Where do I start. I'm not one to purchase online for expensive gifts, But OMG your team is amazing. 100% professional trusting company...ie, from communication, 24hour delivery, tracking postage and... See more
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Bought this gorgeous watch for my husbands Xmas present, it arrived as promised within a few days we’ll packaged in a lovely box, It also came with a certificate of Authenticity. My husband was thrill... See more
Restored my faith in online purchasing. I has recently had to cancel my card due to being defrauded online so was super vigilant checking reviews etc but when I ordered I was still cynical. Proved wro... See more
Bought Emporio Armani Men's Watch exactly as stated on site, packaging perfect, guarantees & certification. Trusted Company, excellent quick delivery service, no need to spend hours searching for oth... See more
Company replied
Company details
Information provided by various external sources
We sell a range of branded designer watches. Our mission is to offer the best online shopping experience in the UK. How do we do it? 👉24 Hour Customer Support 👉365 Day Returns 👉5 Year Extended Warranty
Contact info
Kemp House, 152 City Rd, EC1V 2NX, London, United Kingdom
- 03301228102
- Support@thewatchcabin.com
- www.thewatchcabin.com
4.8
Excellent
276 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Value for money but poor dispatch times and poor customer service
Value for money and prices of the watch I brought was a very good and cheaper then others, how ever when purchasing the watch online there was a count down timer to buy within 5mins for a next day delivery how ever It had taken 3days for it to be processed and delivered, when called to find out what was happening the adviser couldn’t give me any information and only said it was going to be shipped today. I expressed I wasn’t happy but was unwilling to look into why It wasn’t sent the next day. Rated poor for customer service and being misled with delivery times and not kept updated about the watch being delayed.
December 7, 2019
Unprompted review
Reply from The Watch Cabin
Hi Duane,
I'm sorry to hear that you were not happy with our customer service.
It's our absolute priority to offer you a great shopping experience and I will do my best to address your concerns.
I can see that your order was placed on 30th Nov, just before our cut off. Your item should have been processed that day, however I can see that it wasn't dispatched until the next working day.
I have chased this up with our fulfilment centre and they have stated that they were unable to fulfil your order on time, due to the large volume of orders we received on Black Friday. I can assure you that this is not typical of the service we offer, and I'm very sorry that we were unable to send your item in time. Moving forward, we shall be making plans to ensure all our orders are fulfilled during Black Friday next year.
I can see that you are a previous customer with us and we really appreciate your trust in us. I shall be sending you a gift voucher as a goodwill gesture.
Thanks,
If you have any questions, then please get in touch and I will do everything I can to help.
James, Founder The Watch Cabin
Superb to buy from the watch cabin…
Superb to buy from the watch cabin again brilliant
December 7, 2019
Unprompted review
Product fantastic..... delivery slow
Product fantastic customer service good. Delivery was a little slow
December 7, 2019
Unprompted review
Amazing prices
Amazing prices, speedy delivery and brilliant customer service. Already recommended to family and work colleagues. Will 100% use again.
December 7, 2019
Unprompted review
Excellent service is always received…
Excellent service is always received when purchasing from the Watch Cabin. The staff are a pleasure to deal with. The watches I have purchased are very high quality. Thank you Watch Cabin.
December 6, 2019
Unprompted review
Very professional
Very good communication with the company which continued even after the watch was received. I was made aware of delivery times etc and of course the price was very attractive.
December 6, 2019
Unprompted review
Reply from The Watch Cabin
Hi Stephen,
Thanks for taking the time to write a review.
Your feedback helps us to improve and offer a better service to our customers.
If you have any questions, then please get in touch and I will do everything I can to help.
James, Founder The Watch Cabin
Fantastic service and great watch
December 6, 2019
Unprompted review
Reply from The Watch Cabin
Hi Halima,
Thanks for your feedback, I'm glad you liked the watch and had a positive shopping experience with us.
If you have any questions, then please get in touch and I will do everything I can to help.
James, Founder The Watch Cabin
Very efficient and great customer…
Very efficient and great customer support 🙂🙂
December 6, 2019
Unprompted review
Reply from The Watch Cabin
Hi Christine,
Thanks for taking the time to write a review.
Your feedback helps us to improve and offer a better service to our customers.
If you have any questions, then please get in touch and I will do everything I can to help.
James, Founder The Watch Cabin
Reply from The Watch Cabin
Hi Gillian,
Thanks for shopping with The Watch Cabin, we really appreciate your feedback.
If you have any questions, then please get in touch and I will do everything I can to help.
James, Founder The Watch Cabin
I absolutely love my watch...its so…
I absolutely love my watch...its so classy for everyday wear as well as work. It came super quick and I was so pleased with the service. I will definitely be back for another purchase.x
December 6, 2019
Unprompted review
Reply from The Watch Cabin
Hi Sobia,
Thanks for your feedback, I'm glad you liked the watch and had a positive shopping experience with us. We look forward to serving you again .
If you have any questions, then please get in touch and I will do everything I can to help.
James, Founder The Watch Cabin
Reply from The Watch Cabin
Hi Sharon,
Thanks for shopping with The Watch Cabin, we really appreciate your feedback.
If you have any questions, then please get in touch and I will do everything I can to help.
James, Founder The Watch Cabin
The product was delivered within 2 days…
The product was delivered within 2 days ,well packaged ,no issues whatsoever, would use them again.
December 5, 2019
Unprompted review
Reply from The Watch Cabin
Hi Colin
Thanks for taking the time to write a review.
Your feedback helps us to improve and offer a better service to our customers.
If you have any questions, then please get in touch and I will do everything I can to help.
James, Founder The Watch Cabin
Reply from The Watch Cabin
Hi Liliana,
Thanks for shopping with The Watch Cabin, we really appreciate your feedback.
Reply from The Watch Cabin
Hi Sally,
Thanks so much for taking your time to write such a positive review.
We appreciate your business, and are grateful for the trust you've placed in us.
If you have any questions, then please get in touch and I will do everything I can to help.
James, Founder The Watch Cabin
Quick delivery
Quick delivery, great customer service & a very happy fiancé! Thank you very much :)
December 4, 2019
Unprompted review
Reply from The Watch Cabin
Hi KD,
Thanks for taking the time to write a review.
I'm so glad that your fiancé liked their watch.
Your feedback helps us to improve and offer a better service to our customers.
If you have any questions, then please get in touch and I will do everything I can to help.
James, Founder The Watch Cabin
Reply from The Watch Cabin
Hi Roisin
Thanks for shopping with The Watch Cabin, we really appreciate your feedback.
If you have any questions, then please get in touch and I will do everything I can to help.
James, Founder The Watch Cabin
Excellent service
Excellent service, quick delivery will certainly be using them again. Thanks Tony
December 4, 2019
Unprompted review
Reply from The Watch Cabin
Hi Tony,
Thanks so much for taking your time to write a review.
We appreciate your business, and are grateful for the trust you've placed in us.
If you have any questions, then please get in touch and I will do everything I can to help.
James, Founder The Watch Cabin
Beautiful watch my partner was very…
Beautiful watch my partner was very happy 😊
December 4, 2019
Unprompted review
Reply from The Watch Cabin
Hi Miss Anderson,
Thanks for taking the time to write a review.
Your feedback helps us to improve and offer a better service to our customers.
If you have any questions, then please get in touch and I will do everything I can to help.
James, Founder The Watch Cabin
Fantastic service
Fantastic service. Beautiful watch. Would definitely use again.
December 4, 2019
Unprompted review
Reply from The Watch Cabin
Hi Maria,
Thanks for your insightful review
We pride ourselves on offering outstanding customer service and your feedback is invaluable.
If you have any questions, then please get in touch and I will do everything I can to help.
James, Founder The Watch Cabin
Great Service
Great Watch. Great Price. Great Service. Would not hesitate to use again.
December 4, 2019
Unprompted review
Reply from The Watch Cabin
Hi Paul,
Thanks for taking the time to write a review.
Your feedback helps us to improve and offer a better service to our customers.
If you have any questions, then please get in touch and I will do everything I can to help.
James, Founder The Watch Cabin
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