how frustrating this must have been.

We’d like to clarify that the tracking reference provided to you is correct, and would need to be manually entered into the Royal Mail tracking site in order to provide the information. We've subsequently checked and can see that it is in your local area, and looks to be out for delivery.

We’re also concerned to hear that you didn’t receive a reply to your email, as we aim to respond to all enquiries as quickly as possible. It’s possible that your message may not have reached us or was filtered unintentionally, we would never intentionally ignore the message.

Please rest assured that we take situations like this seriously and would really like the opportunity to resolve this for you. We have reached out to you via email with all the relevant information for you and would like to ensure you either receive your item or provide a suitable resolution.

We genuinely value your feedback and hope we can turn this experience around for you.

Kind regards,
Andy & Sue

Rated 5 out of 5 stars

I bought a scart cable for an Amiga 500

I recently acquired an Amiga 500. I tried using the modulator which was horrible. Looked up cables and found these guys to say the quality of the image was better than expected is an understatement. The cable feels really good, The condition was excellent and the craftsmanship is spot on, value for money is great and the appearance of the cable is very good and well presented thank you very much you exceeded my expectations. I feel 14 again!!

March 28, 2026
Unprompted review
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Reply from CoolNovelties.co.uk

Thanks very much for your positive review. It's great to hear your Amiga is up and running with one of our RGB scart cables!

Rated 5 out of 5 stars

Well they had exactly the cable I…

Well they had exactly the cable I needed for my ST as it is an older model with no syncing on for composite, otherwise I would have had lovely sound on my ST and could type blindly whilst looking at a grey screen, which isn't fun.

March 10, 2026
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Reply from CoolNovelties.co.uk

Thanks very much for taking the time to leave us a 5 star review. We're pleased to hear our H/V sync ST cable was able to get your older ST up and running in full colour!

Rated 5 out of 5 stars

Easy purchase. Fast shipping.

Easy purchase. Fast shipping. Would buy again.

March 16, 2026
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Reply from CoolNovelties.co.uk

Thanks for taking the time to leave us a 5 star review. It's very much appreciated!

Rated 5 out of 5 stars

Quick and Easy

Quick and Easy, arrived in not time.

March 9, 2026
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Reply from CoolNovelties.co.uk

Thanks for taking the time to leave us a 5 star review. It's very much appreciated!

Rated 5 out of 5 stars

Very good website easy to navigate

Very good website easy to navigate.
RGB Scart Cable for the Atari Falcon 030 is working very well with a clear stable picture and good sound.
Very good build quality.

March 2, 2026
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Reply from CoolNovelties.co.uk

Thanks for taking the time to leave us a 5 star review. We're pleased to hear your Atari Falcon 030 is now working well with one of our RGB scart cables!

Rated 5 out of 5 stars

ATARI ST-520 parts

As I am in Canada 🇨🇦, I will say I wasn't sure about ordering from the United Kingdom.
The ordering process was easy, the company kept in communication which is valuable to a customer. Although shipping took a little longer than expected, the parts arrived as described. Thanks CoolNovelties.

Jim Davis

March 4, 2026
Unprompted review

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