Thevacshopbrighouse Reviews 

182
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I used their website to buy a reconditioned Dyson V8 cordless. When I phoned and queried if my order had been placed, received very friendly advice on what I had done wrong and talked me through what... See more

Rated 5 out of 5 stars

Knowledgeable guys with great enthusiasm for their work. Cleaner returned looking like new after having a service. Explained that the filter could be machine washed - which previously had been told on... See more

Rated 5 out of 5 stars

Superb 1st experience with the Vac shop. Had a few problems with my Shark vacuum cleaner which I couldn't resolve. As soon as the Vac shop guys saw it they knew what the problem was. It was re... See more

Rated 5 out of 5 stars

Our Vac was ready after only 24 hours despite expecting it several days later. It had been stripped and cleaned, smelt beautiful, was in pristine condition once more, and had stopped that awful screec... See more

Company details

  1. Vacuum Cleaner Store
  2. Appliance Parts Supplier
  3. Appliance Repair Service
  4. Appliance Store
  5. Vacuum Cleaner Repair Shop

Written by the company

Welcome to the vac shop brighouse we are a small independent business that specialise in the sales, repair and servicing of all major brand vacuum cleaners the market has to offer. if we don't stock it or can't source it its not worth having!


Contact info

4.8

Excellent

TrustScore 5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(182)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought a Gtech cordless vac from this…

I bought a Gtech cordless vac from this business on ebay. The gtech vacuum only rans for 10 mins before cutting out completely. This vacuum was only 40 cheaper than a brand new one at £128.
I gave them the opportunity to sort this out positively, but their only response was to inform me, that 10 mins runtime is good for second hand and it was out of it's 30 day guarantee, by approximately 21 days. I bought the Gtech as a wedding present, very embarrassing and disappointing.
Unkind and unhelpful after sales service. I now have to buy a new battery. This cost makes the Gtech I bought from The vac shop, Brighouse, more expensive than a new one. Very poor purchase. Avoid at all costs

May 20, 2024
Unprompted review
Rated 2 out of 5 stars

Brush didnt work after be replaced

Went to the vacs shop on the 26th for my dyson cordless brush to be replaced they said can do it straight, Great. That was on a friday taken it home didnt use it straight away Came saturday it didnt work the brush didnt go round was going to take it back ring them up first didnt answer the phone because the vac shop wasnt open on a saturday, couldnt get to vac shop because off work. Was going to take it back monday 6th may wasnt open because it was a bank hoilday. Taken it back tuesday they said will after look in the warehouse to see if got the right brush in, said they're would ring me up didnt ring the for following day so i rang them they said it be ready thurday/friday theyre left a voice message friday say it ready to be picked up . Think this is a long time to have no vax to use . Good that i could use a friends vax

April 26, 2024
Rated 5 out of 5 stars

Superb 1st experience with the Vac…

Superb 1st experience with the Vac shop.
Had a few problems with my Shark vacuum cleaner which I couldn't resolve.

As soon as the Vac shop guys saw it they knew what the problem was. It was ready for me to collect within 3 days and looks and performs better than new!!
The the complimentary Vac freshener they installed is a welcome touch too.

Would highly recommend this business and wouldn't go anywhere else for any other repairs.

May 14, 2024
Rated 5 out of 5 stars

Old Dyson repairs

I had a service for an upright Dyson and a repair on a very old DC08. Service, knowledge and speed were all excellent. I will use them again undoubtedly.

April 30, 2024
Rated 5 out of 5 stars

The service was excellent- the fault…

The service was excellent- the fault diagnosis was free and the replacement battery was fitted and ready for collection the following day. I was kept informed of progress via email and text. Very efficient and pleasant guys in the shop and most importantly I wasn’t ripped off. Would 100% recommend.

April 30, 2024
Rated 5 out of 5 stars

Great service, thanks

Our Vac was ready after only 24 hours despite expecting it several days later. It had been stripped and cleaned, smelt beautiful, was in pristine condition once more, and had stopped that awful screeching noise- great!

April 17, 2024
Rated 5 out of 5 stars

Excellent Service

Friendly staff, quick turn around, can’t fault condition of vacuum. I knew it wasn’t working to maximum capacity, brought it home, vacuumed lounge & hall…all I can say is WOW. Now u know my carpets are deep clean again. Thank you

April 17, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look