THEYA Healthcare Reviews 

153
TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

Just recieved my peony hook and eye post surgical bra today. I was waiting on this bra so that I could change the one given to me by the hospital. It is advertised as compression and sensitive to ski... See more

Rated 5 out of 5 stars

So comfortable! I wish I'd none about these bras sooner. Following a lumpectomy, reconstruction and lymph node removal, I was sore in various places. I tried various post surgery bras and sports bras... See more

Rated 1 out of 5 stars

I ordered the post surgical support briefs as I am going for a mini abdominoplasty. Unfortunately although they are seam free and very soft and comfortable they offer very little support across my abd... See more

Company replied

Rated 5 out of 5 stars

These post surgical bras are incredible! This is my 3rd attempt at buying comfortable compression bras after thoracic surgery. The other two were so painful to wear, then I came across these as recomm... See more

Company replied

Company details

  1. Medical Supply Store
  2. Lingerie Manufacturer
  3. Lingerie Store
  4. Maternity Store

Written by the company

THEYA Healthcare specialises in post-surgery lingerie and recovery wear designed for women following breast cancer surgery, mastectomy, lumpectomy, cosmetic surgery, and radiotherapy. Our award-winning bras and briefs are made from super-soft, breathable bamboo fabric that’s naturally antibacterial, moisture-wicking, and ideal for sensitive skin. Recommended by healthcare professionals and trusted by thousands of women worldwide, THEYA Healthcare products are designed to promote healing, reduce irritation, and provide all-day comfort during recovery.


Contact info

3.6

Average

TrustScore 3.5 out of 5

153 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.6

All reviews

(153)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

I love this bra

I love this bra! Ive just had surgery snd its so comfortable and amazing!!

June 11, 2022
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Reply from THEYA Healthcare

Thank you so much for the lovely feedback, wishing you a speedy recovery. Theya Team :)

Rated 5 out of 5 stars

I bought a bamboo front closing bra to…

I bought a bamboo front closing bra to wear for support while recovering from a bi-lateral mastectomy/reconstruction. The bra is extremely comfortable and washes well, and was delivered very fast. Highly recommended.

June 7, 2022
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Reply from THEYA Healthcare

Thank you very much for your lovely feedback :) Theya Team

Rated 4 out of 5 stars

Really comfortable bras

Really comfortable bras - can highly recommend, especially following radiotherapy, which left me feeling quite sensitive and a bit 'grilled'. I do find I need to be careful with the plastic clasps however. If I sit down and the strap becomes loose they can come apart and the straps detach. Once I became aware of this it was less of a problem however. It's important to make sure that the clasps 'click' fully when I dress.

June 7, 2022
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Reply from THEYA Healthcare

Thanks for the lovely comments Pen and for the feedback in relation to the clasps, this is something we will raise with prodcution :) Theya Team

Rated 2 out of 5 stars

The cost of courier service negated the…

The cost of courier service negated the discount offered originally. The bra is indeed soft but not supportive on breast after reconstruction. Just flattens both breasts.It would work after double mastectomy better.Maire.

June 3, 2022
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Reply from THEYA Healthcare

Thanks for your feedback Maire. Please rest assured our post-surgery bras were designed to offer complete comfort and also to assist in healing and recovery after reconstructive surgery. They are the preferred bra for many Reconstructive surgeons as they are adjustable and don't irritate sensitive wounds. As you mentioned they are created using soft bamboo fibre, they are also naturally hypoallergenic, antibacterial, anti-odour, anti-fungal, thermally regulating, breathable, UV resistant, eco-friendly, sustainable as well as latex free.

Kind regards
Theya Healthcare Customer Service Team

Rated 5 out of 5 stars

Great bras after BA

Great bras after BA. Soft material but quite supportive. Easy to undo with zip at the front. Wash very well. Have provided me with great comfort.

May 28, 2022
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Reply from THEYA Healthcare

Thanks for the lovely feedback and your custom :) Theya Team

Rated 5 out of 5 stars

Excellent

Excellent, very prompt delivery, good customer service and lovely comfy bras

May 13, 2022
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Reply from THEYA Healthcare

Thank you for the lovely feedback :) Theya Team

Rated 1 out of 5 stars

A really disappointing experience

I really wanted to support this Irish brand. But this experience has left a bad taste regarding Theya.I ordered 2 sets (5 in each set) of bamboo face masks (half price - happy days) to be delivered a few days later. Coast of items €25 + €4.99 postage coming to a total of €29.99. On delivery day, the driver rang to warn me there was a €25.42 charge to be paid on delivery. I contacted Theya who asked that I pay and they would refund me the cost. I declined the delivery,and I was informed that the delivery was coming from the UK. I asked Theya to deliver my order as I had ordered from an Irish company and expected no custom charges. After several unanswered emails asking for status updates on my order, I was refunded my order plus my delivery cost.So disappointed by the whole experience and would not recommend

May 12, 2022
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Reply from THEYA Healthcare

Hi Mairead,

We are an Irish company that is working hard to expand globally. We are proud to say we now have warehouses in Ireland, the UK and the US. Unfortunately our Irish warehouse was out of stock of the masks so the system automatically shipped them from our UK warehouse.

When you alerted us to the tax and duty we offered to refund you the money so you wouldn't incur any extra cost. As you refused this shipment it has been returned to our UK warehouse as per UPS procedure.

I see from our records my colleague replied to your email within a half an hour of your first email on the 26th April. She then emailed on the 29th of April to confirm you would be refunded as the package had been returned to UPS. I'm sorry that you were not happy with your customer experience and for the inconvenience caused, we value your feedback and have since taken steps to ensure this wont happen again.

Kind regards
Celia O'Dea
Head of Customer Management

Rated 5 out of 5 stars

Theya changed my life in so many ways

Theya changed my life in so many ways. I wasn't able to wear a bra while on radiation, & I received my bra from theya just as I started to burn. It was the comfiest bra I've ever worn it didn't rub or irritate my raw skin.

Fast forward 1 year I was diagnosed or a 2nd time with mets to my bones, I had a hip replacement & post surgery shorts were a life saver. Comfy. Light. Didn't make me sweat. Easy for me to get in & out of post surgery.

May 6, 2022
Unprompted review
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Reply from THEYA Healthcare

Thank you for the lovely feedback :) We are very happy to hear you love our products. Theya Team

Rated 5 out of 5 stars

excellent products

excellent products, lovely and soft & speedy delivery

May 3, 2022
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Reply from THEYA Healthcare

Thank you for the lovely feedback :) Theya Team

Rated 5 out of 5 stars

I've been using Theya medium support…

I've been using Theya medium support briefs for approximately ten years. They are excellent quality and comfortable to wear. I use them to support my supra pubic catheter. Ordering is easy and delivery is fast.

April 26, 2022
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Reply from THEYA Healthcare

Thank you for the lovely feedback & the continued support Mary :) Theya Team

Rated 1 out of 5 stars

Faulty item

I have faulty product and not heard back from you regarding replacement which is a shame

April 26, 2022
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Reply from THEYA Healthcare

Dear Rebecca,

We were surprised to see this review it as I had been communicating with you earlier that day regarding the return and replacement of your product due to the broken clasp.

We pride ourselves on our customer service and our products which were designed to help women feel better faster and would be dismayed for women to be put off our products.

We would like to help you resolve this issue as soon as possible, I look forward to your response to my email.

Kind regards
Celia O'Dea
Head of Customer Management

Rated 5 out of 5 stars

The best post surgery bras

The best post surgery bras, for comfort, shape and cost.

April 7, 2022
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Reply from THEYA Healthcare

Hi Michelle

Thank you for the great feedback, we are delighted you are happy with our product.

Kind regards
The Customer Service Team

Rated 5 out of 5 stars

I ordered when I got home after a…

I ordered when I got home after a breast reduction and tummy tuck. Quality and comfort is 5 star! Arrived so quickly, very happy 😊

April 3, 2022
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Reply from THEYA Healthcare

Hi Karen,

Thank you for the great 5 star review! Delighted you are happy with our product.

Kind regards
The Customer Service Team

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