Think Green Partners Reviews 

292
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers had a great experience with this company. Customers frequently highlight the efficiency and professionalism of the staff, who are often described as knowledgeable, polite, and helpful, making interactions pleasant and productive. Many appreciate the prompt and reliable service, noting that issues are resolved quickly and effectively, often exceeding expectations. Reviewers also value the clear communication and the absence of pushy sales tactics, ensuring they receive only necessary services. However, some customers also noted difficulties with communication, reporting unreturned calls or emails and issues with initial contact attempts. A few other people also felt that sales approaches could be perceived as high-pressure, with concerns about being sold unnecessary products or experiencing overly assertive conduct from representatives.

What people talk about most

Service

People report positive experiences with service, with many customers expressing satisfaction with the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Product

Customers had ambiguous experiences with the product, with some reporting significant issues such as a device... See more

Customer communications

Users describe ambiguous interactions with contact, with some reporting being contacted for free surveys or... See more

Customer service

Consumers find customer service to be negative, with many reporting unacceptable and harassing interactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TGP are an excellent organisation to deal with. You can rely on the information they give you - they only sell you services/equipment you require and equally tell you what services/equipment you do n... See more

Company replied

Rated 5 out of 5 stars

Jonathan the guy that came to give us advice on our existing solar system which has been failing us was a very personable, knowledgeable young man. Most of all he wasn’t pushy. He showed my husband al... See more

Company replied

Rated 5 out of 5 stars

TGP were initially slow to respond at first, which was a bit frustrating . However, once the engineers attended the property everything improved. Steve (for heat pump) and Alfie (for batteries and inv... See more

Company replied

Rated 5 out of 5 stars

I had issues with my solar panel system showing zero output which was traced to a faulty inverter, a vital part of the system. I contacted Think Green from a Google search and within a few days a new... See more


Company details

  1. Utilities

Written by the company

At Think Green Partners, our vision is to help both residential and commercial customers protect themselves from ever-rising gas and electricity costs through the adoption of renewable energy solutions. Whether through Solar PV systems or heat pumps, we are committed to providing sustainable, cost-effective alternatives. From our knowledgeable finance team to our skilled and dedicated installers, every part of our business is focused on delivering an exceptional service. We pride ourselves on supporting our customers every step of the way, ensuring a smooth, transparent, and high-quality experience from initial enquiry through to final installation.


Contact info

4.0

Great

TrustScore 4 out of 5

292 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(292)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I was very stressed when I wrote the review you have no idea . I have had a very apologetic conversation with Amber and she has guided me through and sent me the diagram which I need

I asked for a schematic diagram of my battery installation so I could satisfy British Gas and get my fit payment started again.My information was passed to Amber and as yet I have not had a reply.
I have been trying to restore my fit payment since January this year and all I keep getting from British Gas is another requirement.Please help

July 22, 2025
Unprompted review
Rated 1 out of 5 stars

Sorry this is a LONG one

Sorry this is a LONG one
Had a phonecall advising that they could cover and service our system. We have Solar Thermal, Solar PV, Airsource heat pump and inverter and batteries. We advised that we had lost our Feed in tariff. Over the call they advised that they would be able to assist us in regaining the FIT and this was just a review. I advised that I did not want someone in my house for hours trying to get us to sign up to something. I was reassured that they were governed by regulations that do not allow this to happen. Well a guy turned up and seemed to be comfortable to be begin with. Very quickly he wanted to go through all of the systems and was finding faults everywhere. the Solar thermal needed to be recharged and serviced =£400 as part of a 10 year contract costing £4,000. He looked at our PV system and told me one of the strings was broken and work need to be conducted on the panels again a further £400 also as part of a 10 year contract costing a further £4,000. The heat pump was also going to be another £4,000 - 10 year contract.
When I said I needed time to think about all of this as it is a lot of money, he became a little aggressive in his attitude. He offered to do a 3 for 2 but we still said not at this moment. 2 hours he was in my home and I told him he was intimidatory and he had to leave.
A few days later he called and when I told him I had arranged for someone else to review our systems he was not pleasant. I told him again that I found his attitude intimidatory and hung up.
I have since, had all of my systems reviewed and found that they are all good, and the next service should be in 2 years time. We are looking into reinstating the FIT.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Always very helpful

Always very helpful. I have been a customer for many years now. I currently have a 10 year service agreement and as I need to upgrade or add to my solar system someone will come to advise to make sure my decision is thought out and sustainable.
I would thoroughly recommend Think Green Partners

April 17, 2025
Unprompted review
Rated 4 out of 5 stars

I had a new fuse box fitted

I had a new fuse box fitted. The engineers came on time and did an excellent tidy job. I thought the cost was quite expensive but it was explained to me what was involved, with solar panels and FiT meter. Unfortunately had to have a return visit because one circuit didn't work and we had no lights.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

I had a new fuse box fitted

I had a new fuse box fitted. The engineers came on time and did an excellent tidy job. I thought the cost was quite expensive but it was explained to me what was involved, with solar panels, FiT meter and batteries, and safety is very important. Well done TGP.

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

I recently bought an EV charger from…

I recently bought an EV charger from this company, and it's amazing! It makes charging my electric vehicle easy, and their customer service is excellent. Highly recommended for anyone looking for an effortless EV charging solution.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Wow!!

Wow! So awesome. I had such a good experience with TGP. Very nice and works perfect.

April 2, 2025
Unprompted review
Rated 4 out of 5 stars

When will this happen

I just received your receipt for a 6-way fuse board,
the work though not easy, was done with patience
and Professionalism.
As dayliight was fading and rain starting to fall the
cleaning of the roof panels was postponed, and I
was promised someone else would clean them very soon. I am still waiting.

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

I also got a cold call from them

I also got a cold call from someone claiming to be from this company. Their number turned out to be withheld which is very suspicious. They claimed to be the successor to the firm which installed our solar panels over 10 years ago and that we were due for a refund of some sort from the guarantee. This seems an very unlikely story. They plan to come around to see us in a couple of days - I think this is a visit we shall refuse. I assume they want to tell us our panels need to be replaced and that they will be happy to sell us new ones!

March 31, 2025
Unprompted review

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