The World of Cars Reviews 

308
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Well, the Audi TT i bought in April 2019 has now just reached £4,000 in repairs as of November 2019 - (in 7 months) - on a car worth £6,000 - Well done WOC. There's something seriously amiss wh... See more

Rated 5 out of 5 stars

Amber is extremely helpful and knowledgeable, kept me informed of every step in the purchase process from choosing the car online to arranging contact free collection. Also spoke to several other memb... See more

Rated 5 out of 5 stars

Lisa at World of Cars was extremely helpful with the purchasing of our son's car, Lisa even sorted out new alloys to be placed onto my sons car even after we purchased the vehicle from them of whic... See more

Rated 1 out of 5 stars

Awful company Brought a car during stage 1 of lockdown went into office sign the paper. Then the salesman locked up and went. The car was in poor state body work, clutch gearbox etc all worn out r... See more

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3.2

Average

TrustScore 3 out of 5

308 reviews

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3.2

All reviews

(308)

1 review in the last 12 months

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Rated 1 out of 5 stars

AVOID.

AVOID.
Car was fine for the first month, until it wouldn't start at all. Been in and out garage since then and still isn't working properly.
Also bad after sale service.
Tried to get the handbook of the car for ages and Matt, the guy who sold me the car, is not even answering the phone anymore after ensuring me more times that he was going to take care of it, but he never did. Wouldn't do business with them again or reccomend.

January 22, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

This company is nothing but a scam they sell overpriced crap.no one wants to help sort the problems with the car im going higher to the financial ombudsman see you soon

January 21, 2021
Unprompted review
Rated 5 out of 5 stars

The staff at world of cars

The staff at world of cars, are fantastic and great customer service, friendly, kind and caring, always willing to go the extra mile. Amber Rodd has been exceptional throughout my whole process. Thanks to the whole team and for all your help, I recommend world of cars to anyone if they want excellent service and friendly staff. Andrew welburn from Caerphilly, South Wales.

December 20, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Prompt service and very polite. Very friendly staff who went above and beyond to make sure my application was simple and explained everything. Delivered a fantastic car for my birthday and had no issues in the process, Easy application, smooth system of purchase. 100% recommend this company (especially the rugby branch) to anyone looking to buy a finance car. I don’t want to part with the car even after the finance agreement has ended.
Thank you ‘the world of cars’ in Rugby

December 9, 2020
Unprompted review
Rated 5 out of 5 stars

Really satisfied with top class…

Really satisfied with top class service, & awesome communication from Amber who was waiting at the gate when we arrived & brought the car to the gate for me . Absolutely loving my new car 😍. 10/10 for the customer care & service Amber provided . Thank you so much.

November 23, 2020
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied

Extremely satisfied. Top service, Communication great. Took the delivery option, reasonably priced. Car is great for the price. And Amber Gets 5* For her customer service. Thank you

November 21, 2020
Unprompted review
Rated 5 out of 5 stars

Just recently got a car from this place…

Just recently got a car from this place on finance, so quick from start to finish, I applied on the Monday and picked my chosen car up on the Saturday! Great place and easy to find, I had Amber dealing with me and she was great start to finish! Would recommend anyone to get a car from here.

November 16, 2020
Unprompted review
Rated 5 out of 5 stars

Efficient, patient and friendly

I freely admit I was probably not an easy customer, managing, not intentionally, to get most things wrong that I was asked to do, but my errors and confusion were dealt with in a very pleasant and calm manner.

I am happy with my car and the whole purchase was dealt with efficiently and in a friendly manner. Thank you World of cars

October 30, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service From Matt

Have just purchased my third car from World of Cars and Matt - As always service was amazing and I'm super happy with my new car - Matt always really helpful with any questions & helping me find exactly what I want. Ill be back again when I fancy a change again ☺️ Can't recomend enought.

October 29, 2020
Unprompted review
Rated 1 out of 5 stars

Do Not Use

Absolutely appalling aftersales, disgraceful actions, and the worst service I have ever received.

I am STILL waiting on the works list undertaken on my vehicle nearly five weeks ago despite repeated requests for it. It is back in their garage for the second time since I bought it six weeks ago, they've had it for longer than I have in this time.

They are refusing to acknowledge a refund for the failed repair, instead are accusing and blaming me for "putting the wrong fuel in" despite receipt evidence this is incorrect. Surprisingly I am still waiting on THEIR receipt evidence that the fuel put in the morning of my collection was diesel.

Complaints department at Go Car Credit are now handling my case as TWOC are ignoring my calls and emails. Despicable.

October 29, 2020
Unprompted review
Rated 5 out of 5 stars

My third car from the world of cars ..

My third car from the world of cars ... Amber was great and looked after me from start to finish ... love my new Mercedes and I will definitely be returning when I get bored of this car lol ... Great cars & fantastic service The after care is what made me return to this garage ..... Thank you 😊 🚘🚘🚘

October 26, 2020
Unprompted review
Rated 5 out of 5 stars

Really happy

Really happy, first place we visited in search of a car and found one straight away and drove it away the same day. Amber was really helpful and not pushy when I was a bit uncertain about taking the first one I saw.Would recommend highly!

October 19, 2020
Unprompted review
Rated 5 out of 5 stars

Very happy with the service received

Very happy with the service received and Amber was super communicative. Kept me informed every step of the way.
Never needed to chase at any time.
Car is great, a few minor cosmetic issues with the car and the sat nav is out of date if I was to be super picky. Other than that very happy customer.
Well worth the 2 and a half hour journey.

October 19, 2020
Unprompted review
Rated 5 out of 5 stars

Great cars, friendly staff

It was significantly less stressful than I imagined. The whole process was very quick and efficient and within 3 days I had a car. Amber was very patient and knowledgeable and helped me get my head around the logistics of it. She had the car look perfect to the tiniest detail and kept me in the loop at each step of the process. I'm very happy with the car and the customer experience. I would recommend The World of Cars - they know what they're doing! Many thanks!

October 17, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic experience from start to finish. Amber was always there if I had a question and always replied promptly to all emails and text messages. Honestly much easier than I expected the whole process to be. More than happy with the car too! Would highly recommend.

October 14, 2020
Unprompted review

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