I've placed three big orders recently, two for myself including one very expensive bottle, and one sent as a gift to a friend. All deliveries have been perfect, on time and with good communication/tra... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have recently got into cocktails, after reading a book I had bought (Spirited) so to me some strange bottles, but I make a list and look them up on the Whisky exchange site, and there they all are... See more
Company replied
Selection is top notch as well as some exclusive barrell picks of bourbon, very limited in the UK. Packaging is always top notch, delivery on time and the friends of the whiskey exchange, which is fr... See more
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Having ordered several times in the past, I know i am going to get a first class service. All items you order are well packaged and if you pay for express delivery then your order arrives exactly o... See more
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Company details
Written by the company
The Whisky Exchange (TWE) is a family business founded in 1999, and has since grown to be the internet’s No.1 specialist retailer of whisky and other spirits, serving thousands of satisfied customers every week. The Whisky Exchange has flourished since the turn of the Millennium, surviving the dotcom crisis and continuing to diversify and strengthen its business. TWE's remarkable growth in the last five years has been driven by genuine word-of-mouth recommendations based on our excellence of product, fairness of price and reliability of service. As a family company we believe that these qualities are what our customers value. As a long-established leader in our field, we don't need to use cheap marketing tricks to get attention. We let our hard work do the talking. Our philosophy is simple - we never rest on our laurels. We are constantly trying to find new products with genuine heritage and quality in all categories of spirits and liqueurs to add to our range, while continuing to innovate and improve our online functionality and the outstanding customer service that has won us a loyal and ever-expanding fanbase.
Contact info
Elixir House, Whitby Avenue, Park Royal, NW10 7SF, London, United Kingdom
- +44 (0)20 8838 9388
- www.thewhiskyexchange.com
4.8
Excellent
47K reviews
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No complaints so far after 3 big orders
I've placed three big orders recently, two for myself including one very expensive bottle, and one sent as a gift to a friend. All deliveries have been perfect, on time and with good communication/tracking. The selection and prices are better than high street shops. Packaging is good and secure, and deliver charges are reasonable. Very much happy with my recent orders.
August 6, 2026
Reply from The Whisky Exchange
Dear Chris,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your recommendation, and we are happy to learn that you are pleased with your order.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Customer,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your recommendation.
Kind regards,
The Whisky Exchange
They kept me informed about my order…
They kept me informed about my order and it arrived in good time
August 6, 2026
Reply from The Whisky Exchange
Dear Mrs Melanie Hughes,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn the order arrived on time.
Kind regards,
The Whisky Exchange
good service
despatch took a couple of business days but delivery was prompt after that.
July 30, 2026
Reply from The Whisky Exchange
Dear Robin Creak,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Sending a evoucher
Sending a evoucher is the surest way of giving a birthday present on the exact day. Very much appreciated.
July 30, 2026
Reply from The Whisky Exchange
Dear Christopher,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
Great company to buy from
Good discount on the Chichibu.
The whiskey arrived on time and the packaging was excellent
July 30, 2026
Reply from The Whisky Exchange
Dear David Needham,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are happy to learn that you are pleased with your order.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Diane Dexter,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Wojciech,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Online ordering
The online ordering from an email link was easy having looked once on a separate occasion before the order was placed. It was delivered to the chosen store at the time they said it would be so all was good and smooth.
July 30, 2026
Reply from The Whisky Exchange
Dear Rob,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn the order arrived on time.
Kind regards,
The Whisky Exchange
Great service
Great service. The website is easy to navigate. Prompt delivery and well packaged. An added bonus was the free delivery. Will definitely purchase again.
July 30, 2026
Reply from The Whisky Exchange
Dear Kenneth Paton,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Steve,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Fantastic selection of goods
Fantastic selection of goods. Competitively priced and very well wrapped/protected
July 23, 2026
Reply from The Whisky Exchange
Dear Matt Langford,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
Great price for vsop cognac ,which is a…
Great price for vsop cognac ,which is a really nice one.
July 30, 2026
Reply from The Whisky Exchange
Dear David Staley,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
5 ⭐️ Barrel picks and competive prices
Selection is top notch as well as some exclusive barrell picks of bourbon, very limited in the UK.
Packaging is always top notch, delivery on time and the friends of the whiskey exchange, which is free, has some great deals.
July 30, 2026
Reply from The Whisky Exchange
Dear Mrs Jamie McLaughlin,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your recommendation.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear MRS L R COOK,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
Products are great but delivery…
Products are great but delivery notifications and tracking needs improving, especially as you need to sign for the package
July 30, 2026
Reply from The Whisky Exchange
Dear John Maddison,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Great Service
Great service and pure focus on an optimal customer experience from start to finish. You can certainly feel that this is a labour of love for everyone involved!
July 30, 2026
Reply from The Whisky Exchange
Dear Customer,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your recommendation.
Kind regards,
The Whisky Exchange
Great product and quick delivery
July 30, 2026
Reply from The Whisky Exchange
Dear Ian Howley,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your recommendation.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Neville Barnett,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Sarah,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
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