THEYA Healthcare Reviews 

153
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Just recieved my peony hook and eye post surgical bra today. I was waiting on this bra so that I could change the one given to me by the hospital. It is advertised as compression and sensitive to ski... See more

Rated 5 out of 5 stars

So comfortable! I wish I'd none about these bras sooner. Following a lumpectomy, reconstruction and lymph node removal, I was sore in various places. I tried various post surgery bras and sports bras... See more

Rated 1 out of 5 stars

I ordered the post surgical support briefs as I am going for a mini abdominoplasty. Unfortunately although they are seam free and very soft and comfortable they offer very little support across my abd... See more

Company replied

Rated 5 out of 5 stars

These post surgical bras are incredible! This is my 3rd attempt at buying comfortable compression bras after thoracic surgery. The other two were so painful to wear, then I came across these as recomm... See more

Company replied

Company details

  1. Medical Supply Store
  2. Lingerie Manufacturer
  3. Lingerie Store
  4. Maternity Store

Written by the company

THEYA Healthcare specialises in post-surgery lingerie and recovery wear designed for women following breast cancer surgery, mastectomy, lumpectomy, cosmetic surgery, and radiotherapy. Our award-winning bras and briefs are made from super-soft, breathable bamboo fabric that’s naturally antibacterial, moisture-wicking, and ideal for sensitive skin. Recommended by healthcare professionals and trusted by thousands of women worldwide, THEYA Healthcare products are designed to promote healing, reduce irritation, and provide all-day comfort during recovery.


Contact info

3.6

Average

TrustScore 3.5 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(153)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great bra

Good supportive bra for my post surgery breast augmentation.
Highly recommend

March 14, 2022
THEYA Healthcare logo

Reply from THEYA Healthcare

Thank you for the great 5 star review!

Rated 5 out of 5 stars

Good Feelings

These bras feel so good and don't rub either of my incisions. There was a shipping problem that was fixed with an email. Wish I knew about these bamboo bras earlier but they are really helping now. I will purchase more.

February 27, 2022
THEYA Healthcare logo

Reply from THEYA Healthcare

Hi Barbara,

Thank you kindly for the great 5 star review!

Theya Healthcare Customer Service Team

Rated 4 out of 5 stars
THEYA Healthcare logo

Reply from THEYA Healthcare

Hi Yvonne,

Thank you kindly for taking the time to leave this feedback. It may help if you adjust the straps to make it a little shorter. Please let us know if this helps, you can email us on info@theyahealthcare.com

Kind regards
Theya Healthcare Customer Sevice Team

Rated 4 out of 5 stars

very rapid service

very rapid service -
I was a bit disappointed to realise that they have a policy of no returns because they are healthcare items. I understand that, but there were two issues- it includes bras- which cannot be tried on in advance of deciding to buy - and the wording is hard to find, it's not obvious when you order that the company doesn't accept returns- , which doesn't seem reasonable. However, they were extremely helpful and did offer a refund when they didn't have the next size in stock- overall very good service-

February 15, 2022
THEYA Healthcare logo

Reply from THEYA Healthcare

Hi Helen,

Thank you for taking the time to leave a review. Here are the two links to our fitting guide and refund policy on our site which you may find helpful
https://www.theyahealthcare.com/pages/size-guide
https://www.theyahealthcare.com/policies/refund-policy

Kind regards
Theya Healthcare Customer Serice Team

Rated 5 out of 5 stars

Delighted with the excellent products …

Delighted with the excellent products and the professional service. Easy to order, very fast delivery and I was notified of when my products had been dispatched and expected delivery information.

February 11, 2022
THEYA Healthcare logo

Reply from THEYA Healthcare

Thank you for the lovely feedback :) Theya Team

Rated 4 out of 5 stars

All sorted

Update: I have been speaking to Celia, who asked me to return the bra to them and on this occasion, due to delay because of an IT error, they would issue a refund. Unfortunately, I returned the item to the only address on the invoice, which is not the correct address. Celia was great, and I had a tracking parcel number as proof of postage and I have received a full refund. Thank you for your help Celia, it is greatly appreciated.

The Mastectomy bra did not fit. So asked via email for help and how I go about returning it. It has been a week and have had no correspondence from Theya Healthcare, as you can imagine it is a difficult time for me and these bras are not cheap, I expected more from this company.

February 10, 2022
THEYA Healthcare logo

Reply from THEYA Healthcare

Dear Christine,

I just sent you an email there. Please excuse the delay in responding to you. Due to an IT error this email did not come into my inbox and went into my junk folder instead. The only reason I found it is because I saw your review on Trustpilot and searched everywhere to find the mail.

We pride ourselves on our customer service so please understand we would never intentionally ignore an email and strive to respond to all queries withing 48 hours. Apologies for the inconvenience caused.

Kind regards
Celia

Rated 5 out of 5 stars

The product is very good fits lovely…

The product is very good fits lovely and comfortable. The customer support service was excellent and they answered my emails promptly. When my return got lost it was dealt with and I have received my product and I am happy with it

February 1, 2022
THEYA Healthcare logo

Reply from THEYA Healthcare

Thank you for the lovely feedback :) Theya Team

Rated 5 out of 5 stars

Lovely product

Lovely product, speedily delivered!

January 24, 2022
THEYA Healthcare logo

Reply from THEYA Healthcare

Thank you for the lovely feedback :) Theya Team

Rated 5 out of 5 stars

Very fast service

Very fast service. Item exactly as described.

January 21, 2022
THEYA Healthcare logo

Reply from THEYA Healthcare

Thank you kindly for the great 5 star review

Kind regards
Theya Healthcare Customer Service Team

Rated 5 out of 5 stars

Great customer service.

Ordered white & black Fleur back fastening bras & am extremely happy with the fit & wonderful softness against the skin. I then ordered a Vanilla Fleur as I had to go back into hospital for a re-excision but it wasn't the same fit & was too big. I emailed customer service & in the very prompt reply they apologised & sent out another white one in exchange the same day & insisted I keep the vanilla one as a sleeping bra as a gesture of goodwill. 10\10 for customer service & for the products, Can highly recommend.

January 18, 2022
Unprompted review
THEYA Healthcare logo

Reply from THEYA Healthcare

Hi Pat,

Thank you kindly for the great 5 star review. We are thrilled you are happy with both our beautiful bamboo products and our customer service.

Kind regards
Theya Healthcare Customer Service Team

Rated 5 out of 5 stars

I had a very quick response to an email…

I had a very quick response to an email query.
Very good customer service

January 11, 2022
THEYA Healthcare logo

Reply from THEYA Healthcare

Hi Heather,

Thank you kindly for the great 5 star review

Kind regards
Theya Healthcare Customer Service Team

Rated 5 out of 5 stars

Thank you

Thank you. My bra arrived in very good time (to Australia) and fits perfectly...and feels very comfortable over my wounds/scars.

January 9, 2022
THEYA Healthcare logo

Reply from THEYA Healthcare

Hi Deborah,

Thank you kindly for the great 5 star review.

Kind regards
Theya Healthcare Customer Service Team

Rated 5 out of 5 stars

Really helpful customer service

Really helpful customer service before I made the purchase helping me select the right size. I bought this bra for my Mum after her breast surgery and she is really happy with it, says she could wear it when she couldn't have worn her other bras because of seams. It is really soft material and looks lovely.

January 3, 2022
THEYA Healthcare logo

Reply from THEYA Healthcare

Hi Cheryl,

Thank you for the great review. We were more then happy to assist, so glad to read your Mum was happy and comfortable.

Kind regards
Theya Healthcare Customer Service Team

Rated 5 out of 5 stars

Customer service was amazing

Customer service was amazing. Bras feel comfortable hug me perfectly. I tried each one and love them all! Thank you for creating a product worth telling others about- Love Theya Bras!

December 25, 2021
Unprompted review
THEYA Healthcare logo

Reply from THEYA Healthcare

Hi Kirsten,

Thank you kindly for taking the time to leave such a lovely review. We are thrilled you are so happy with the products and service.. and thank you for spreading the word of Theya Healthcare, its much appreciated.

Kind regards
Theya Healthcare Customer Service Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look