The Wine Society Reviews 

5,606
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,566 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of quality wines from around the world, offering fantastic choices at very reasonable and competitive prices for everyday drinking or special occasions. People also deeply appreciate the reliable delivery service, noting that orders arrive promptly and safely right to their doors. Some reviewers were not happy with third-party delivery providers, mentioning delayed shipments, missing orders, and damaged boxes with broken bottles upon arrival. Therefore, consumers strongly recommend opting for the company's own transport vehicles to consistently ensure a smooth, polite, and flawless delivery experience.

What people talk about most

Delivery service

Customers express great satisfaction with the delivery service, often highlighting promptness, free delivery... See more

Product

Reviewers highlight positive aspects of product, noting that the wine selection is expansive, interesting,... See more

Price

Consumers find prices to be very competitive, fair, and reasonable across a wide selection of products.... See more

Value for money

Clients share positive opinions on value for money, highlighting the extensive selection of affordable and... See more

Service

Users describe positive interactions with service, highlighting exceptional efficiency and trustworthiness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always love a browse through the Wine Society website. I mostly go for the mixed cases just for economy but occasionally will treat myself to something special - there’s always a great choice. Deli... See more

Company replied

Rated 5 out of 5 stars

Very sensible pricing for most of the everyday wines. It's always interesting to see the "Fine Wine" astronomical prices, too! Service is good, the free delivery is a real bonus. And there are alwa... See more

Company replied

Rated 5 out of 5 stars

A very wide range of wines at affordable prices. There is also the opportunity to buy more expensive vintages if you wish as well as an excellent En Primeur service. The on-line ordering service is... See more

Company replied

Rated 5 out of 5 stars

Only once have I ever had cause to fault the service and efficiency of The Wine Society……… Oddly enough this was an excusable mistake when the wrong wine was dispatched. Needless to say this iss... See more

Company replied


Company details

  1. Wine Club
  2. Wine Cellar
  3. Wine Store

Written by the company

Founded in 1874, The Wine Society is the world’s oldest member-owned community of wine lovers. We put our members before profit to ensure fairer bottle prices for both the people that enjoy them, and for those who make them. Because we don’t need to keep external shareholders happy, we’re able to put profits back into lower prices and services, so our members get exceptional quality in every bottle they buy.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,606)

1,729 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

There is a great range of quality wines…

There is a great range of quality wines at realistic prices. The online (or phone) ordering process is very straightforward and free delivery is an added bonus. As a result I buy more from the Wine Society than any other wine stockist or supermarket.

August 21, 2026
Rated 5 out of 5 stars

My first choice for wine supplies.

I have used the Wine Society for many years as my source of reliable quality wines, both day-to-day and en primeur.
They have a huge range of wines and ordering is simple and straightforward.
Prices are always reasonable.
Highly recommended.

August 21, 2026
Rated 4 out of 5 stars

Pretty much the same as always

Pretty much the same as always; reliable, well-priced and affordable. [Website is in need of a major upgrade in my opinion]. Champagne offers from top houses are particularly attractive when buying by the case: e.g. Bollinger and Pol Roger.

August 21, 2026
Rated 5 out of 5 stars

Great service

Great service, wine delivered on time and without fuss. No hesitation in selecting wines again from the Wine Society.

August 20, 2026
Rated 5 out of 5 stars

Great wine,promptly delivered

Great wine,promptly delivered free of charge.
Order always as selected, no replacement surprises. With the wine society you always know if you have a problem with your wine they have a no quibble refund policy.

August 21, 2026
Rated 3 out of 5 stars

Product excellent. Delivery by DHL awful.

Delivery on a Tuesday was promised by DHL for an event on Saturday, . Then a text was sent by DHL on Tuesday that it was "delayed" and would be delivered on the next working day. It did not arrive until the following Monday.
Thankfully TWS managed to deliver a replacement case at short notice when I became anxiousand contacted them on Thursday.
Champagne was excellent and good value.

August 19, 2026
Rated 5 out of 5 stars

I love the Wine Society!

I love the Wine Society. For an organisation to provide an outstanding range of wines at reasonable prices and provide free delivery is a tribute to their business ethic. I’ve never had an off wine, but know that if I did it would be replaced without question. In an age of supermarket and online dominance, thank goodness that a quality supplier of wines can survive and prosper.

August 20, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look